I don't like giving bad reviews, but I will always give an honest review.
TIP: Check-in on Yelp in order to get 20% off any service.
Just got back to the office from my first visit to JG Skin. Feeling a little, irritated/disappointed in my experience. Let me tell you why.
I arrived on time to suite 112 for my 1:15p appointment, but saw the sign on the door was for some other company. Nice girl at the front desk said the massage place was in suite 105, as they recently switched, so their business goes to 105 & vice versa all the time. (Weird since I just made the appointment earlier this week & was told suite 112) Ok, no problem. When I walked into suite 105, I was greeted by the lovely typical aromas of a massage parlor. Receptionist desk was empty, but there was signage to please be quiet due to sessions in progress & therapist would be out shortly. Saw on the counter there was a form to complete, so I began filling it out assuming I would be greeted by a person soon. Checked out the spot while I waited (see posted pics) then decided to call Johnna at 1:30p when I had yet to be helped. She answered, saying she had some sort of iPhone download/backup issue that caused her calendar to get messed up, but that she had just parked & would be right in. Ok, I thought. Explanation could've been given when you arrived. All I needed was that last part.
Upon her arrival, she was somewhat pleasant & inviting by saying hi but then inquired if I had filled out the form. No sorry, no how are you doing. As I signed the form, she showed me to her room. I didn't get a good scope of it, but it seemed decent & clean enough, although I did notice a small stain on the pillow case she put down for me. She asked if she quoted me for the service, which I told her she said $40 but that I had purchased a Groupon after making the appointment. Right away, she had this demeanor of disappointment, mentioning "they take 1/2". I then told her I checked in & got the 20% deal, if she rather me do that. But since I got a better deal with Groupon, I told her I'd save the 20% for next time.
We proceeded with the appointment & as I removed my garment, I explained to her that this was only the 2nd time I've ever gotten a Brazilian, so I was a little scared. We continued on with small talk but when she pulled that first bit off, I naturally screamed my head off. I'm then told to keep it down because there was a massage client in the room next door. Seriously??!?! Maybe you should find a better location, cuz who doesn't yell/scream when getting a Brazilian? Ok, I pulled it together & did what I could to be quieter. Small talk continued.
She's been doing this for 3yrs, is in the early stages of pregnancy, & used to clean houses before getting recently divorced. She double checked that I wanted it all off, meaning the inner & outer labia. Yup, sure `nuff! But told her I still wanted the landing strip.
30min later, she wrapped it up & began talking about aftercare product. As she talked, I examined the job & noticed a few hairs still, specifically 1 fairly long one. Upon being called on it, she tells me that she didn't want to continue going over the same spot, as that could cause skin to come up. Oh! I don't want that to happen. But there must be something that can be done. Perhaps TWEEZING the stragglers would be a good idea, as that's what others have done!
As I got dressed, she asks how I'll be paying (cash or credit) & says it totals $67! "I'm sorry, what, $67?!?!" is what I said to her. She said it was for the product, to which I respond, "Is that really necessary?" She insists it is in order to avoid bumps & stuff, adding that it can be used on your face, further selling it with "& your husband can use it too." I think all it is was something similar to a face scrub & moisturizer. At least that's what it sounded like. & She didn't even give me the option to purchase, she just said it's necessary. Well, I guess so. But Johnna, I personally think a customer should have the OPTION to purchase. Perhaps if you had done that, I may have wanted to come back for your services. Granted, I probably still wouldn't have bought it, but maybe I would've the next time if I noticed/realized that you were correct & that I did in fact need it. But now, it's too late & I've already made up my mind that I won't be returning.
One last thing I forgot to mention: she did offer to trim my eyebrows, as they apparently were needing a little trim-up, so I took her up on it. That was nice of her, but as I look at myself in the mirror, I see she did an ok job. Only ok since I see a hair or 2 still a bit long & she didn't even wipe off the cut hairs from my face!
Summary: Johnna was nice & sweet enough, but I feel like her waxing-game needs to be stepped up a notch. IDK if it's prego-brain or what, but hopefully she'll get better organized with her business. Good luck! read more