I ordered online with a drive-thru pickup since I was in a hurry. Got there, waited, the dude who was taking the orders couldn't hear me because his headset was garbage. Finally he understands. And then I wait. And wait. And wait. I placed my order at 2:32 and I didn't get it until 2:49. For a store that likes to call themselves, "freaky fast" it should not take 17 minutes to make a single cold sub. Especially when you're not even in the middle of a lunch service. read more

Awful location. It is drive thru only, and employees and franchisee alike are incompetent and disengaged. They literally forgot the meat in our sandwiches, and took 20 minutes to fix this. Don't go here. read more

First thing is please train employees how to use the App. I was having problems ordering and none of them could help. So frustrating. Second, one of the employees had to always pull his pants up. He then would go make sandwiches without washing his hands. There was so much garbage on the floor. The garbage cans weren't overflowing it was just on the floor. They just would walk over the garbage. One employee stood on a chair that customers sit on to put ice in the ice machine. He didn't wipe it off afterwards. Tables dirty. Employees not helpful. I was I could give zero stars. The Thai Chicken wraps had so much sauce on them. My wifes dripped all over her. Also she had a hair in hers. We forgot to get a picture of it. read more

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Pulled up during lunch. Sat at the drive thru for a bit before someone even greeted me. When I pulled up, it got very disorganized. The guy told me my amout due, I told him I had rewards with them, he totally forgot to ask. He was not dressed in uniform, just seemed out of it, almost like he didn't know exactly what was going on. He had my sandwhich ready and was about to hand it to me when he just walked away. Not sure why. This location still pumps out fresh, delicious food... but the service isn't as top notch as others. read more

The sandwiches are always sloppy and smaller/lighter. Im noticing ingredients starting to look older too, pale tomatoes, yellowing lettuce and stale bread. I think its because people know to avoid this location, so the ingredients are getting old and spoiled more often. This location is definitely below standards, sad its the one closet to me, I will not go to it anymore. read more

I have come on two separate occasions both times when I try and order a side the excuse is sorry we didn't prep that today.

Waited in line for half hour to get 1 sandwich, no bread for $15 and horrible attitude service. Ridiculous.

If -10 stars was an option, that's what I would select. Second time here, but let's talk about the first time. First visit I waited in line for 15 minutes with 1 car in front of me. They closed five minutes early and left me sitting there in my car and said nothing. Second time, we ordered two sandwiches none of the toppings we ordered were in the sandwiches even though my wife asked them twice to confirm. Learned otherwise when we get home. Will not be back to this business. They just don't care, which is percent clear. read more

This is definitely my favorite sandwich place, I still need to try Jersey Mike's sandwiches though. I have done many, many drive thru at this location and the ambience and service has been always great! They prepare the sandwiches really quick so I can get back to work. Love the attentive people in here, they should get a raise! read more

Doesn't like this sub much though I tried it twice . I had veggie with onion , tomatoes and Guacamole with chees and without cheese but it was very bland neither had any sauce nor it was grilled and the bread used was bland too unlikely other breads which you get in subway. They are only open for takeout and sitting is still not allowed. read more

Speaker broken for drive through, says to say hello and they will help. I did just that and waited three minutes for no one to respond. Pulled up to the window for help and after an additional three minutes of the employees awkwardly staring at me and hiding behind equipment someone came to the window and asked "what are you here for? A pickup?" I said I was not and I'd like to order, they responded by pointing to someone else and saying just a minute, the someone they pointed to didn't even look at me and picked up a phone call. So I gave up and left. Disgusting uniforms and environment throughout the "kitchen" whoever manages this joint is absolutely a joke, no freaky fast sandwiches here, actually no sandwiches here at all. read more

Drive thru speaker broken. Drive to the window. Workers inside wouldn't take my order. I could see them inside but they simply ignored me. Bizarre. read more

For a place that brands itself on being freaky fast... they certainly aren't and have missed the mark... their drive thru was so slow it gave me enough time to get hangry and write this review... been sitting here for 20 mins... how long does it take to slap a bunch of precut meats together... anyways your better off going to jersey mikes... don't go to Jimmy John's ever read more

Since discovering this place with the convenience of both ordering ahead and easy drive thru, I have become addicted. I usually get enuf food for 2 days so I am never without! I have found the staff to be friendly, helpful, patient and efficient. The sandwiches are packed with the freshest tasting ingredients and the French rolls are the best. My go-to until I am no longer able to chew! read more

The guy taking the order was possibly under the influence callin me by random names and watching the superbowl taking orders from the drive thu. He had no problem charging me the $5 for bacon, but was never added. No pepperchinis. Literally got meat, cheese and bread for $20. I'll be going back to my guy at the local sub shop as usual every week. The rainier location is dead anyway, so I doubt anything will come from this. read more

