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    Jim's Garage

    5.0 (1 review)

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    Jay Hatfield Ford

    Jay Hatfield Ford

    (3 reviews)

    I ordered a new truck from Josh back in April and he made the process super smooth and easy. I got…read moreexactly the truck I wanted. I highly recommend Josh and the entire team at Jay Hatfield! Far and above the most professional and courteous car buying experience I have ever had and I have been in professional sales for over 20 years!

    So in 2020 I bought a Ford Fusion from This dealer ship the salesman at the time was Josh Doris I…read morewish he was employed there still. But he retired that was the best experience I had there. So Fast forward to 01/25/2022 I traded in that Ford Fusion For a 2017 Ford Escape Robert the sales manager went out of his way to get the deal done that is the only reason for a 2 star rating i dealt with Robert for most of the sale, when i got to the dealer on the 25th i was approached by A salesman Named Josh and not " Josh Doris" The day of the sale I asked Josh some question about how to do some things as far as sitting the door code was told and I quote " I do not know how to do it" Never offered to walk to the service department to get help. Then was told they had to order the camera for the car. Fine whatever the camera came in i was told by josh it would be a 30 min fix but ended up being a 2 day fix ford sent the wrong part. was in a loaner car so no big deal another reason for the 2 star rating. The rubbing noise i was hearing and asked for the service department to check is still in the front end of car. and not to mention every time you call to get the service department you get put on hold for ten min. and then you get transferred to a voice mail box if you leave a message never get a call back and every time I do get through by some slim chance i ask for Ryan the service advisor that I have been dealing with but he is never at his desk so I leave message for him to call me back and he never dose the free oil changes are great if you could ever get an appointment to get them done. I feel like the rubbing in front end of my car is a problem that should have been fixed before the car was sold but it somehow passed the inspection at the car lot

    Jim's Garage - tires - Updated May 2026

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