He came recommended by someone I know and like the other reviews was hard to chase down. I called and asked for a quote and never heard back. The second call resulted in him responding saying he would do the quote on a specific day and call me back. It's been a week and I have t heard from him. I called his office again and left a message. If I have to chase him to give him my business I bet I'd have to do the same with him doing the work.... disappointed in the follow through and customer service for sure! read more

J.L. Dufour had been recommended to me by a neighbour who'd had a good experience with them. Jules, I was told, would provide personal treatment. I can't recall if I initially requested a quote from their web site or not. In any event, I called their office and the person answering the phone took down my particulars, warning me it might be a day or two until Jules would be able to return the call. I hadn't heard back after a week. I called again, mentioned the earlier message, more particulars were taken and more sincere promise of a return call was given. Still no response. I called again a few weeks after that. Nothing! I called yet another time, voiced my frustration and was told Jules would be made aware that this was my fourth call, would take the matter very seriously and would definitely get in touch with me ASAP. Guess what?... I still haven't heard from him. The person who'd originally suggested we use J.L. Dufour was surprised and disappointed by our story. Its a shameful way to treat customers and a shameful way to run a business... and one has to think, reflects on the quality of the actual roofing work they do. read more

I would love to give these guys a positive review. I mean they came recommended by someone whose opinion I trust. The thing is, after a month of trying to get them to even return a call to come and give me a quote, I have given up. I tried to leave a note on the 'request a quote' web page...nada. I called at different times of the day and days of the week...oh sure, you can speak to a lovely lady who will take your particulars but when challenged with 'why are you taking messages and no one gets back to me?'....well honey, we are just the answering service. Sigh. So I give up. It must be nice to be so busy that you cannot even take the time to tell me you are too busy. read more

I spoke with the owner of Dufour at The Home Show and he told me to call their office to make an appointment. I'm standing right there. He was packing up to close and didn't want to bother taking down my name and number. So I did call and left messages with their service...... 3 times over 3 months......this was a year ago. I have never received a response. I also wonder why Dufour spends money on booths and radio ads if they are not interested in prospective customers? read more

These guys were amazing!! They went above and beyond having to deal with our solar panels and satellite dish!! They replaced rotten boards and fixed all the mess that was left from previous roofer! The roof looks great! Completed house roof and shed roof in less than two days. Cleaned up everything before they left!! read more

Like another gentleman, I too, have contacted Dufour on three separate occasions. Told the first time that they would be out within a day or two for an estimate...never showed. I too think that it must be nice to be so busy that you turn business away..... read more

JL Dufour just completed the work on both mine and my neighbors adjoining row houses. I called 6 companies back in January and everyone gave me quotes; I decided to award to JL Dufour which was acceptable to my neighbor and we booked them for first 2 weeks in September. As agreed upon they contacted me 2 days before, dropped off the bin and the next morning arrived with 6 roofers to do the work. I was very impressed how they laid tarps over the entire area, front and back. Within 2 hours they had the roof stripped and the underlay installed. 5 hours later I had a new roof, the yard was cleaned up of all debris and they were gone. I highly recommend JL Dufour for any job, they are professional and the crew was very courteous and cautioned us when leaving the building during the construction phase. The cleanup was great, you would never known they were there except for the good looking shingles. read more

We just had our roof done by JL Dufour and are beyond pleased! We called and asked if we could get a quote and within a day we had a package with the shingle options and pricing. We looked over the three different companies that we had quotes from and decided to go with JL Dufour. A call to the office and everything was explained in detail regarding payment options. The day before the plan to do the roof we received a call to confirm and the bin was brought that night (left in a spot that still allowed us to get in our driveway). The next day the guys showed up and completed half of the roof, when we came home from work other than the nice new shingles you would never have known they were there! Not a nail or loose shingle to be found lying around. My husband was super impressed with how organized they were. The next day they finished the job. I would highly recommend JL Dufour if you are looking to get your roof done! We won't be needing another anytime soon but anytime I hear of someone looking to have their roof done I will be strongly recommending they give JL Dufour a call. read more