UPDATE: 10-12-26
Unfortunately, we are still having problems…read morewith the underdeck system.
One of the panels has now come loose and is leaking. Gutter General has suggested that work performed by another contractor may have caused the issue, although that contractor did not touch or make contact with this panel. The last person to work directly on the underdeck panel was a Gutter General employee.
Our agreement includes a leak-proof labor warranty. Gutter General has agreed to come inspect the problem and has stated that if they determine the issue is theirs, they will repair it at no charge. If they determine otherwise, they plan to charge us.
At this point, I am keeping my rating at 1 star because of the repeated issues and the difficulty we have had getting problems resolved. I will update this review again after the inspection and once we see how they handle this warranty claim.
Update #4: 9-6-26:
I'm updating my review again. We had our deck repaired. Gutter General assisted in getting that done. However, because the overall customer experience was diminished, I'm updating to 4 stars.
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REALLY SHOULD BE ZERO STARS... COMPANY WILL NOT EVEN ANSWER OUR CALLS NOW. They promised to expedite and have someone to call us back since this is an URGENT and DANGEROUS matter. You can take your chances with them if you want to!
UPDATE #3 -- September 1, 2026: Back to 1 Star
Unfortunately, I am changing my review back to one star.
I previously updated to five stars because Gutter General returned, addressed our concerns, and appeared committed to making things right. Unfortunately, new issues have changed our experience completely.
About two weeks ago, we reported that the underdecking was leaking. No one has come out to inspect it.
More seriously, during the original installation, a Gutter General worker removed support components beneath part of our existing deck. We have since been told he is no longer with the company. Yesterday, we discovered that the deck above that area had dropped/caved in and visibly separated.
We contacted Gutter General immediately because we consider this a serious safety concern. We still have not received a response, visit, or plan for inspection.
We were also expecting house guests for the holiday weekend and planned to use this outdoor space. Those plans are now disrupted because we do not feel comfortable using the deck until it is properly evaluated.
Regardless of whether the original installer still works for the company, he was performing work on behalf of Gutter General. We expect the company to stand behind that work.
I will update this review again if they respond promptly, inspect the deck, address the leak, and resolve any damage determined to be related to their installation.
At this time, I cannot recommend Gutter General.
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UPDATE #2 -- August 11, 2026: They Made It Right
I was happy to change my original one-star review to five stars after Gutter General communicated with us, addressed our concerns, and completed the project.
They transformed our patio into a beautiful, comfortable, dry outdoor space, returned to inspect a minor concern, and even accommodated a lighting change.
Our experience did not start well, but at that time they made the effort to correct it, and we appreciated their responsiveness and commitment to customer satisfaction.
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UPDATE -- August 1, 2026
Our project began with a no-show and no call. The following day, one worker arrived around 11 AM for a few hours and left heavy equipment, tools, a ladder, nails, and sharp metal pieces behind. We had to clean the area ourselves before letting our dogs outside.
We had been told this was a one-day job, but it was not completed that day.
Our initial experience was extremely disappointing. I believe customer experience matters, and when something goes wrong, the best response is to fix the problem and communicate clearly.
