Awesome service. Thank you. They get the job done quickly and professionally. Oil change here is the way to go.

Rep, came with my bill and I had to TELL HIM THEY DIDN'T CHWCK THE AIR IN MY TIRES!! That is very important to do and is part of the process. I even told him before they started that I was moving here and looking for a oil change shop, you would think they would have treated me better read more

oil change was ok but other things listed on the invoice were not completed. Fluids were not topped and windshield was not cleaned. Then I was told the air compressor was broken so my tires could not be checked, even though the receipt shows all tires were checked. And it was way over priced. read more

Oil Change! Overfilled the motor with oil by at least a quart. On the checklist there was nothing else completed! Very poor performance and won't be going back. Not worth the 88.94 experience. I'll drive out of my way from now on to get something simple as an oil change. read more

Always been a no thrill place to get your oil changed. Just got suprised with it is now $100 to get the oil changed in my truck. Will not be coming back at that price. read more

I am always treated like a VIP every time I get our vehicles serviced. Kendal makes sure everyone is satisfied. Will always come here ! Rating is a #10 read more

Sue was efficient and courteous. She explained all the service levels very well and easy to understand.

I came to jiffy lube for an oil change. On the island, every business is short staffed, including this on. Although I had to wait, the manager was accommodating and attentive. The general manager, Josh, went out of his way offering to allow us to wait in the office or have a bottle of water. The service was great. The attitudes were great. Although, being short staffed, it was relatively seamless. It made the wait worthwhile. Thank you for caring so much!! read more

Jiffy Lube - Nusy with tourists. - Auto Repair Near Me - Hilton Head Island, South Carolina

I was at this Jiffy Lube on Monday. The wait was a bit long and frustrating until I realized that there were only two people working and one of whom just started. I understand the perils of the labor shortage and patiently waited in my truck. Once it was my turn for my truck to be serviced I was out in no time. The staff was efficient, professional and truly pleasant. I will go back. read more

I WAS IN MY CAR FOR AN HOUR AND 20 MINUTES!!! Save your money and go to all pro tires. This jiffy lube has a super unorganized system of operations. In a "in-car" oil change, it's all about efficiency. I watched both employees take breaks and do things such as fill their oil cans and even take information down at a very slow rate. I was in my car for AN HOUR AND 20 minutes. THERE WERE TWO PEOPLE IN FRONT OF ME. Just baffled by the laziness. read more

Went for an oil change today and was told I was 1500 miles to soon since the car uses synthetic even though by months some say it should be changed. Put air in my tires and filled my washer fluid. No charge. Will be back in 1500 miles. read more

Specifically asked if they'd topped of the washer fluid as it was bone dry. Was told yes, it was a standard part of the service including checking all fluid levels. Drove away and my lower fluid light came on. Going on a road trip across the country and am pretty sure they didn't actually check any of the fluids. Will be taking it elsewhere to ensure everything is in good shape before leaving, as this location obviously isn't trustworthy. Also didn't bother to reset the oil light. read more

It isn't a really good value, but you pay the extra for the convenience, which was great.... In and out in 30min. The 2 guys there did a good job, were friendly and as professional as I could have expected... and double checked everything... no complaints. Followed it up with a good car wash across the street - Tidal something.... read more

Due to a minor misstep my "check engine" light came on shortly after my oil change. I didn't realize that the warning was due to my oil change but the diagnostics revealed the air filter hose was not correctly connected. The Jiffy Lube responded to my concern in less than an hour and reimbursed me 100% for the cost of the diagnostics which was $135. A special shout out to Rashad, my contact at the HHI store. He was on this all the way the finish line. read more

While on vacation in Hilton Head, SC I noticed the check engine and oil light came on. Stopped at the Jiffy Lube we located. WS helped by Josh. He checked out everything. & got us on the road in less than 10 minutes. Can't thank him enough for helping me out! read more

Went there for the first time and I was very impressed. There was no wait. The price was reasonable and the employees were pleasant and quick. I was done in 15 minutes. I will go there from now on. read more

