We called because our sewer was squirting water in the access pit. They were at our house in half…read morean hour. The sewer was snaked and the problem was solved in less an hour. We paid by credit card and they were gone. It wasn't cheep, but for the speed of service, we couldn't fault it. It was worth the money, especially on a cold winter's day.

From start to finish Tom, Anvar, Orlando, and teams were consummate professionals. What started as…read morea presumed cesspool issue was quickly diagnosed as a broken pipe from my home to the primary cesspool, 9 ft below the surface, using years of experience and state of the art equipment. Their kind and practical manner in managing my expectations as a homeowner, made me comfortable with an already difficult situation. They were intent on helping see my problem through resolution and assuring I was satisfied that the work was expertly performed, and at a fair price. This wasn't easy work and I recognize that. They took very good care of me, and left my property in terrific shape when the job was completed. I am a very satisfied customer and would recommend Citywide if you have the unfortunate task of complex waste line work. Thank you Citywide!

I've used them a few times over the years from main line to washer drain cleaning and never…read moredissapointed. Steve and Kyle are great guys and know their stuff. Hard to find service providers like this these days. Highly recommended.

Steve is a pro who showed up on time and got the job done quickly and efficiently. The price was…read moregood and he was a really nice guy as well. I wouldn't hesitate to recommend his services if you need your main sewer drain line cleared.

He's GREAT! My…read moretoilet blew up the day after closing (!), and Jarrod was highly rated, offered a fair price with quick turn-around, was professional and fun, installed the toilet, and it runs and looks and flushes great. He asked me to buy a valve and I bought the wrong one, BUT HE BROUGHT ONE THAT WORKED, saving me tons of time and saving me from not having a toilet for days, which is a problem! Thank you Jarrod!

He came by within about a half hour of me calling to unclog my shower drain. Reasonably priced.read more

I've had to use these guys twice now unfortunately, because let's be honest, nobody calls for help…read morewhen things are going great. But both times, they've been absolute lifesavers. Super professional, fast, and they actually fix the problem without draining your wallet (just your pipes). Most recently, my kitchen sewer line decided to rebel, but they swooped in and unclogged it like it was no big deal. So huge thanks to the team--hopefully I never have to call you again... but if disaster strikes, you're at the top of my emergency list!

I want to thank Jose from Doodyman. He was Professional and respected my house while working!read more

Quick response on the phone and getting out to our house to get past a nasty clog…read more These price was right compared to the other places that we called. I have already recommended them to a friend who felt the same.

I've gotta say that these guys are excellent. After getting a 445.00 dollar quote from Roto Rooter…read moreFernando from All Clear came over and took care of our problem within an hour and charged us 200 Dollars for the service. It's hard to find honest businessmen these days especially when you are at their mercy and 3 loads of laundry behind. He was kind, courteous, and explained to me what to do to avoid future problems. If you are in Nassau County, LI and have plumbing issues these guys are for you.

Samuel came over and helped us fix our sewer drain that leads to the Main Street that was backing…read moreup all the lines in the house. Where other plumbers we have called would only try the snaking method and say they tried what they could, Samuel was a little more creative and cared for the issue as if it were his own sewage pipe. He helped us get to the root of issue and helped us resolve for long lasting usage of our drain. Although a new company they seem very promising and we appreciate the work and consideration taken in helping us in our dilemma.

From the owner: When you need reliable sewer and drainage services in Freeport, NY, call MSN Sewer & Drain LLC. Let…read moreus take care of your drainage needs with expert solutions and a commitment to your satisfaction. * Sewer And Drainage Services * Sewer Cleaning * Drainage Cleaning * Sewer Repair * Drainage Repair * Plumbing * Declogging * Sewer Clog * Drainage Clog * Toilet Clog * Shower Clog * Kitchen Sink Clog * Water Damage Restoration * Emergency Flood Restoration

Great National phone service call center. Seems professional and quick to arrive…read more Price gouging if they deem it to be en emergency but negotiable. However, the quality of the arriving technician seems to be crapshoot. The tech is nice, but was unable to fix my issue.... But he did not charge me full price so at least very honest. I called another plumbing company, arrived and was able to fix the issue immediately....... 3 stars.

