After vacationing only a few times in Florida, I wanted to rent a Toyota this time, rather than a…read moreflashy car that is really not mine. Keeps me safe on my trip and all. Jason hooked me up with a good car for my 4 day business trip in Florida. Car was smooth, and good on the fuel. It was also in mint condition. I was a happy man.

I was visiting from Toronto and rented a 4 runner for two weeks during March break. Customer…read moreService was exceptional, Valerie was very kind and helpful. My family and I look forward to seeing you on our next visit. Cheers!

Best experience renting a car. Damien was so quick with all the paperwork and giving us the car. He…read morealso answered our questions clearly and made the process seamless. If you need to rent a car in Miami def go to this spot.

I had a great experience here. I was in and out within a few minutes. Damien, the manager, was…read moresuper courteous right from the beginning when we spoke over the phone. 8:00am-7pm Monday-Friday 9:00am-6pm Saturday 9:00am-1pm Sunday Highly recommend this rental location.

My Road Trip plans were saved because of Kevin and his team today!…read more After a less than stellar experience at another location this morning, Kevin stepped in, solved my problem and provided 5 Star Enterprise Rent a Car Service Recovery today. Kevin, thank you once again for going above and beyond to assist me. The car was clean and presented well! This was my first time using this location and I will be back for sure!

extremely disrespected by management. no real reason. cars are nasty, half washed. they are…read morethe worst !!!! a female manager refused her name. enterprise need to retrain their employee. and make better selection when hiring. cars smelly .

Even though I live five minutes from the Pembroke Pines location I rented from Hialeah as it was…read morealmost $100 less for simply driving another 20 minutes each direction. I asked Pines if they'd price match and they were very unpleasant! I was weary about the Hialeah location, however it was the best experience and I would definitely repeat it again! I had previously rented in Pines and the car was filthy and difficult to maneuver. This location had a new car with under 500 miles, very clean, cheaper, and the personnel were accommodating and absolutely STELLAR!!! I highly recommend driving further for better selection and service.

had one of the worst experiences at Enterprise following a car accident with William Hernandez the…read moreassistant manger there. I had insurance coverage and specifically chose Enterprise because I believed in your "People First" slogan. Unfortunately, my experience was far from that. I arrived shaken from the accident, and not once did anyone ask if I was okay. Instead, I was told that if they gave me a car, they would "lose" one from their inventory. I was then instructed to call another Enterprise location myself. The representative even showed me the screen with other locations instead of assisting me. When I asked if he could please call the other location on my behalf considering I had just been in an accident and was visibly shaken he refused. He again mentioned it would be a "loss" for them. That response felt extremely unprofessional and lacked empathy. At a moment when customer care should have been prioritized, I felt dismissed and unsupported. This experience did not reflect "People First" in any way. Based on this interaction, I would not choose to rent from Enterprise again.

I had an amazing experience here. Greter (or Geeter) helped me get my car, and the experience was…read moreperfect. I booked the car last minute, the night before, and changed my reservation times with no issues. All the staff were friendly, professional, accessible, and customer oriented. I had a great time in Miami thanks to all the wonderful staff. I would not hesitate to make another reservation here again.

I used a car from them per 3 days in August and they are charging me hidden fees until now in…read moreNovember, I got a parking ticket with the car and I paid online but they still charged me $30 extra and gave me most stupid reason for it. Run away from this company.

Excellent service. I tried the new Toyota Cross, it was great! It was new and clean. Process was…read morequick for picking up and delivery. I am repeat customer and will be back again if I am in need of a car rental. Thank you! Aq

Terrible service! the "person" that was supposed to help me was slow and on her phone most of the…read moretime. I was so unhappy I made a point to remember her name. You might have luck with someone else there but if you get Giovanna, run! I felt ignored and I could only barely understand her english. She was also dressed sloppy like her clothes didn't fit.

Good kid ! Works at a Toyota in Pinecrest. Runs around and does it all ! Get a raise or your coming…read morewith me !!!!

This Hertz is the worst location I have ever rented a car from and to make matter worst I didn't…read moreeven choose this location my AutoNation Ford dealer did. I went to rent a car with an AutoNation Ford Voucher for 10- days which is the time that dealer acknowledge it will take to fix my car. I asked the front African American representative how it worked for adding insurance and I told him only applied that option for the 10- Days of the AutoNation voucher and since the dealer took like 4 months to get all parts and fix my F-150 truck when the dealer called to extend the rental, they also extended the insurance without contacting me or advising me of anything. I had to go to the store personally to cancel the additional insurance. I only did it as an extra protection because I have insurance on my Ford F-150 truck. They ended up charging me $809.00 which they still haven't reimbursed and AutoNation Ford over $4000. The store manager Chris told me he was going to call me more than 2 weeks ago and still haven't heard anything from him!!!!!!! DO NOT TRUST MANAGER & EMPLOYEES THEY WILL LIE TO YOU AND HERTZ RENTAL CAR CORPORATION DOES NOTHING!!!!!

My family and I rented out a vehicle from 5ive Rent a car back in November 2021. The owner was so…read morepleasant and nice that he came and picked us up from the airport and took us back to the car rental to get our vehicle. He even upgraded us to an suv considerate that our family was a party of 5 and thinking a standard car wasn't to comfortable for all of us to be in especially it was our family vacation and my first time being in Florida for the first time ever. Having such great customer service really kicked off our vacation to a great start. My family and I will definitely be using 5ive Rental a Car again for our next family vacation because their customer service was amazing. Thank you 5ive Rental a Car for making our family vacation memorable and having such amazing customer service!

I rented a car for family members who were staying close by at a hotel in Downtown Doral, so the…read morelocation was very convenient. The whole process of renting, picking up, dropping off, was easy and smooth. The car was really nice and the customer service was excellent. I will definitely be renting from 5ive many more times!