Interesting this place gets either 1's or basically 5's. Stands to reason when the product is very simple (an oil change) and it should take just a few minutes, and you should be treated with politeness and courtesy. Well, we certainly were. Ask for Carl. A very nice guy, and took us in and got us completed in just minutes. Yes, they were not busy at all (7/5/2019) so it stands to reason we should have been in/out, and were were. Told us about the various oils and times/distances, changed out the air filter, gave us a little discount, and had us on our way. Thanks Carl! I am a fan!!!! read more

Extremely Fast and Helpful Staff. helped diagnose a problem i had with my car as well as doing a great fast job. they also allow top offs for free if you are low. would recommend this location to anyone if you're looking for a quick oil change without having to make an appt. you just drive right up and pull in and 15 mins later they're done. read more

Always extremely professional and fast. I really like the new way of staying in the car and not having to wait. I am an Uber driver and JL gives me a little discount each time too! I appreciate the professionalism and speed that comes with each change! read more

I really appreciate the work and integrity from the staff at this location during my most recent visit. I visited a different national chain for another Express service brand, they claimed I had a leaking oil filter cap, refused to do any form of service continuing forward, and blamed it on my last service at this location. I brought it in the following day to this location and they were very thorough in checking everything out and clarifying that there was no way any of their previous work would have done this. They also uncovered that the other company left my oil cap off, which got oil everywhere, and that they were probably the ones that broke the oil filter cap since the break looked fresh and sharp. ‍ I'm very appreciative that Jonathan H. was meticulous in the vehicle inspection, explaining to me what they found each step of the way, and making sure I understood what they were explaining. Him and his team members, Cameron F. and Sean W. had integrity in their work and made sure my vehicle was correct and safe before I got on the road again. Proud to continue to do business with this Jiffy Lube location and to recommend them! read more

Josh the manager was very helpful and knowledgeable. I was in and out very quickly. I'll be coming back for my next oil change!

Twice there in 7 days and frustrating experience both times. If the service level at check-in is reflected in workmanship then I will pay more elsewhere. read more

These guys always give me great service! They are all very friendly and respectful. They do their best to make sure your car is maintained before you leave. Nothing is a surprise, before they perform any service they let you know how much it will be and what benefits you will receive. I never get my oil changed anywhere else. Super quick, super fast, super easy, super friendly! Thank you Misael and Jonathan for superb service once again! read more

First off, the scumbags tightened the drain plug so tight that I need an IMPACT DRIVER to remove it. Secondly, the filter was on so tight that nearly had to destroy it to remove it. They had to have violated the cardinal rule to NEVER use a wrench to tighten a filter. Third, I brought a filter of my own to use and they DIDN'T USE IT! They didn't return it, either, so that means they STOLE IT! I had a FRAM TG3600. They used some crappy NAPA filter, instead. On top of all that, it cost me well over $100 to have the "work" done.... Not only will I never use Jiffy Lube again, I am probably going to sue them for theft and malicious behaviour. Just a load of liars and incompetents. I'm going to have my normal mechanic give it a thorough going-over to see if their actions caused any other damage. May whatever god they worship have more mercy on them than I will show them in court. People like this are why I have "trust issues"...I guess when you keep getting stabbed in the back, you're always looking over your shoulder.... read more

Had used the location for 2+ years! Experience has always been very good. Today was different, less than perfect experience but called customer service. Call returned within the hour and the regional manager was very professional and responsive. We all have issues from time to time be really appreciate the response and follow through. read more

If this is how Jiffy Lube now operates, I'll never go back. No upfront pricing and no menu board of pricing in lounge area. $72 out the door for a Jeep Wrangler using lowest priced blend, which included a $15 discount. Heck, I had my Lexus LS460 serviced at a Lexus dealer cheaper, and they gave me a loaner car and washed my Lexus after service. They don't top off a single fluid level without an add-on charge. Pricing isn't even given to you until they've pulled car into garage area and pulled air filter out. You can refuse service when they finally get around to giving you pricing, but they've really put you into a corner making it difficult to do that. Not one single part of a simple service was pleasureable...even their free coffee tasted like they pulled the water out of the toilet. read more

