They came out in a day or two of my request and gave me a very reasonable quote. They were also…read moreable to come out a two days later. The owner is very polite and very nice. I would definitely recommend this company.

Make sure the owner Steve Johnson or his employees don't damage anything you own. They won't pay,…read morethey'll ignore all your phone calls, and never call you back.

Due to the nature of the back and forth harassment I would reduce my rating to a 0 but you have to…read moreselect a star so stays at a 1. Response to Rock City Roofing's Comment: Matt, Thank you again for your response to my review. I'd like to further clarify my concerns and expectations as a homeowner, as your responses continue to miss the core issue I've raised. However, with over 35 views on this post since your reply, it's clear that others reading the reviews have understood my point, even if your company has not. (a) Regarding scope of work and communication: When I initially discussed my project with your project manager, I specifically stated that I did not want to coordinate with multiple contractors to complete the work outlined in my estimate. I was assured by YOUR representative that your company could and would handle all aspects of the project, eliminating the need for me to seek out additional contractors. This assurance played a key role in my decision to move forward with your company. The project manager hired by Rock City assured me that your company could and would handle all aspects of the insurance estimate. This directly contradicts your claim that replacing my fascia was not part of our original agreement and confirms that it was well within your scope of work. (b) Authorization to handle insurance and mortgage claims: The contract I signed with Rock City explicitly grants your company authorization to contact the insurance and mortgage companies on my behalf, supplying any necessary documentation or correspondence to facilitate payment. This provision was clearly outlined in the attached agreement, and it is my understanding that fulfilling these obligations is part of the service your company agreed to provide. As a homeowner, it is not my responsibility to handle correspondence or provide updates to these entities--especially when they are specifically requesting documentation from you, the contractor, regarding coding updates and prior authorizations before the job begins. While I can contact the insurance company to inquire about payment timelines, the detailed documentation they require to process that payment must come directly from your company, not me. (c) Expectations vs. performance: If your claim now is that your company solely focuses on roofing work, this should have been made clear before accepting my payment and committing to the ENTIRE project. Transparency about your scope of work would have allowed me to make an informed decision and avoided this situation entirely. Additionally, the unprofessional behavior--including the attempts to persuade my husband to have me remove my review--was inappropriate and still did not address the core issue of miscommunication and unmet expectations. To clarify further, from May to November, I was repeatedly assured by your pr oject manager that my satisfaction was a top priority and that the issues I raised would be resolved. Despite these assurances, nothing was addressed. As a result, I ultimately hired another company to complete the fascia work. Interestingly, this company, which is also one of your competitors and a roofing company, confirmed that such work falls within their scope and put me on their schedule to complete the work. This demonstrates that my expectations of Rock City were not unreasonable. You happened to return to fix our fascia issue just before our scheduled appointment with the other company, which, incidentally, was $100 cheaper. From what was conveyed to my husband, the job would have been done free of charge if I removed my review. However, as I told him, it should have been free regardless, considering the bait-and-switch I experienced, and length of time to fulfill the contract. After receiving the bulk of your payment from the insurance, it was clear there was no intention of completing the remaining promised work. You all clearly were all talk, no action and that is a huge pet peeve of mine. Had your company approached me with professionalism over six months ago, and acknowledged the misrepresentation of services, and then completed the unfinished work, this matter could have been resolved without a negative review. Instead, the lack of accountability has compelled me to share my experience on additional platforms to provide an honest account for future customers. Yes, my rating reflects the stressful experience I had dealing with your company, and I believe it's fair. When you're spending a substantial amount of money, especially in this economy, quality isn't the only factor that matters. If your work hadn't met the necessary standards, my mortgage company would have ensured you weren't paid. So I expect that level of service, just like the experience you'd get at a Chick-fil-A. You are welcome to share your lengthy responses on each platform if you feel it's necessary, though they fail to address the actual issues at hand. Wishing you the best!

