This JOANN Fabrics is in the Target shopping center, and is stocked with everything a crafter or creative might need. I stopped by looking for garland and found a couple of aisles fully. Grabbed a strand and was able to check out quickly. The store itself is an older location, and it shows in the wear and tear. Aisles were semi-clean, but it felt a bit cluttered with the sheer amount of merch packed into the space. The visit was fine overall, but the closing announcement struck me as a little aggressive. The message about the registers shutting off at closing time was... odd. I get it...retail workers deserve to go home on time, but it felt unnecessarily sharp. I'm not a regular at JOANN's, but it's good to know it's here if needed. read more

I've spent so much money here and it was totally worth every penny. I love their fabrics. They don't fade easily and when you get coupons and buy in large quantities it's better in the long run. The workers are always nice and helpful, the store is always clean, and they always have exactly what I need! Thank you Joann's! read more

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Anytime I'm here I'm able to find what I need and then some. They keep the yarn well stocked which my partner loves, the staff is always helpful when I'm send to pick it up and have no idea what I'm looking for. When I need specific crafting supplies I'll make the trip up to JoAnn's because you can't bet the prices or professionalism!!! read more

This store is about 25 miles from my house, but is our closest JoAnn. One day last week, I got off work at 3:00, picked up my elderly mom, and we drove to JoAnn. about 45 minutes into shopping, an announcement came over the loudspeaker, that due to lack of staff, the store would have to close. Apparently they can only have 2 employees per shift! If one calls in sick, they just close up. Ridiculous! We had to go back a couple of days later to finish up our shopping. Cutting staff may save money, but it's unfair to both their employees and their customers. read more

This is my go to for all my yarns and beads and weird candy. There's always a plethora of cool stuff on sale. The fabrics are great. Everyone is super helpful and there is always new treasures to discover. read more

This location always has what I need- jewelry making items, art supplies, and a good fabric selection... albeit expensive. Thank goodness they're never slacking on sales!! The staff has been friendly with answering questions or finding what I'm looking for. I have no complaints here! read more

JOANN Fabric and Crafts - Tags advantage of sales! - Fabric Stores Near Me - Madison, Tennessee

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They are always friend and helpful - the ladies who cut the fabric are amazing and always make it fun.

On January 17, after hoarding a birthday gift card for several months, I visited this store. I have been ill for several months and was looking forward to treating myself to a day out and using my gift card. One of the things I needed was a sewing machine foot. I wandered around the fabric section for quite some time looking for this item. I stood over at the sewing machines looking at the machines and debated purchasing one (not with gift card) as there was a good sale going on and I have been looking for an upgrade.The woman working in that section of the store never as much as looked up while I was standing there. As I walked off, another woman approached and was immediately offered assistance. Lost sale. I would never buy a machine from there now. I wandered around some more and observed the employees all over the store being very task oriented or cell phone oriented, not customer service oriented. After wandering around for 45 minutes,I approached one young lady and she looked at me then turned her back. At this point, I was so exhausted and frustrated I was almost in tears, but kept trying to find things to use up my gift card. I went back to the fabric section and spotted the sewing machine foot I was looking for and grabbed it.It was marked 24.99 which I thought was ridiculous, but I just wanted out of the store so I headed up front. The cashier was very nice and helpful.Unfortunately, she advised the sewing machine foot had to be purchased in the fabric section. I asked if the gift card would work back there and she said it should. So.... I headed back there and the original sales person had been joined by someone else and they were busily chatting. The 2nd woman stood up to ring my purchase. Then I was informed that gift cards do not work back there because it is separate from Joann. (I get this concept, but for Pete's sake, put a large sign up saying this). At this point, I was beyond irritated, in a great deal of pain, exhausted, and gave up.There was no way I was using my money to purchase from these people. However, I still needed to use my gift card.I ordered several things online, I ordered 4 items(Note: the 24.99 sewing machine was only 4.99 online, so the "separate" Bernina company is a ripoff) and have only received 2 as of 2/13. On January 27, I contacted online customer service l to ask about the 2 missing items, as the tracking number indicated they were delivered. On January 29, I received a response from Michelle Wright advising that lost package claim was started. She explained that the items were in 2 different boxes. On February 7, I had not heard anything, so I responded to the same ticket number to ask about the lost package claim. My automated response indicated the matter was resolved and the ticket would be reopened. As of today, February 13, I have heard nothing. As far as I am concerned, this company (the store and online experience) has the worst service and lack of care I have experienced in awhile. Between Joann and FedEx, I feel like my daughter's hard earned money was stolen, not to mention the disappointment that a thoughtful gift has generated. read more

My husband and I went in today to find a basket to put towels in. There was one side of the aisle all of the 5 signs said 50% off, btw, this is the only area they have decorative baskets. We picked out the one we needed and of course it rung up full price. She got her scanner out and scanned the basket again and said oh no they are buy one get one 50% off. Even the manager said that's what they were. We proceeded to tell her the sign says all baskets 50% not the other. The manager finally saw the sign, corrected mistake but that was it. This visit would not had been so confusing if the lady behind us was waiting also and she said it happens constantly. Even today her 70% Halloween stuff was ringing up full price. read more

Giving this location one star is beyond generous. Never have I experienced such consistently HORRIBLE customer service. I come here about once a week because unfortunately it's the only Joann Fabrics anywhere close to where I live and work; and every single time I come the staff is not only useless, but they are blatantly RUDE. There is never anyone at the cutting counter and when they do eventually come, they look and speak to you as though they are inconvenienced by having to do their job. Every single time I go to check-out, I am either yelled at or have eyes rolled at me. Today was the straw that broke the camels back when Jada at the check-out counter could not muster up the customer service skills to politely answer a question I had related to my purchase. I have had conversations with countless friends and acquaintances about how atrocious the customer care is and I strongly advise whoever is in management to reevaluate and retrain their employees. After years of giving my hard earned money to this establishment, it is safe to say that I will never be back. read more