Ugh...I love Jimmy John's but the past few times at this place have been a huge let down. One time my husband got the wrong meat (he hates ham), another legit had barely any meat, one time tomatoes when asked for none, this last time I wanted no tomatoes or lettuce...i got hot peppers instead of tomato with like no oil hubby got his order with satisfaction. They were not wearing hair nets either. My husband noticed it first...their use to be an employee who rode a hoverboard while being cashier. Skip this place, I will in the future. I'm addition to my rant...what if I was allergic? I had no idea peppers were included in sandwich...I either have anaphylaxis or some sort sensitivity reaction. You were not busy...just sadly careless. I hate spicy food...which is why I am probably more upset than necessary. read more

That customer service is complete trash . Super rude the lady working the register 5/19/23 between 1:27-1:31pm yeah extremely rude. If i place the money in your hand I expect you to respectfully put it back in my hand not on the counter than just walk away saying absolutely nothing. & to think i wanted to order outside of my online order smh read more

Freaky fast delivery just as they promise. Ordered lunch online for 3 of us, and it was at the door within 15 minutes. The delivery guy was really nice, and sprinted back to his car and then hopped on the hood to get to the driver's side. Hilarious! And of course the sandwiches were amazing as usual. read more

Jimmy John's - #9 prior to being devoured. - Sandwiches Near Me - Renton, Washington

Visited from outta town . GREAT STORE . fast as it should be and as great as i wanted . was craving it and they made my sandwich perfect with my add one . i will totally stop back at this location read more

They really need to take away the "freaky fast" shirts these guys wear. This place is the slowest sandwich shop I've ever been to. This place really hurts the brand. I'm writing this review waiting for two sandwiches. They get confused, they don't understand, etc. I think it's a management or leadership issue. read more

Decent service and sometimes can be slow, but about 90% of the time the sandwich is on point!

SERVICE, SERVICE, SERVICE. A+ for Jessica and crew. After another JJ failed me for an order that had been placed the night before, she and her crew stepped up and made 22 box order in 30 minutes. Good Job. read more

I was excited for this to be a regular lunch spot but on my 2nd order, I added Jimmy Peppers, thinking bell peppers because nowhere on their website does it say they are spicy peppers or even mention what kind they are so customers can look them up (they are Cherry Peppers btw). I called and talked to the manager, he offered a replacement sent out now or a credit under my phone number. My lunch was just about up so I opted for the credit. I called today to redeem it and they try to blow me off, finally the manager gets on and says she's a temp manager and doesn't see any notes about a free sandwich, though she can see and confirm my last order delivered to my work. They could have had a regular, but since they don't know how to take care of customers I won't be back to this location. read more

Great place to stop for an awesome sub! Always fast and very consistent at this location. All of the employees are super friendly!

I got the #5 Slim. It was $5.50 after tax. It was just a Mediocre sandwich. I basically paid $5 for a slice of bread and some meat. I can make better at home. I would even prefer quiznos/subway over this place. Me and a few co-workers went through the drive thru and YES IT WAS VERY FAST SERVICE. I do appreciate that. And when our food did come to us, it was wrapped very nicely and it didn't look thrown together. We were in/out of the drive through in maybe about 5-7 mins TOPS. I wasn't counting but it was fast. This would be a great place to go if your in a rush on time and just need to inhale some food down. I did not know There was a Jimmy johns here until my co-workers told me. Its located right next to the Jack in the Box off Rainier where the Fred Meyers is at. The bread is good, but I would rather have the bread as a roll. The sandwich is really just oK. You dont even get to have many toppings on there. Its just meat and lettuce. At least quiznos/subway you can add tomatoes, jalapenos, olives, etc.. Here no. I honestly don't get what the big deal is about this place. I will not be coming back to this place, I would only come back here if it was in my line of sight. read more

This Jimmy John's is a joke. After a run in with their corporate office over a terrible driver, they sent us a $10 gift card. We figured we'd try to use it tonight. I ordered my son a BLT with added avocado (for an up charge) and cucumbers. I grabbed the beach club with added no mayo and added Dijon. We also got a pickle cut into quarters. $17 for the order, which seems way high but fine. Tipped the driver when they got here fast (the only reason why they deserve one star at all). Got inside and opened the sandwiches. My son's BLT was missing the avocado that we paid for and the cucumbers. My sandwich had none of the add ons and had loads of mayo. The pickle wasn't even cut right. Really?! I call the store and the manager seemed to not have a clue. He said they will send out the correct order. In the half hour that we wait, my kid is hungry and cranky so I just let him eat his sandwich. When they finally show up, I have them the sandwich back and was told that they couldn't give him the correct BLT since he'd eaten part of it. The driver had to call a manager to get that info. Strike two for that manager. So I ask if they plan on refunding the up charge on his sandwich and she had to call the manager back. At that point, I just got frustrated and said forget it. We won't be ordering from them again. Incompetence seems to be a part of the job description. Their food is definitely NOT worth the amazingly poor service. read more