The work completed by Rock City Roofing has truly enhanced the beauty and quality of our entire…read moreproperty. From start to finish, the team was professional, efficient, and courteous. The project was completed on schedule, and the cleanup was immaculate--leaving no trace except for the exceptional results. We deeply appreciate their attention to detail, craftsmanship, and commitment to excellence. Rock City Roofing exceeded our expectations in every way, and we highly recommend their services to anyone seeking quality and professionalism. A special thank you to William Dean for his professionalism and honesty. Danny and Dovie Burl

A great experience moving in. Ladies in the office were amazing!…read more I would like to use the pool but it is still being cleaned with no signs saying that it is being maintananced, so i was asked to leave. Other than that, so far so good.

The elevator is finally working! This would have been 5 stars if it hadn't been down for 3 and a…read morehalf months!

The staff is great I've been out here a few years and love it .very quiet no kids running around…read morescratching up you vehicle and the maintenance crew are excellent my down fall is teanants out here some of them can't drive because the gate always damaged.

My fiancé and I had a great moving experience with The Parc at Maumelle Apts. The staff were a…read moregreat help to us and very patient and efficient. We appreciate that greatly. No problems at all... Smooth and easy... Thank you ladies... Carmell & Victor

My company has completed work at this property and it was really nice complex. The maintenance team…read morehelped me a lot with questions and the office staff was super friendly!

I have been living for past 2 years and i like this apartments. maintenance is good, neighbors are…read morequiet and a good management. i would fully recommend anyone to stay here.

I wish I had known about you sooner! I finally found a builder to help me and she recommended Elite…read moreEntries. They designed a door similar to one I found somewhere to fit my house. They even made it better! It took about 8 months to get, and that's about how long they told me it would take. They did an amazing job installing it also. I could not be happier with the end result. The door is amazing in both appearance and quality.

Extremely professional, very knowledgeable and friendly. Sales person was able to answer all of our…read morequestions and show us different options in the show room. The measuring and installation crew were very efficient and well practice at what they did. They were both the existing door and set it in the garage so we could reuse it in another part of the house. The covered all the floor surfaces before they started. They swept up several times while doing the installation. So they didn't track anything. They took the extra time to paint the metal brick support installed in 1993 over the door frame to match the rest of the door. Not part of the project but definitely brought the entire entry together. They also respond well to Home bake cookies. we have been looking at steel doors for years. Well, they're more than wooden doors. The quality and strength and durability is so much better. These steel doors cost about 50% more than a high-quality wood door. Each door weighs 125 pounds plus the glass door insert. The one piece metal frame weighs even more. I love the way there is no door knob. Just push.

The application process was seamless and quick. Charity was so great and answered all of our…read morequestion that we had. We've lived at this property prior and loved the downtown living experience. I'd recommend Block 2 Lofts to anyone who is wanting to live downtown, have a staff that is attentive and nice!

This moving experience was possibly the most easiest thanks to charity and Dawn. Every step of the…read moreway they were there to help me and provide me the information that I needed as well as get me in as soon as possible. The whole process took only a few days! Would definitely recommend living here as it is such a beautiful place, but also the staff is very friendly welcoming and warm! 10 out of 10!!!

The Berkley Apartments is a WONDERFUL property for Affordable Living. The office staff will address…read morethe residents needs in a timely manner. I absolutely adore the Assistant Manager, Ms. Yolanda. She is experienced in the industry and can thoroughly answer any and all Leasing inquiries. I would definitely recommend!

Hate it, been here for a year 1/2, I've been asking for my bathroom to be fixed since…read moreFebruary(CORRECTLY) maintenance came out twice to do it and it was shitty. Some of the dry wall in my bathroom completely rotted out and tile just got to dripping like it's hot THAN not only that but it completely fall into dust afterwards. They would be decent if maintenance wasn't so lazy. MIND you I'm pregnant and I have to put a spare shower curtain over the tile in my bathroom so I wouldn't be looking at the fondation of the bathroom in my apartmen.