Dr. goodell is fine. However, His office manager,Samantha, is the worst. I wish I had the time to…read moreexplain it. She is beyond rude and on a power trip. Don't be fooled by her initial friendliness when scheduling. That's just a trap to lure you in...

Don't make the same mistake I did. I was new to the area and had a crown come loose. I called this…read moredentist and for the most part they were friendly and inviting. I gave them my insurance information, I was presented with a quote, I approved the quote and then was charged "My estimated portion" which the insurance wouldn't cover. Fast forward to 2 months later when I get a bill for the whole amount. I look and find out that they are not an approved provider for my insurance. Stunned I called in and talked to the office manager. She was shocked and surprised that no one told me. I even went as far as booking future appointments with them because the estimate was correct for what I should have paid an in network dentist. At no time was I told that he was not in the network, I was left to assume that when they said they took my insurance, that they meant they "took my insurance" not that they would just bill for me. Sooo now I own 200.00 more than what I should and I regret ever going there. I asked if they would consider a discount for the lack of information, they said the charges are the charges. So lesson learned, never assume a doctor or dentist office takes your insurance, always call your carrier. Shame on the office staff who said they had never ever taken my insurance ever..not to tell me they didn't take it.

Very kind staff. Waited a while in between services but once they were with me very knowledgeable…read moreand quick to provide care.

I had a balance and they told me to have my insurance send me a check to send it back to them. I…read morehand delivered the check to the physical office I got services rendered at and they have said my money is still due three months later. There is a note in their system that verifies that they received the check and it has been pending for 1.5 months. I have called many times and been told it was escalated with no resolution. Today I received a text saying money I paid them already was sent to collections. I also called the office and was disconnected "on accident" after expressing frustration with money being sent to collections that my insurance has already paid. DO NOT GO HERE.

Fantastic dentist and staff. Dentist truly cares about his patients and does an excellent job!read more

Horrible horrible receptionist. Could not get her to answer a simple question. If the front of the…read moreoffice is so bad what's the rest like? Yikes

I had an appointment on the 3rd but my insurance didnt start till the 1 st of the month . They…read morecalled a week before my appointment and told me it was not valid and had to cancel it . I tried to tell the person it didnt get activated for a few days and recheck it then . The lady was rude and beligerent with me because i had medicade and they told me i could mot be seen . We had a few cross words after that . I couldnt believ how rude they were from the start . Totaly insensitive to their customers and their pain .

If you can tolerate pain and little to no sleep for 48 hours plus be ignored by this doctor and…read moretheir office staff for more than 48 hours...go for it! Yes i called them the next morning and got no relief just some rude remarks from staff and ignored by the doctor. I even called them back a few hours later only to get same response. Do not drive tired, it is the equivalent of drunk driving and that was all they asked of me during the last phone call. Doctor called 53 hours later, what a joke! It was too little too late. Typical of a narcissist who won't study the X-ray before pulling, brutal practice!

I love everyone there. Dr. Petersburg, Amy, Jesse are just amazing professionals. I've been…read morecoming here for almost 20 years and I always felt safe and in good hands. Never disappointed

This was my post on their FB December 19th. I am pretty sure I posted a yelp review but don't see…read moreit so this is from their FB review: had been going to this dentist's office for almost a decade. I had 4 crowns put on my front teeth 6 years ago and had been experiencing bleeding between the two front teeth for years. Also at that time I noticed the bottom two front teeth getting a "yellowish" look at the bottom. I was told "oh that's your root...is it bothering you?" I would say no and they would say "oh well if it starts hurting let us know". Last september I went for my cleaning and they did the panoramic extra. Not once in the LAST 5 YEARS had they taken xrays of my front upper or lower teeth. Long story I won't drag out but he sent me to the periodontist who told me both my upper front teeth were having root resorption - a rare problem but from me previously having knocked them out years ago. But she was ABSOLUTELY STUNNED that he had not referred me for my bottom teeth and that I was in jeopardy of losing several of them as well. She actually said it TWICE. I am now facing having both top front teeth removed and replaced with implants, orthodontics to hopefully push my lower teeth down so the periodontist can perform a frenectomy ( which was causing my roots to show) and a gum graft. When confronted as to how he missed this all he could say was "I don't see your xrays on your front teeth". "I am not sure" .I am now facing HUGE bills to have all this work done For years I asked about my exposed roots and was told "oh do they hurt? if not let us know if they do". Run - don't walk from here! I wish there was a negative stars button!! This was their reply: Brighton Family Dentistry PLLC Hello Joann, we would like to extend to you our most sincere apologies regarding your recent experience with us. We've been providing Brighton residents with quality care for over 40 years, and we want to keep going for many more. It is our goal to help every patient feel welcome, safe, and cared for, and that is something we take very seriously. We would love to speak to you personally to discuss your concerns. Please feel free to reach out to our office manager at 810-227-4224. I just got around to calling them as I was dealing with all kinds of other stuff and here is my post from last week: Just a follow up. I did reach out to you today to ask for all my records to be sent over to my new dentist as I now start to work on having my second front tooth extracted for an implant. I asked you how there was not any x-rays that had been taken of my front teeth upper or lower for 5 years and your answer was the same as Dr. Petersburg. "I don't know how that happened." I just spent the last 18 months in braces to push my front bottom teeth back into my gums and endured an incredibly painful gum graft in March to save them. At the same time pulling my front tooth down so it could be pulled out before it fell out and I would have had no bone left to put an implant into. The time, expense and pain I shared with you was answered with "I am not sure how that happened". I guess maybe you did not realize it was me as you stated above that you would love to personally discuss my concerns. Negative stars are not enough for your review.

Great place with honest dentists. Harland Smilemakers new dentist tried to tell me I had a cavity…read moreand then rush me into getting it fixed right then. I didn't trust that at all, then went to Charlick and they were honest enough to tell me that in fact there was no cavity there at all. I will be going there from now on.

The doctors seem knowledgeable and the office is clean but 2 awful experiences with their billing…read moredepartment will assure that we never go back. Their services are priced significantly higher than other offices in the area and trying to get information about the cost up front is impossible. If you have limited or no insurance beware.