very disappointed. either they don't know what they are doing or they were trying to rip me off…read more was having transmission issues and they quoted me $8000 for new transmission. luckily I had done my research and didn't think the diagnosis was correct. took to another transmission shop on other side of town and they fixed transmission for approx $800. I would have been out of $7200 if I had went with them. they have totally lost my trust and I will never visit or recommend to anybody ever again

I was experiencing transmission issues. Several people recommended ETE. I called the Waukesha…read morelocation. Voicemail. Left a message. They never called me. I called the location on S 27th St. They told me they don't make appointments. "Just drop off your vehicle and we'll get to it in a day or two." That was my first red flag. I dropped off my truck on Monday morning. I had not heard from them by Tues PM, so I called. They hadn't gotten to it yet. "We'll call you tomorrow." Wednesday, (day 3), still no call so I called them. They said their lead technician had already left for the day and would call me Thurs AM. Thurs AM....no call, so I called them. The STILL hadn't looked at the vehicle. They PROMISED they would test-drive it Friday and call me by noon. Noon came and went. No call. I called them. Voicemail. Finally, at 1:30 PM, I get a call. They test-drove it and said there was definitely a problem, (DUH, I knew that!) but their lead guy was gone for the weekend and didn't have a chance to look into it further. They graciously informed me that I could pick up my truck and bring it back Monday, and that I would not lose my place in line. I was already on my way to pick it up. When I got there, they asked if I planned to bring it back on Monday. I asked if they could promise me that they would get to it on Monday. They could not. Needless to say, I was irritated and incredulous. How can you run a business like this? They seemed to have no concept of the inconvenience it caused me not to have my vehicle for a FULL WEEK, and THEN, expect me to leave it with them AGAIN with no idea of when they would actually get to it! I wish they would have been honest and said they were too busy to get to it for a week or two. Instead, they worked everything to THEIR convenience instead of the customer's, and all I got was the run-around and excuses.

I have been taking my vehicles there with a convenience of the location i had a window repaired,…read morewhich I now have issues with still and they replaced the serpentine belt which a month later failed and they refused to guarantee their work and I had to have it replaced again due to poor installation based on the shop I had replace it while I was on vacation out of town. Definitely would not recommend it. The quality of the work they do is poor and they do not guarantee their work apparently.

Always quick. Always great service. Not many places do emissions tests anymore. It's so nice that…read morethis place does it, as they make it so convenient and easy. The staff is always very helpful. We will continue to take all three of our vehicles here for all our needed car service.

Great, quick service! We dropped off our car Monday and picked it up Tuesday. So convenient. The…read moreemployees were very knowledgeable and truly seemed like they cared. I was only without my vehicle for 1 day! We will definitely be sending friends and family to your location for any radiator work! Price was right.

My 2016 ford transit connect was having heating issues. I took it in on 2/18/25 and Mike's Radiator…read more& Air Conditioner Service had it fixed on 2/19/25. I can't say enough about this business. Very professional and friendly. Price for repair was way better than anywhere else in town. They have gained a lifelong customer.

HIGHLY RECOMMEND! My Prius was making a racket, called and…read morethey got me in fast! A great experience from the start. Stacey was wonderful with communication from start to finish - and backed up by an efficient, knowledgeable, honest and friendly staff. My first great experience gave me no hesitation to schedule maintenance needed on our Transit Connect - I wasn't disappointed. confident that I have a new auto repair shop! So, to boot!... I realized a few days later that a hub cap was missing - didn't know if it was always that way (???) but CCC didn't hesitate to offer a new one.... that's a good business! THANK YOU!

Hi everyone I live in Waukesha and I want to support local business. I have taken my older car here…read morefor over a year and I can say that they are wonderful people to work with. They are honest reliable and fair in their pricing. They are usually very busy but get you in and out in a reasonable time period. When something comes up after the service is completed they stand behind their work which is so unusual in todays environment I Completely recommend their Car Care Jack 11/22

Mike's been servicing all 3 of our vehicles for years. He is an honest man and will only do work…read morewhen absolutely needed. He's very competitively priced.

Was recommended to Mike for a significant repair job (Subaru head gaskets, timing belt, etc)…read more Communication was great throughout the project, results have been great, price was very competitive. Very satisfied. Mike's shop us clean and well organized. Was shown all old parts. Highly recommend.

Josh does what needs to be done, no more, no less. He does quality work using quality products,…read moremostly OEM in my case. He has worked on my Honda, Toyota, and two Subarus in the past taking care of normal wear and tear and more major issues. I would recommend Randy's without hesitation. Note: Josh is a "one man show" so contact him via voicemail, email, or text, he will get back to you.

I've trusted Josh with our family's cars for many years. He's an honest mechanic who does excellent…read morework. His shop is impeccably clean!

This family owned business has kept our family's vehicles running for 20 years. We have received…read morehigh quality, efficient service every time. From preventive to maintenance, all the way to emergency service. Always, excellent care. I highly recommend them.

From the owner: Allen Automotive Service in Waukesha, Wisconsin is a trusted auto repair shop serving the community…read moresince 2000. Our certified mechanics handle a wide range of car and truck repairs, ensuring vehicles run smoothly and safely.

Just had our struts replaced by Vince! We were very pleased with the work he performed and the…read moregreat customer service. He was able to fit us in right away and kept us updated on when he'd be done which was very helpful since we are a 1 car family atm. Vince is a very hard worker and kind human, the type of person you want to support. Another plus - he was cheaper than the other two local quotes we received which I think we can all appreciate right now!!

I started going to Tuffy's a few years ago, and honestly I've never felt better or more confident…read moreabout a garage and the mechanics that work there. They provide excellent customer service and get the work done quick and right!!

This is a sad review for me to write. The Waukesha Tuffy has been servicing my vehicles for more…read morethan a decade. I had been very satisfied with them up to now. Recently, my 2016 Camry came up with an engine light right before I needed to get it emission tested. Tuffy performed a smoke test and prescribed a new gas cap, which was installed. Soon after, my 2002 Tundra needed ball joints. Tuffy installed them. All work was done in a timely fashion. The parts seem to be of good quality. The Camry passed the test and the Tundra rolls and steers much tighter. So what's my problem? The gas cap retails for 22 dollars. Tuffy charged me FIFTY SIX dollars! The ball joints retail for 300 dollars. Tuffy charged me SEVEN HUNDRED NINETY-THREE dollars! 10%-20% markup? Maybe. 154%-164% markup? Excessive? Abusive? Worse? The manager gave me three points of explanation: 1.) The parts have to be marked up to provide the 2 year warranty. (That much? I just added a 3 year warranty to a 400 dollar TV for 16 bucks.) 2.) A restaurant doesn't just charge you for the cost of ingredients in the meal. (Correct. ALL the restaurant's costs are in there. But Tuffy charges SEPARATELY for labor and shop supplies!) 3.) Final fallback position: It is the policy of the new management and nothing can be done. (Fair enough, and not surprising.) I'm recently retired. MY policy is use my reduced resources wisely. Will I use Tuffy again? Maybe- but only after I shop around and they are the best value. Excessive markup on parts SUBTRACTS value.

Richlonn in Waukesha meets my top three musts. Reliability, honesty and punctuality. I have taken…read moremy cars there for years and based on my three musts, I will be returning for future service needs.

I've only come here for emissions testing (4 times) and each time very minimal waiting and good…read moreservice. This time total time was 8 minutes in and out.