I brought my daughters 2018 Audi for an oil change.  This was the beginning of many hours of trouble and work.  For about two weeks my driveway was covered in oil. Went back and they claimed it was OK and they forgot to clean out the oil pan???. Replaced more oil in the car, and the computer showed 100% oil fill.   Oil kept leaking.  Finally took it to Audi. The seal and filter were not put on properly.  Fortunately, I had Audi Care.  Unfortunately, it cost me $160 to have all the oil cleaned off the engine and get the mess fixed.  If you have a basic American car, take you chances. Otherwise, avoid these guys and go to the professionals.  End of the day, i spent almost $300 for a simple oil change and repairs.  WILL NEVER GO TO JIFFY LUBE AGAIN!.  By the way, I never asked them for a dime back.  It's not worth the time and effort.  Lesson learned! read more

I can't do ZERO STARS, but I would If I could ! ! ! DO NOT GO HERE ! ! ! I had the oil changed on my Chevy Equinox on 12/27/18. 3 weeks later the vehicle stopped running due to a sensor needing to be replaced. The sensor has something to do with oil &/or oxygen. I since found out that the oil level was only half full AND it was jet black. The vehicle is in the same spot in our driveway and there is no evidence of any oil leaking out. So, in 3 WEEKS, the oil (that was supposedly changed) is half full and jet black. I don't think so. THEY LIE ! ! ! read more

I would give this a MINUS O if I could!! Customer service is awful!! Car sat there for a simple oil change for over an hour!!! No communication as to what was goi g on and then an "oh well" attitude!!! What business owner allows this??? DO NOT use them!! read more

Terrible experience. Very expensive and fluids not all checked . Returned to get coolant left low(reserve empty), and after driving all the way back they nearly put wrong coolant in and had no idea before I pointed it out. No apology just said maybe that's why it was not done? Stay away!! read more

We were vacationing when my car started to smoke. I literally know nothing about cars, but brought it to them because all the garages on the island were already closed (it was about 6pm). They topped off my oil (I just had the oil changed at a Jiffy Lube in VA) and then took a look. Found out it was a huge oil leak. The technician took a video and showed me and even recommended a garage to take it to. It was super helpful and they were kind to take this auto-ignorant Momma in! Thank you! read more

Very fast, courteous service. No unnecessary repair suggestions. Price provided in advance. Facility in need of facelift and proper ventilation. Odors and fumes too pungent. Experience will be enhanced significantly with non-tattered chairs and fresh air. read more

I usually use this location and the usual head guy does a great job, but today is ridiculous, today is a different shift of people.. They have three people working, two are just walking around and one is actually working. Cars are in the bay for 40 minutes For an oil change. The head guy today is not very professional at all. I probably will not come back. So unsatisfied. read more

Excellent excellent service! We were here from out of town- and quickly stopped in for an oil change. Carl provided excellent service and was very helpful. We were in and out in 30 minutes. Definitely recommend. read more

Terrible location. Went in for oil change and they refused to give me military discount even though other locations will. They apparently don't appreciate those in the armed services so don't support this business. read more

Five stars Plus! I brought my car for oil change, and the technician, Steve, told me that my former oil change (done with Valvoline) only put a 3,000 service change notice. Steve told me that he'd do it if I wanted, but it was unnecessary in his opinion. In addition, he checked all my fluids and air pressure for free. It's a nice feeling to know that Jiffy Lube hires great people! I travel annually from New England, and it's comforting to know that this place has my back. read more

Tyrone, who served us, was terrific! I appreciated the lack of the hard sell you often get a Jiffy Lube to buy extra things of limited importance, the visit was pleasant, and they were done in a jiffy! Who could ask for more? read more

Went in for a simple oil change. Driving out had dash lights on and car was sputtering went back to speak with tech and they told me after a scan that my car had a number of issues not related to the oil change and that it was sputtering when then drove it in which it was not. I immediately drove to my mechanic who told me the issue was due to them starting the car with the oil cap off getting air in. So what i thought would be just a cheap oil change turned into an expensive day of unnecessary auto repair that could have been prevented. read more

