Rude associate Named John, he laughed at me when I asked for maintenance records. Unrealread more

This location is engaging in predatory upselling to vulnerable individuals. My daughter brought…read moreher car in after 2000 kilometers service. The manager, a Mr. Harsh Singh insisted that not only did she need an oil change, he upsold her on a "fuel system flush," which consisted of them dumping a bottle of fuel conditioner in her tank and charging her 79 dollars for an item that I can purchase at my local auto supply store for no more than 10-20 dollars. This fine gentleman told her that the 79 dollars was half price. This vehicle has 34000 kilometers on the clock. Avoid this location and probably the company at all costs. They also refused to give my daughter a detailed invoice in an attempt to cover up their dishonest business practices.

Great customer service, fast efficient service, fare pricing, from brakes, oil change, tire repair…read moreand changes.

From the owner: Call today for an estimate 778-721-8873. Our State Of The Art Facility Can Maintain Your Vehicle…read moreFrom Top To Bottom. Our Specialized Technicians Can Repair Any Breakdown And Get You Back On The Road. Top Quality Tire Brands And Auto Parts To Meet Any Budget. Stop By And Visit Our Team. Reach For The Best.

Great service from Jadon and Jason! They were incredibly helpful and took the time to assist my…read moredaughter with her flat tire. Really appreciate their kindness and professionalism--great service as always!

A-List. This business is built and run different. The most professional oil change service I have…read moreever experienced. First, they will scan the bar code on your door panel that will bring up a surprising amount of information about your vehicle and service records. They will check fluids, belts, battery (they actually use a tester), filters, headlights, turn signals and tires. As well as look for leaks in the engine compartment and underneath. They still offer a "speedy" car wash, which is the lowest option of car wash, with the oil and filter change. Absolutely best service from beginning to end. Very surprising and appreciated. Downside - They do not carry synthetic blends so expect $135 without any discounts/coupons. Of note, if you just want a car wash, the machine only takes exact amounts (bills, coins) or you can use a credit card. Prices range from $11 to $17. It's a good car wash. If you don't have time to change your oil at home, this is the place I recommend. This is a different oil change business. You'll know what I mean when you get there.

I was there about 10:30 this morning and all bays were empty. I went into bay one. The only thing…read moreI noticed was they changed the oil. Said everything was checked. I said how about the transmission fluid tray sample (like they always show me) and guy said there are four bolts and it is a waste of time and don't do that anymore. I had to ask for all lights to be checked, did it finally. Tire pressure not checked and wiper blades not checked (although says it was). The two guys who served me were rude. One guy who worked at the till would talk to me with his back towards me. I have been coming to this location for approx. 10 years and this is the first time I have been extremely disappointed.

If I am in the Okangan and need an oil change, this is a great place for service and price…read more Efficient, friendly and helpful. Always reasonable and will do most work within 10-15 minutes. You also can get a radiator flush here.

I have been a customer of yours since 1/23/2010 Inv. # 5051027. As a retired mechanic and service…read morestn. owner I even considered going to work for you. All my services have been great until 07/27/2021 when I had new lic. plates because mine were stole. We sat inside for almost 1 hr. because you computer Would not accept my new plates. Then today I got in line and was told it would be about 3/4 to 1hr. wait. I said I would come back later. I came back and got in line behind a truck. The Employee then and came and told me I had to change lanes as the other car was there before me. Then I was informed it would be another 1/2hr . At that point I had had enough and left. This is the WORST SERVICE I have ever had. Garry Rastall

SEVEN DAZZLES IN DISTRESS! Took my parents car on a girls…read moretrip and the car dash board kept yelling at us. Pulled over at Pro oil change and panicking asked for help. The kind gentleman took a look under the hood and under the car. Added oil, topped off the windshield washer fluid and checked out coolant. The staff was just so helpful and friendly. Didn't laugh at any of my "girly" questions. We have so much more peace of mind driving now on our long road trip. Thank you guys so so so much! Truly appreciate all your help!

NEVER AGAIN!!!! Have been going to Pro oil change for quite…read morea few oil changes now and the upsell is always strong, but this last change was a bad experience. I was asked if I had any coupons and told them I would be using my Groupon today. Within minutes the fellow came over to me with the dipstick in his hand and said my car was out of oil. (I know for a fact that it was not) He then said they were going to do a engine flush to fix the "Gunk and Sludge" that was making the engine use oil. I refused and he tried to get me to buy some Lucas treatment. I refused it and said I would check with my mechanic friend. He replied with...Whats he gonna do? Anyway he asks me if I want anything else checked,I said I just want the oil change. I am treated very unfriendly and he comes and shows me the dipstick and says full now but still dirty!! Upon checkout he was very unfriendly not offering me any coupon for the next service like he did to the customer ahead of me. I looked at my invoice and it stated that the washer fluid was topped up,but it was still dry. I called them to complain and they said they would get back to me ...still havent heard a word.. STAY AWAY!!! unless you want to pay through the nose

Charles & his entire team @ Tops Auto Repair are AWESOME! I don't trust many mechanics anymore, but…read moreI feel like TOPS knows their stuff and are trustworthy. The staff is always friendly, prices are completely reasonable, and service was good. A friend that has known them for over 30 years recommended them and I can't say enough good things about my recent experience. They are honest and very knowledgeable. They took the time to thoroughly explain what was wrong and what needed to be done. My car is a 2005 Subaru Outback and feels like a new car again. It's a great feeling having peace of mind that everything was done to perfection and the cost was still reasonable, considering they even went above and beyond. I highly recommend Tops if you want the best qualified mechanics. One thing for sure - I will never go back to Canadian Tire again! I've tried many, but Tops is the best.

Charles, Nancy and the team are the best! I have always taken my vehicle to Tops Auto since moving…read moreto Kelowna in 2014. It is a family owned business and you feel like you are part of the family. They are friendly, fast and affordable. Charles is great at explaining the work that was done in clear terms and why. I have learned so much about automotive from Charles! Nancy keeps the shop running at the front and she is such a wonderful person to chat with too. They only hire the best so you know your vehicle is well cared there. I wouldn't take my vehicle anywhere else. 2021-10-04/lc

Requested an oil change in Penticton today,Feb.7, 2026 & the employee…read morewas very courteous, jovial and quick with our oil change. He went above & beyond ! This worker should be given a raise for making the business stand out, Exceptional service! Brahim Penticton thank you!

Thank you kindly to The Great Canadian Oil Change and the best mechanic Joe in West Kelowna, the…read moreservice was awesome. My husband usually has the duty of car maintenance but I thought I'd help out. My experience was phenomenal. Joe did everything to a tee. He's professional and kind. He even taught me how to use the Car Wash. I'm not going anywhere else but here. I'm a customer for life!

Been going here for years... Awesome owner and staff. Will always go here never had an issue.read more

This oil shop ALMOST ruined my vehicle. I came in around…read moreJune last year because I realized I had been driving a lot since my last oil change. They did their thing and then told me my air filter cabin was cracked, insisted I should buy an air filter through them. I told the guy there's no point changing the filter until I get the cabin itself fixed. Well the next day my car starts leaking oil everywhere and they call me 3 times insisting I come back for the filter I never wanted. I ended up taking it to Kal tire and paying for another oil change, they tell me the pan plug was left half screwed on and it was leaking everywhere because it wasn't tightened properly. DO NOT TAKE YOUR CAR TO THESE PEOPLE