The doctors take over an hour to see you, despite having an appointment. How is it possible to be…read moreso behind? Maybe is the staff would talk about office matters it would help expedite things.

We've been coming to this Office since both our kids were infants and never had an issue but we…read morehave seen a gradual decline in service especially in wait times. We understand due to Covid we need to wait in our vehicles but TWO HOURS is to long especially with two sick kids. Aside waiting another 15-25 minutes to finally see the PA. Parents that bring there children to any night clinic are working parents and are already tired and frustrated from a long day of work. Don't see why the Doctor that owns this clinic doesn't hire but she is loosing our business and will be taking both our kids to many other clinics with quicker service. We don't recommend this clinic at least not at night. Our timeline: We checked in at 6:45pm and waited in our vehicle until we finally got called at 8:15pm because my wife walked inside and spoke to the receptionist and finally left the clinic at 8:50. To long of a wait !!!!

My 2yr old usually see Mrs. Ibarra or Dr. Rosenberg they explained everything well and make you…read morefeel understood. Front office is friendly and nice.

Extremely Disappointed and Concerned…read more I am deeply disappointed with the experience my family had at today's annual wellness visit for my three teenagers. As a family that values faith and integrity, what was meant to be a routine checkup became a deeply upsetting and intrusive encounter for all of us. First, we were surprised to find that the mandatory questionnaire asks our children very personal questions about depression, drug use, alcohol, and anxiety--without prior discussion or consent from me as their parent. And our insurance is charged for this as well. As a Christian family, we guide our children in these matters with care and discernment, and we felt that this was an overstep into our family's values and approach to raising our children. Second, the physician--whom we had never met before--began lecturing my teens about safe sex, machismo in this region, and "knowing their rights," without context or sensitivity to our family's beliefs. This lecture felt inappropriate and unnecessary, especially during a wellness visit. What followed was even more concerning. Without any warning, and with my two daughters still in the room, the doctor began checking my son's testicles. My son is a kind and respectful young man; he did not object, but afterward he told me he felt violated and embarrassed. There was no explanation, no privacy, and no sensitivity shown in that moment. As a parent, I was shocked and heartbroken to see my child put in such an uncomfortable position without consent or preparation. In addition, when we mentioned that my daughter was experiencing pain from shin splints, the doctor stated that "if she doesn't rest, she won't be able to walk in the future without experiencing pain," which caused her to burst into tears. Instead of offering support or encouragement, his delivery instilled fear and shame. To top it all off, the front desk attempted to charge me a copay for the mention of the shin splints--during what was clearly a wellness visit that we attend annually and have never had billing issues with before. I declined and left feeling completely stunned by the entire experience. We have never missed a wellness check, but after this visit, we will never return to this practice. I now have the painful task of helping restore my children's trust after this negative and emotionally harmful experience. This visit lacked compassion, professionalism, and cultural sensitivity. I hope this review encourages this office to reflect on how they treat families and patients--especially teens--during their most formative years.

I came in to have the doctor fill out a physical form for daycare and possible bug bite, for my…read moreson. I received rude treatment from the lady taking out my sons blood, she didn't even know what she was doing! She told me she might have to get another finger to prick in order to get more blood. Well maybe because all the blood went on her gloves and not in the test tube! Then it gets worse, I finally see the doctor. Then she wants to fail his hearing test because he does not say more than 20 words or point to multiple objects? He's only one years old! The worst part is that section wasn't even supposed to be filled out due to him being younger than 5. I'm switching back to my previous doctor, rude treatment and the staff is just as bad as the doctor.

Brought my 3 kids to get tested due to different symptoms. my son only tested positive for flu. My…read moredaughter negative but started off with a cough. Prescribed my son with tamiflu. When I asked if she think it be wise to start my daughter on tamiflu as well she rudely said no because cough wasn't a symptom. ?? To bring her back when she has fever and they'll retest her for Covid and flu. ?? Very rude doctor. Do not recommend.

Waited over an hour to get my children seen and they didn't even get seemed. They kept lying about…read morehow many people were ahead of us and prolong the wait. First time there and definitely the last. Never going back again!

From the owner: Jamie E. Bernal, MD has been providing general pediatric services in The Rio Grande Valley since…read more1998. At Bernal Pediatric Clinic, his private practice in McAllen, Texas, Dr. Bernal provides comprehensive health services for children starting in infancy and into young adulthood. Dr. Bernal is board certified by the American Board of Pediatrics and values his relationships with his patients and their families, prioritizing preventive health and safety resources. He tailors treatment plans to meet the individual needs of each patient and offers necessary vaccinations for disease prevention, including travel vaccines. At Bernal Pediatric Clinic, Dr. Bernal offers a variety of health care services, providing same-day visits and a Day and Night Clinic for after-hours emergencies and patient convenience. He uses the latest technology for diagnostics and preventive screenings, such as annual and sports physicals, to ensure optimal health and well-being for children and teens. Dr. Bernal and his caring staff create custom treatment plans for conditions like allergies, asthma, and ADHD and also provide prenatal counseling and newborn care services. Schedule a consultation with Dr. Bernal today by calling the office or scheduling an appointment online.

I arrived at 11:20 am, there were no patients waiting, and no one at the front desk, had to knock…read morefor someone to come and sign us in. We had to wait more than 40 minutes to be called in. After all, we are leaving the office at 1:12 pm. They simply DO NOT care about patients' time!!!!