We went to JoAnns dress shop in Union City TN because this store offered a feature that appealed to us, you can order a dress, put half down and if it comes in and you don't like it, you can use that credit toward another dress in the store. Sounds great, right????!! Well, we put down $500 in November to order my daughter senior prom dress dream. Come mid January still no dress. Come to find out , due to lack of credit the store lacked the in Stock dress had not shipped. Finally , after having another dress store check Jovani stock and I was backed by proof to approach the store owner that the dress was in fact available, she had to finally pay her bill and get dress shipped. Late January, we get dress delivered to store. Size 2. It has a large black stack 4"x4". The store says they can get it out, I'm fine with that and assume they will get it out. They are not able to remove stain. At this point I have paid for 80% of the dress. I suggest if we agree to take stained dress they forgive remaining balance . The store owner only agrees to give 10% off, unagreeable to me with a 4x4 Stain. I tell her I feel that , that is not good business. She loses her shi$ and tells me that not only will she not sell me that dress, she will do everything in her power to sell it to a girl at Murray High. I have never been talked to so ugly or unprofessional, it was truly an out of body experience, I was thinking, "what in the world"???? I told her I didnt understand why she was being so ugly. She tells me I have 3 choices , order an in stock dress in size 0 or size 4, neither what we need or receive our money back. I said , "let me think on it over night", I didn't want to screw up my daughters chance of getting the dress she wanted. Once I told her of the situation, she said ,"mom, get your money back, it's the principle, this isnt right". So I text the owner and told her we wanted a refund . She then texted me that was no longer an option , store credit only. So I said, Fine, order me a size 4 and we will have it altered. She tells me on Friday, I will have the dress on Wednesday. And that I am no longer to call her on her cell phone. Her time was worth $180 an hour and this has taken up too much of her valuable time. I try to explain to her that her time is no more valuable than mine and my only fault in This situation is trying to order a dress from her. She has my money and has me by the "balls" so I take her tongue lashing and unprofessional behavior because and ONLY because my daughter wants this dress. read more