Beware!! I bought my daughter a car, It was an import (VW)…read more I saw that they worked on them and decided to take it to them as the heater wasn't working. I took it in there, told them I wanted it safe for my daughter. It also had a small drip leak in one of the valve cover gaskets, so I asked them to replace this at the same time. I told them that I had already bled the system, so it wasn't air in the lines. They called me a few weeks later when they had the time to look at it, telling me that they did the valve cover gaskets, and bled the heating system but it still didn't have heat. I had already bled the system myself... The bill was 600+ dollars and all they did was what I already had done. I figured what the hell, Im going to get it out of there and take it to someone who knows what they are doing with Volkswagons. I went and picked it up with my daughter she was going to drive it, and I was going to drive my car back home, but the windshield was all frozen on the inside, so I decided to give her my car to drive and I scraped off the windshield and drove the VW. Its a good thing as the car caught fire just before I got it to my driveway. I jumped out of the car, and popped the hood to find the engine compartment in flames. I put it out and called them, they said they were sending a tow truck. The tow truck arrived and took the car away. As I didn't trust them at all now, I went over there and watched while they looked the car over. They immediately said it wasn't their fault, but "Don't worry, the owner spent a long time building a reputation for honest and fair treatment of customers" They basically said we would be looking after it. A very quick look on the internet told me that there is a very very common reason why the valve cover gaskets go on these cars, and that whenever they are done the root cause also has to be taken care of or another more serious failure will occur. This is what happened here. They replaced the gasket, but the problem was pressure from the PCV system, which was clogged causing the gasket to go, when they fixed it, and didn't even bother to check the engine pressure. When I drove it out of there, it blew a cam seal plug from the back of the engine, causing the engine oil to spew out the back of the engine all over the exhaust system causing the fire. I went to pick up the car today, they charged me for the second repair, and then told me that the other side cam seal plug was now leaking, but it "should be fine". I got my car home to find it smoking again. I am out almost 800 bucks, still have no heat, am being told its my fault, not theirs and I now have to take it to someone who knows that they are doing. Do not take your vehicle here, unless you want to put your family in harms way.

This place is a rip off .They look for anyway they can rip you off .Don't go here .And will not…read moretake responsibility for that damages that they caused

Ryan Senior from Hollis Ford is a consummate professional when it comes to assisting clients in…read morebuying the right vehicle for their needs. I purchased a 2014 Mustang convertible from Ryan two years ago and he kept in regular contact with me to ensure I was happy with my purchase. As I was trading in my 2014 Nissan Pathfinder and looking to downsize I considered a Nissan Murano and a Ford Escape. After doing my homework and Ryan getting me the information I needed I made the decision to purchase a 2016 Ford Edge Platinum. This car not only meets all my needs but exceeds in some areas. It is not hard to tell why Ryan has rose among the ranks and became the New Car Sales Manager recently ~ but Ryan still has great customer service in dealing with clients from site visits and helping to find a suitable vehicle to arranging financing right down to the delivery of the vehicle. I look forward to purchasing a 2017 Mustang convertible from this dealership and working with Ryan again. Of note, I did check out two other Ford dealerships in greater Halifax Dartmouth and neither dealership spent the time with me or listened to my requirements sufficiently to get me to buy from their dealerships. I did this both in 2014 and 2016 when I ultimately made the commute to Truro to make my purhcases. The one hour drive from Halifax for great service and continued care is certainly worth it.

I have never in all my life had to deal with such incompetent people. No one can answer you…read morestraight to your face and tell you exactly what is wrong with your vehicle. They seem to pass the buck off on the next person to avoid their customers. Back in October I was originally told my truck would need to be in the shop for an "issue" that was to take 3days MAX to fix. That was a lie because I was never fully advised of the extent of the "issues"that had to be addressed. Well.....it's now Jan 22, and even after a meeting with Mr Rick Hollis assuring me that my truck would be priority and be fixed.... My truck sits idle in their lot, not being worked on and yet no one can tell me when it will be repaired because they are still waiting for the engineers to tell the mechanics what to do. Seriously......it's a year old. I am making payments on a vehicle I can't drive and all I get is "I understand your frustration" NO NO you don't. I regret taking my truck here and after hearing all the negative feedback on this dealership.....I am surprised it's still operational.

Tony and staff were super helpful at getting us into the truck we needed for our company…read more This is my second time dealing with Truro Nissan and it's been a pleasure every time. First was a Nissan Pathfinder Platinum which was solid with no issues right up till the day I traded it in. Today was for a Nissan Frontier 4x-Pro truck which looks and works great with surprisingly good gas mileage for a truck! If you are looking for a straightforward experience in getting a new vehicle in the Colchester area, this is the place to go.

'08 Goldwing - owner supplied tires and balancing beads…read more Shop charged for "balancing" tires and for fixing a wire that they broke in the process. $243.30 total. Mechanic was glib about the wire repair and both the service counter person and the manager were useless when brought to their attention. Not impressed ... Third star is only because I was in a time crunch and they were prompt.

OMG, Frank is the best. MacKenzie's Towing was way to convenient. They (Frank) made a terrible…read moresituation actually better. From Debert to Shearwater, and bent over backwards to make it efficient and perfectly timed for us. You'd think a situation such as a shot rear wheel bearing would be horrible, and after driving so far from Sainte-Jean, Quebec and an hour from home, MacKenzie's Towing and their awesome technician, Frank, actually made the trip home enjoyable. Timings for pick-up was quick, and Frank was there for us. He made the last hour, even with our LR4 on the flatbed, so much better. The wife and I were exhausted, and Frank was personable, polite, and just about every great adjective I can think of. The trip started in Quebec at 7am, and here I am at home, for about 40 minutes or so, and writing the best review I can think of, as he, and his employer, deserves the proper recognition. Thank you Frank. And last but least, the price was way better than one we have had from a local one from just Sackville a while back. It was fair, and for having my rig back in my yard, a great deal for the cost.

Took my Ford F-350 diesel in to get an estimate on exhaust repairs. The lady behind the counter…read morewas, without a doubt, the rudest, most ignorant woman I've met in my life, and I'm a Federal Correctional Officer in a woman's prison so I've met a lot of rude, ignorant women. Don't take your vehicle there, you can stay home and be insulted by friends and family for free and not have to pay the $70 an hour service rate.

Brakes gave out late Friday night and drove into Hub. They were working late and agreed to see me…read moreearly Saturday morning. James arrived on time and assessed the problem instantly. Got parts right away and cleaned up much rust. Really impressed with professionalism. James explained every aspect of the repair and underbilled his time. He test drove the car and gave me the old parts. I strongly recommend this centre and would take all my business there if I lived in or near Truro. Being out of province, I did not expect this top notch service. Surprised and very appreciative. Many thanks to James and Martin. Lucky are the customers who can access this centre.

Service was outstanding. Friendly staff and management who want to work with you to make sure you…read moreare happy. Felt welcomed and not pressured when I was there. Best used car buying experience I have ever had. Gill was new but stepped up to make sure everything was done promptly and efficiently. Would not hesitate to shop there again!

Amazing service, and great prices. Always willing to help and I was able to have my vehicles…read moreservices with ease.

Lots of stock in store from sewer to electrical , and all the hard ware for suspension and brakesread more