I want to preface this review by urging anyone considering hiring this company to try as much as…read moreyou can to find a good local plumber. Without question you are going to pay at least twice (more likely 3x or 4x) the amount it would cost to get a good local plumber and you're money is at least supporting a local small business and most of that money is going into the pocket of the technician. Plumbing issues are one of those things I hate dealing with and that put you in a difficult position due to their urgency. This is really the only reason why I reached out to such a large name brand like Roto-Rooter when I saw that my main drainage line in my basement was leaking. As soon as I saw it, I knew it was something I wanted taken care of quickly and correctly and was willing to pay extra for that. A technician showed up within the window stated. He looked at the leak and gave me a quote of $1200. As I expected, it was high, but as long as it was going to be quality work with a guarantee, I was willing to pay it. He said he couldn't fix it that day and stated that it wasn't a bad leak, so it was not going to cause any serious flooding. After telling him my availability in the evenings, he wanted to push the job to the end of the week. At that point, I was not going to have him do the work, but once I made that clear, he said he'd get it done this week. We made an appointment for Tuesday at 5:00, and he wanted a $250 deposit, which I provided. He arrived Tuesday at 5:00. Though it wasn't a big deal, I would like to note that he didn't even offer to wear booties in the house (I used to work as a cable technician, and this was standard). In any event, he starts working and essentially cuts out around 5 to 6 feet of the old, rotted steel pipe. Though there were threads in both the lower and upper fittings, he did not use them. Instead, he used rubber couplers to join the PVC to the remaining iron pipes. I don't know if this is industry standard, but you would think that it would be best to use the threads if at all possible; however, I assume that the threading itself may be rotted and not provide a good seal as well. After he finished, about 2 hours later while cleaning up the basement, I decided to check on the pipe. I noticed water on the floor. The pipe was leaking from both the upper and lower couplers. This has to be a routine plumbing job, so it is difficult to understand how an experienced plumber could not get this right, especially for the price. It was now 9 PM, so I texted the number he gave me. No reply. I called the general number, and the representative said a plumber would be out in 2 hours to fix the job. 5 minutes later, she calls back and tells me that the original technician communicated to the office that he was not finished with the job and the job was not fully 'coded' in the system. She then said she did not have any senior technicians that could come out that night. At this point, I started to smell BS and asked whether or not the work was guaranteed, and she said she could not tell me because it was not coded in the system. I then asked her, 'Doesn't Roto-Rooter offer a general guarantee of work? If so, could she explain what it covers?' She goes on to say that without seeing the information the technician needs to put in, she can't tell me anything about guaranteed work. Her attitude at this point was getting more and more dismissive. She had zero empathy for the fact that I just overpaid--probably by a factor of 3--for poor-quality work, which she can't even articulate the terms of the guarantee offered by her company. I then ask if there is anyone I could speak to who can tell me what my rights are under Roto-Rooter's guarantee, and she becomes increasingly indignant, stating, 'I don't understand what you are asking.' I stated, 'I think it's fairly clear: I had work done, which was paid for, but it failed, and now I have to wait an indefinite amount of time for another technician to attempt to fix the work of the last technician. Hence, at this point, it is relevant to me to know what the guarantee covers. Is it a money-back guarantee? Do I just have to have them keep re-doing the work until it is satisfactory?' At this point I fully read the invoice and the legal text therein. It clearly states that they can choose to "do the work again at no labor cost or REFUND YOUR PAYMENT". The next day after leaving a poor review on Google (how they got 4.8 stars there is a complete mystery), leaving messages on their customer service line, and sending emails, I got a call from a customer service representative. I gave him my concerns and asked to be refunded. He said that is something they rarely do. The whole point of me turning to a well-known brand like Roto-Rooter was to avoid these rinky-dink problems and low quality, but it's clear that the extra money you're paying for their service goes to promote the brand and advertising, not quality technicians or customer service.

Everything went well. He arrived on time and there was no unexpected…read moreCharges. The price quoted was what I paid.I thought his price was fair considering I had another quote $100 More than what I paid and he was also He was polite and Neat.

Quick Drain came super quickly to help out with a clogged bath. Although the clog ended up being a…read moredifferent problem, Quick Drain handled it very professionally and went the extra mile in making sure the pipe at issue was fixed with minimum damage to the dry wall. They took care of it all in less than 48 business hours! Very reasonable, too. Strongly recommend!