i took my dodge pickup to chandlers auto repair on 4/27/2020 & had the brakes replaced as a regular…read moremaintence repair on 6/09/2020 my brakes failed as a result of this we were almost in an accident & our truck almost caught on fire ! we were21 miles from home when we arrived back home i took the truck to chandlers auto / parts city auto to have the issue repaired the new brakes have less than 250 miles on them on 6/10/2020 the owner called & told us it would cost an additianial $150 dollars to repair the damages on top of the $ 273 they charged us back in april & would not honor their workmanship or product warranties ! this garage is also a state inspection garage ! these people are crooks !

Kept shop open until we could get there. Two men worked over an hour to fix the problem and when…read morethey couldn't they didn't want to charge us. Paid them anyway and heading home on a wing and a prayer. Honest mechanics on the hwy. It's a first for me!

I ordered a new truck from Josh back in April and he made the process super smooth and easy. I got…read moreexactly the truck I wanted. I highly recommend Josh and the entire team at Jay Hatfield! Far and above the most professional and courteous car buying experience I have ever had and I have been in professional sales for over 20 years!

So in 2020 I bought a Ford Fusion from This dealer ship the salesman at the time was Josh Doris I…read morewish he was employed there still. But he retired that was the best experience I had there. So Fast forward to 01/25/2022 I traded in that Ford Fusion For a 2017 Ford Escape Robert the sales manager went out of his way to get the deal done that is the only reason for a 2 star rating i dealt with Robert for most of the sale, when i got to the dealer on the 25th i was approached by A salesman Named Josh and not " Josh Doris" The day of the sale I asked Josh some question about how to do some things as far as sitting the door code was told and I quote " I do not know how to do it" Never offered to walk to the service department to get help. Then was told they had to order the camera for the car. Fine whatever the camera came in i was told by josh it would be a 30 min fix but ended up being a 2 day fix ford sent the wrong part. was in a loaner car so no big deal another reason for the 2 star rating. The rubbing noise i was hearing and asked for the service department to check is still in the front end of car. and not to mention every time you call to get the service department you get put on hold for ten min. and then you get transferred to a voice mail box if you leave a message never get a call back and every time I do get through by some slim chance i ask for Ryan the service advisor that I have been dealing with but he is never at his desk so I leave message for him to call me back and he never dose the free oil changes are great if you could ever get an appointment to get them done. I feel like the rubbing in front end of my car is a problem that should have been fixed before the car was sold but it somehow passed the inspection at the car lot

Had a leaky tire and they were willing to fix it even though it was 15 till they close. I didn't…read moreexpect them to say they would fix with it being so close to closing but I figured it would hurt to ask. Everyone in the building was so nice. Thank you guys!!

I just called to check on my truck. It had been there fir two days, just wondering about their…read morefinds and progress. I was talked to very rude and hung up on. It has a broken hood release among other problems. Although they got the hood open they had not done any of the work. Continuing to be rude, the owner told me if I said another word he would hang up on me and told me I could come and get it. I was just asking since they had the hood open could they not check the engine or changed oil or checked the breaks. I was being nice because at that point I wasn't mad or angry, just confused. Then he told me if I didn't like it to come get my truck and hung up. I immediately went and got my truck and will never go back there. I would suggest nobody goes there. They did work for me in the past and was not rude just crazy. The old man has got a few screws loose and way over charges. Cost 100 for oil change. When I got that truck back it had not been fixed properly and just about got killed in it. I'm crazy for EVER going back.