Not gonna lie, I really hate the sub sandwich bread... if it weren't for the 7 grain or 9 grain or whatever the wheat bread option is, I wouldn't ever get Jimmy John's. The meats and cheeses and veggies are fine, totally decent and I think the third star might be entirely dedicated to the pickles. Mmmmm.... Pickles. I want to be clear, I am rating the food and the fast delivery, because if I were rating the organization as a whole I would be forced to give JJs one star since the owner is a big game hunting schmuck with no respect for nature. I eat animals, I eat fish: I understand that some of the things I eat should probably make me ashamed... lamb, veal, skate... But seriously dude... stop fking shooting lions and elephants. Anyways... Jimmy John's sandwiches are pretty decent and the staff of this location should not feel targeted by my comments - they are doing a good job. #preachy, #hypocritical read more

I have ordered from them many many times in the last months! Service is always very quick!! I hope everyone knows that they can order in the morning for an advance delivery- make life so much easier! We also have large (16+) orders from them and they try very hard to get it right...One time he forgot my chips and then magically my chips appeared within a few minutes- I will say as a warning that the bike delivery guy needs to be careful and not get my sandwich squished and wet... read more

I work literally down the street from this jimmy johns and I do not like to post bad reviews but unfortunately I have too. I called for a delivery order that took an hour to get. I only had 2 sandwiches. AND on top of that in the middle of eating my not-so-freaky-fast delivered sandwich. I found a hair on the bread... just go to subway read more

Jimmy John's - a sandwich wrapped in paper - Sandwiches Near Me - Renton, Washington

Really friendly employees and quick sandwiches. I see a lot of complaints on here for sandwiches being slowly made and I haven't had any problems so far; probably since I don't order around lunchtime. They also have a nice variety of music in the store that really spices the place up. I'll definitely be back! read more

The staff was very disrespectful and the general manager that was present was extremely discriminatory against my black trans friend. They refused them service and then threatened to call the cops on them if they didn't leave immediately. I thought the manager was going to refuse me service as well when they showed they weren't going to try and accommodate my friend or I for some of the hardships my friend was dealing with. One star, would not recommend going to ever again as they don't need my business anymore. read more

This was my first time trying Jimmy John's and I was so disappointed. The service was awful, not organized at all. There was a 30 minute wait just to get a sandwich made, then they didn't get the order correct at all. The music was blaring so loud you couldn't hear anything, probably why the order was wrong, they couldn't hear what I was saying. Not sure if the other stores are as bad, but I would not recommend this particular one at all. read more

I made the mistake of going back here. Got my order wrong in the drive through again!

Freaky Fast? Try painfully slow Guy at the counter very friendly, but the girls making the sandwiches were usually slow by any standards and unfriendly. Avoid this one if you are looking for the service you expect to find at most Jimmy Johns. read more

Great food but this is the slowest jimmy johns in the world. Been at the drive through speaker fir atleast 5 minutes now... no one is taking my order even though theres only one car ahead of us. This place really does not live up to the "crazy fast" matra read more

I'd like to rate this JJ's location with 2 stars due to the fact that they do have a drive thru and that they made my sandwich in a timely manner. Never going to this location, I decided to grab something quick before my work shift. I've never been to a JJ's with a drive thru, so I tried it. The gentleman working the drive thru wasn't pleasant. I placed my order just fine and drove up to the window. When I got to the window, there was no "Hello/ How are you?" He didn't even repeat the total of my meal which was their #12 Beach club with a diet coke and jalapeno chips. He just took my card, swiped it, handed it back. He then just handed me my drink and straw and then I waited another minute for my sandwich. By the way, the sandwich was made nicely with evenly spreads of mayo and avocado, just the right amount of lettuce, tomatoes, and cucumbers. While waiting for my sandwich, I noticed three or four other employees there. No one had a darn smile on their faces. Guys, I know it's not the ideal job, or it's just something part time, or it IS your career to help manage this business, but you cannot be unpleasant and depressing to your consumers. Treat them the way you'd like to be treated by being more inviting and customer friendly. It's hard to see that this JJ's location is usually dead while the Chipotle next door has customers going in and out. It really reflects your service. read more

Worst service ever. Always waits at least 7min for A sandwich. We put in an online order and 15 minutes later they finally got started on it. These guys are dead dog slow. They always have excuses. Shits weak!! read more

God damn, what a good sandwich. The employees are all super friendly, and greet me whenever I walk in. I see all these other reviews complaining about delivery time, but I've never had an issue with that; probably because I don't order during their busiest times (12-2). If there was one bad thing I could say about this restaurant, it would be that my poop was a little weird the next day. Other than that, I would recommend this place to anyone! read more

This is my favorite location. The sandwiches are always made "Freaky Fast" and staff is always pleasant. Fast, efficient and cordial - what more could you ask for? Oh, and the delivery service is also fast... read more

The big girl with big gauges and a nose ring is very rude. She rushes and has attitude. Won't be back to this location again, because of her. read more