I'm writing a 5-star review for a company I didn't actually do business with…read more A few weeks ago, I had what seemed like an emergency service need for my refrigerator. And, of course, it occurred on a Sunday afternoon. Knowing that the company handling my warranty would not be available for at least a few days, I searched out to companies that were available 24/7. Orlando Appliance Repair was one of those companies. Upon calling, the customer service rep put me in touch with their field-rep, Igor. I described the problem and he planned to show withing two hours or less ... on a Sunday afternoon! My refrigerator came back online and I contacted Igor to make him aware and cancel my appointment. He understood and just simply cancelled my appointment without fuss or cost. If a company can be this prompt and respective to new clients calling on a Sunday afternoon that they would end up not be getting business from that day, I can only believe that their actual work would be first-rate and I would not hesitate to connect with Orlando Appliance Repair for any related needs in the future.

Responded so fast! Came out (within 15 minutes), let us know what the problem was (vent needing to…read morebe cleaned) and then was able to switch the way the door opened (it was banging against another door). Excellent service. Highly recommend.

We Need a garbage disposal installed. Fast and proficient in the task. Performed the requested…read moreservice and was a great value for the money. Would use them again. Still working and no issues.

Recently our dryer stopped heating out of nowhere. Our warranty unfortunately had not been renewed,…read morewe completely overlooked that so we were unable to use Whirlpool to fix it. We have only ever used them so we had no idea where to look. My wife enlisted Yelp to help us. She put in some request for quotes and received a few back pretty quickly. We had never used that but it was very helpful. Quality Masters was the first to respond and then also took time to message back and forth with her. The other companies were not as friendly and responsive. We also read their Yelp reviews, which we all good, so we figured we would use them. We were able to make the appointment for the next day and were able to do it all through text. It was very simple for us! There was a moment of uncertainty but they were extremely professional and friendly. I was going to be home while my wife was at work, so on the day of our appointment, they were running early. They called asking if early would be ok, so our appointment was moved up. I cannot remember his name, but the technician that came was very knowledgeable and professional. He pinpointed the issue immediately. He discovered our dryer was clogged with lint and the coils were bad. It makes sense since we had never had our vents cleaned. He was able to replace the coils, as well as sucking out as much lint as he could with his tools. Unfortunately, they do not clean vents like that but again, he could help us out with some of it. He also made suggestions as to what else needed to be done, really with just getting the vents cleaned. They also take your payment online either with credit card, for a small fee, or Zelle or Venmo. The invoice will be emailed to you and allow you to pay that way. Personally, we do not prefer to pay for services with Zelle so we used a credit card. It was very simple. I thought overall the price they charged for the coils and cleaning, was very reasonable. It did not cost us much at all. I would definitely use them again, should we need something fixed.

Evan was awesome....! He came in, made friends with our dishwasher and then diagnosed its problem…read morewithin the first minute. Evan then proceeded to put on a Cirque du Soleil performance as he contorted to get underneath the dishwasher to fix the issue. His Chiropractor must love him! Couldn't recommend him more highly and his cost was very reasonable...Don't tell him that or he might raise his prices!

My Samsung fridge's ice maker was on the fritz. I chose Big Mike's based on the great reviews…read more Evan was able to come a day earlier than scheduled. He explained the problem and the solution succinctly. He had a new ice maker installed in about 45 minutes! I thought I couldn't be happier and then he checked in on me the next day to make sure it was working okay. Phenomenal customer service! I wouldn't hesitate to use them again.

This is a follow-up to my previous comment. I have texted, called, and tried to reach Victor to let…read morehim know the repair person who came out did a complete diagnostic service. He told me the washing machine you sold me is defective. The mother board is the problem as to why it won't fill up and the sensors are not working. I paid you for this washing machine and now it is useless. I've had to purchase a new one since you won't respond to my texts, calls and have taken advantage of a senior citizen who trusted you. Please be aware when using this service. They are not reliable, trustworthy, and won't sell you a working product.

Victor was freaking amazing!!!! Diagnosed the problem over the phone and it was exactly that. Came…read moreby knocked it out and didn't try to beat me over the head with the price. Will definitely do business again!!!

Technician was knowledgeable. Arrived on time that was indicated. I am very pleased with the…read moreoutcome of this job

I called on 12/30/2022 and they came the same day. Waited for the parts until 1/02/2023 and now my…read moreoven is fixed. In 4 days !! Thanks to the technician Victor, courteous and professional knowledgeable. Ok

My old dryer has a good 10 years of use, and it was not drying as continuously as it needed to so I…read morewould need to run it 3 times to dry clothes and heaven help me when the thick bed sheets needed drying. I made my appointment online, I received a quick response from Andrew, who then checked the dryer, found the issue, and ordered the part. A few days later, he returned with the needed piece to repair the dryer, and it has been working perfectly. Andrew was very punctual and professional, and the service provided was A+.

I had a problem with my refrigerator and dishwasher. The gentleman told me when he would be here…read moreand was on time. He opened up my refrigerator and freezer and zip/zap and the freezer was fix. He told me the dishwasher was not the problem but it was the disposal. He would be back the next day with a new disposal. It didn't take him half hour and everything works perfectly. I will ask for some Business cards and started handing them out to neighbors. Yes I w never go to anyone else. B

Manny was polite, professional and extremely helpful. I was lucky to get a last minute appointment…read moreto fix my fridge which died overnight. His quick response and knowledgeable understanding saved a lot of food.

I sent out a message this morning and Emmanuel sent me a message and said he would be available…read morebetween 6pm-10pm. He arrived just before 6:30pm. Diagnosed the problem w/our Dryer within 20min & let us know we needed a new Thermostat & Heating Element. He finished the work in less than 30min and our Dryer is running Great! Emmanuel was Extremely Nice, Very Knowledgeable, and I would Highly Recommend Sanon! Thank you Emmanuel!

Al's repaired our Samsung dryer. He was prompt, Very…read moreknowledgeable , great personality , I would highly recommend this repair shop for repair of your appliances

If I could give 0 stars I would. Absolutely horrible business and owner. Completely took advantage…read moreof me and ruined my fridge while I was 9 months pregnant. Gave me the run around, often standing me up, and his repairmen made my fridge worse. He knowingly deceived me by starting this repair and voiding my warranty with LG. I was without a fridge while trying to care for a newborn unable to store the milk they needed. Al said he would make the situation right, but NEVER did. Wanted to replace my 2 year old fridge with fridges that were worse in caliber and appearance. Will be reporting to the Better Business Bureau as I was never refunded for my so called "repairs." NEVER USE THIS COMPANY!!!!!!!!!!!!

Devon was great! Gave clear instructions on how to use the appliance after fixing! Will definitely…read morerecommend him again

Didn't have the best experience. The technician came and quoted me $1800 to replace a fridge…read morecompressor. $800 labor. We know the compressor isn't $1000. The fridge is only $2500 haha. Another company sent me a guy with $400 labor. Also 2 screws went missing on the back of fridge. At least put the cover back correctly. Just a bad experience.