Terrible customer service. They simply don't care what issue you might have. I've paid nearly $20 in shipping and the package was sent the absolute slowest way...takes at least a week to arrive. I've ordered clothing from England, paid $20 shipping and had it within THREE days by FedEx. For a high-end clothing store they leave a lot to be desired.
Also, in the past I've ordered a shirt in XL and was sent a Large. Unfortunately there were no XL left in that shirt. When I called the company, I actually had to fight to have them pay return shipping and reimburse me for my original shipping. When I argued that this wasn't my error and I would never have ordered the shirt if I couldn't get the correct size, the rep said he'd give me a full credit as a one time customer courtesy. SERIOUSLY? Like they were doing me a huge favor. Overall, it was a horrible experience!!!! How does a company like this stay in business? read more