I don't even know where to begin with this horrible place!!!! Everything from the ill performed service provided down to apparently all levels of their managements complete inability to have any form of reasonable customer service. After a long drive down from Philadelphia, my husband brought our 1999 Lincoln Navigator in to have the oil changed and all the fluids topped off. Now we had experienced zero problems before rolling in here and was simply being proactive in our maintenance and upkeep before driving back. They preformed the service and provided us with a receipt saying everything had been done, checked and all fluids were marked as full. We were first in line for the day when they opened, we paid our $100.25 and left happy customers. This happy and delightful feeling was completely short-lived as we got approx 1-2 miles away and the check engine light came on and the temperature gauge started rising and rising fast. Now as I stated before we had zero problems before rolling in here and obviously would assume that this problems was simply coincidence with the fact that we had just left jiffy lube, because they had said everything was fine and all fluids full. Deductive reasoning would make any rational person think, shoot let me find a service station and that maybe the thermostat or something like that had stopped working. We pulled into the closest station we could find, Station One, just down the street and dropped the truck off. They checked the computer codes and analyzed the sensor outputs to determine the issue at hand. Imagine our complete surprise when the culprit turned out to be that there was now ZERO coolant in the system at all. They had to add 3 gallons of water and then proceeded to pressure test the system which of course showed that we had zero leaks. For this now second service to remedy their improper service I got the pleasure of paying another $69.15 for something that should have never happened. After finding out this news I returned to Jiffy lube and spoke with the assistant general manager Steve. Now I will absolutely admit to being pretty ticked off at this point and Steve did do a good job of trying to diffuse the situation and deflect responsibility away from them as best he could. I told him that I wanted to speak with the manager, who was not there so he took my number on 8/12/20016 and said he would have Tonya call me the next day. This never happened, she never called that next day, the day after, or the day after or the day after and so on. I called a few times to talk to her but was never able to actually make contact until 8/17/2016 when I finally called and she was there. I have never heard of such vocal runaround and complete no acceptance of any wrong doing what so ever. They said that despite my receipt saying that the radiator overflow saying it was checked and full that they don't actually open the system and that they do a "visual" inspection and that it "must have looked" full to the technician. Which as we no know was absolutely wrong. At that point I wasn't even requesting a full refund and was only requesting the $69.15 I had to spend somewhere else to correct the problem I felt they had caused. After listening to what this manager had to say I got even more irritated with the complete lack of professionalism and inability to stand behind the services they had charged me for. She said she would speak with the district manager Tony Gibbons and that they would call me back later that day, the next day at the latest. Surprise, surprise!! No return phone call again from either of them because apparently their idea of great customer service and how to handle upset customers is to simply ignore them. So today on 8/25/2016 almost a week later I call again to see if I can talk to her and the first fella, the assistant manager Steve answers the phone. I ask to leave my number and have her return my call. He answered that with the following information, that Tonya had spoken with the District manager Tony, that he had called down to the Station I went to and they told him that my overflow container walls were dirty and that you couldn't see if it was full or not. Steve said that because the radiator is a closed system that they don't open it and actually look to see if it is full or not. He also said that because my vehicle had close to 200,000 miles there has to be some sort of dirt ring around the overflow vessel that made it look full and that they would not be reimbursing me for anything because they admit ZERO wrong doing. I will be taking this up with their corporate headquarters as well as the better business bureau and anyone else that will listen because this is not the way a professional business that cares for their customers and provides quality services is suppose to act. So very very disappointed !!! I highly recommend you find ANYONE else to take your car too because these place is a complete joke!!!! read more

Not pleased with the jive talking quick talk "manager" who has the loudest pocket radio... Be aware there are no posted prices, not sure if I was given the right price at $30 for oil change...but they start draining the oil from your car before understanding the cost. So I left to find the stations that charge $20 for an oil change with posted prices. Never again. read more