Best customer service, super efficient and helpful. All the staff I've spoken to Valerie, Andrea,…read moreand Luis are all very helpful and accommodating. I rented at 2019 high lander for a trip to Orlando. Very beautiful and drive awesome!! I highly recommend this place for your rentals!

This company charges for full coverage insurance regardless 9 times out of 10. Did business twice…read morewith them unfortunately. They also allow only 50 miles daily. Unlimited is $99.oo extra. They low ball us to book, then the issue begin. I hope they get shut down and arrested!

Best experience renting a car. Damien was so quick with all the paperwork and giving us the car. He…read morealso answered our questions clearly and made the process seamless. If you need to rent a car in Miami def go to this spot.

I had a great experience here. I was in and out within a few minutes. Damien, the manager, was…read moresuper courteous right from the beginning when we spoke over the phone. 8:00am-7pm Monday-Friday 9:00am-6pm Saturday 9:00am-1pm Sunday Highly recommend this rental location.

I waited about 40 minutes just to get a car. When they finally gave me a "car", the gas level was…read moreextremely low, and the vehicle didn't even show a remaining range, which made it difficult to know how far I could safely drive. The worst part was the strong cigarette smell inside the vehicle. As soon as the A/C was turned on, the smell became even more noticeable. The entire center console and surrounding area had a sticky, dirty feeling that was honestly disgusting. I had my kids with me, and I was very uncomfortable having my family in a vehicle that smelled so strongly of cigarettes. I went inside and explained the situation, including that the car had very little gas and a strong cigarette odor. Instead of offering another solution, I was basically told to go put gas in it myself and that there were no other vehicles available. It felt like a "take it or leave it" attitude, with no concern for the customer experience. There was more: every time I used the turn signal, the blind-spot warning system displayed a message saying it was deactivated or needed service. That was another safety concern. Overall, this was a very disappointing experience. Between the long wait, extremely low fuel, strong cigarette odor, dirty/sticky interior, and a safety system showing a service warning, I expected much better from Enterprise. UPDATE: After a couple of calls and texts, they changed the car for us and gave us a much bigger vehicle, so my whole family could fit comfortably. The new car was super clean, and the service was fast and much better. It was honestly a completely different experience. I really appreciate them taking care of the situation and making things right.

Shout out to Max F. For working with me step by step with my process of receiving my rental. Thank…read moreyou so much !

Even though I live five minutes from the Pembroke Pines location I rented from Hialeah as it was…read morealmost $100 less for simply driving another 20 minutes each direction. I asked Pines if they'd price match and they were very unpleasant! I was weary about the Hialeah location, however it was the best experience and I would definitely repeat it again! I had previously rented in Pines and the car was filthy and difficult to maneuver. This location had a new car with under 500 miles, very clean, cheaper, and the personnel were accommodating and absolutely STELLAR!!! I highly recommend driving further for better selection and service.

had one of the worst experiences at Enterprise following a car accident with William Hernandez the…read moreassistant manger there. I had insurance coverage and specifically chose Enterprise because I believed in your "People First" slogan. Unfortunately, my experience was far from that. I arrived shaken from the accident, and not once did anyone ask if I was okay. Instead, I was told that if they gave me a car, they would "lose" one from their inventory. I was then instructed to call another Enterprise location myself. The representative even showed me the screen with other locations instead of assisting me. When I asked if he could please call the other location on my behalf considering I had just been in an accident and was visibly shaken he refused. He again mentioned it would be a "loss" for them. That response felt extremely unprofessional and lacked empathy. At a moment when customer care should have been prioritized, I felt dismissed and unsupported. This experience did not reflect "People First" in any way. Based on this interaction, I would not choose to rent from Enterprise again.

My last review was a rant. I'll keep it simple. There are 4…read moredesks with computers, although there was a line today only 2 people were working. I had 6 people in front of me I was attended in an hour. I highly dislike waiting but what can I do. They are professional but boisterous (what do you expect from 49 st) and if you're not outspoken you won't get far in Hialeah, home of "oye Acer" if you catch my drift.

I had an amazing experience here. Greter (or Geeter) helped me get my car, and the experience was…read moreperfect. I booked the car last minute, the night before, and changed my reservation times with no issues. All the staff were friendly, professional, accessible, and customer oriented. I had a great time in Miami thanks to all the wonderful staff. I would not hesitate to make another reservation here again.

Excellent service. I tried the new Toyota Cross, it was great! It was new and clean. Process was…read morequick for picking up and delivery. I am repeat customer and will be back again if I am in need of a car rental. Thank you! Aq

Terrible service! the "person" that was supposed to help me was slow and on her phone most of the…read moretime. I was so unhappy I made a point to remember her name. You might have luck with someone else there but if you get Giovanna, run! I felt ignored and I could only barely understand her english. She was also dressed sloppy like her clothes didn't fit.

Good kid ! Works at a Toyota in Pinecrest. Runs around and does it all ! Get a raise or your coming…read morewith me !!!!

This Hertz is the worst location I have ever rented a car from and to make matter worst I didn't…read moreeven choose this location my AutoNation Ford dealer did. I went to rent a car with an AutoNation Ford Voucher for 10- days which is the time that dealer acknowledge it will take to fix my car. I asked the front African American representative how it worked for adding insurance and I told him only applied that option for the 10- Days of the AutoNation voucher and since the dealer took like 4 months to get all parts and fix my F-150 truck when the dealer called to extend the rental, they also extended the insurance without contacting me or advising me of anything. I had to go to the store personally to cancel the additional insurance. I only did it as an extra protection because I have insurance on my Ford F-150 truck. They ended up charging me $809.00 which they still haven't reimbursed and AutoNation Ford over $4000. The store manager Chris told me he was going to call me more than 2 weeks ago and still haven't heard anything from him!!!!!!! DO NOT TRUST MANAGER & EMPLOYEES THEY WILL LIE TO YOU AND HERTZ RENTAL CAR CORPORATION DOES NOTHING!!!!!

My family and I rented out a vehicle from 5ive Rent a car back in November 2021. The owner was so…read morepleasant and nice that he came and picked us up from the airport and took us back to the car rental to get our vehicle. He even upgraded us to an suv considerate that our family was a party of 5 and thinking a standard car wasn't to comfortable for all of us to be in especially it was our family vacation and my first time being in Florida for the first time ever. Having such great customer service really kicked off our vacation to a great start. My family and I will definitely be using 5ive Rental a Car again for our next family vacation because their customer service was amazing. Thank you 5ive Rental a Car for making our family vacation memorable and having such amazing customer service!

I rented a car for family members who were staying close by at a hotel in Downtown Doral, so the…read morelocation was very convenient. The whole process of renting, picking up, dropping off, was easy and smooth. The car was really nice and the customer service was excellent. I will definitely be renting from 5ive many more times!