We have shopped at Jewelry Gallery multiple times, and one of the main reasons we keep coming back is the personalized, hands-on service we receive. Buying jewelry online can be worrisome because you never really know exactly what you're getting. Large chain jewelers also have significant overhead and advertising costs, which often get passed on to customers. Recently, my partner needed a new chain for her necklace because the one she had was too weak. We visited Jewelry Gallery in Westfield, and the staff took the time to walk her through the available options. They ordered a chain for her and said they would contact us when it arrived. After some time had passed, we reached out to check on the order and spoke with the owner. He was extremely courteous and explained that an issue during the ordering process had caused the delay. More importantly, he genuinely wanted to make things right. When we returned to pick up the chain, he went above and beyond. He adjusted the length of the chain on the spot and was very apologetic about the delay. Then, to our surprise, he told us he was providing the chain at no charge because of the inconvenience. This level of customer service is rare today. Supporting a local business that works hard to compete with big-box stores is important to us, and experiences like this are exactly why we continue to shop at Jewelry Gallery. If you're looking for quality jewelry, repairs, or exceptional customer service, I highly recommend Jewelry Gallery. They truly stand behind their customers and treat people right. read more

Amazing, family-friendly customer service. They repaired my broken bracelet chain within minutes and were so helpful, even with a store full of customers. I appreciated the prompt and friendly customer service and definitely recommend the Jewelry Gallery in Westfield if you are in need of jewelry repair! read more

Jason, Sophie and the Manager (Lorie) have always taken great care of me. In addition when my son wanted an engagement ring for his wife I took him to the Jewelry Gallery and Lorie took fantastic care of him. If I have any needs involving Jewelry then I go to The Jewelry Gallery. read more

It is not often that you find a store where the employees are friendly and helpful, the worknanship is amazing and the repair price is reasonable. Jewelry Gallery is one of those rare and special stores. It was my first experience with them, but certainly not my last. I have a channel-set ring that I needed to have resized to a larger size. The first jeweler I took it to refused to touch it for fear of cracking the center diamond. I then took it to the store where it was purchased. The clerc said they would probably have to remake the entire ring, for thousands of dollars. Jewelry Gallery was able to resize the ring at a very reasonable price and it looks beautiful! read more

We've had great experiences with everyone who has assisted us at the Jewelry Galary in Westfield. We've bought jewelry and had jewelry repaired. Super happy and satisfied. You should check them out. read more

I had a small repair on a charm, which I thought needed a solder. Their wonderful staff reviewed it and fixed it on spot, immediately and at no charge. What a wonderful holiday spirit! I will be returning for any future needs and repairs. Thank you, Jewelry Gallery. read more

Went in to have a few links taken out of a watch. They got it done in 5 minutes and told me they weren't even going to charge me for it. Great people, great business. read more

The Jewelry Gallery in Westfield is my go to for jewelry repairs. A ring my mother designed, had a very thin band & I was afraid it would break. I took it into Jewelry Gallery & was greeted warmly. I presented my ring, was advised on the best course for resolution. I was very impressed by the swiftness in which it was repaired (less than 24 hours). Again, I was greeted warmly. When I saw the ring, I was elated! It's perfect. The cost was reasonable & I happily paid it. If you need anything jewelry related, Jewelry Gallery in Westfield IN should be your first stop. Truly a ten out of ten experience. read more

What an awesome local jeweler. Got quoted by two big stores for a clasp change for $75-$80. They cleaned my necklace and changed clasp for $10. Avoid big box stores and head here. Lori and Riley were wonderful. read more

Went to another jeweler to get a battery switched for my bfs watch, for it to only work for a few days. We came across Jewelry Gallery and was extremely impressed with the service. One of the ladies offered to switch out the battery at no cost. Her act of kindness went a long way after feeling the defeat of already spending money on a new battery that didn't work. We can't wait to be back for our future jewelry needs! read more

Terrible customer service. Was shopping for an anniversary ring and they couldn't answer any questions about the any of their pieces. Simple questions. It was weird and felt like a front for a different business. read more

Staff is very helpful and knowledgeable. Jeweler is skilled and selection of new and estate jewelry is fantastic for a small shop. No having to wait in line while someone gets you staff to show you around. Services are excellent. read more

Jason, appreciate your attentiveness to my one star experience at your store 9 months later... the accusation of me being evil for leaving feedback speaks volumes to the way you conduct business. You advertise appraisals as a service and could not deliver - my time was wasted and the customer service was poor, so poor I left my first and only Yelp review. Would suggest training your associates on how to handle service requests independent of management and with a customer centric attitude. Again, a true one star experience. read more

Read about this place on Nextdoor. Had great reviews about watch repairs. Decide to give it a try and have to say will definitely be back. Jason and his assistant Lori were both very knowledgeable and friendly. Ended up getting watch fixed for a lot less than other quotes I had received which was nice but also bought new watch and ring at prices I could not pass on. He has beautiful jewelry at reasonable prices and excellent customer service. Give this little hidden gem in Westfield a try to see what you can bring home! read more

Took my grandma's ring in to be sized and was very impressed with the service. It was done very quickly and for a very reasonable price!

I've used jewelry gallery three times for repairs and can't believe how quick and cost effective they are. The display cases reveal lots of pretty jewelry if you were shopping also. I own jewelry from Tiffany, Moyer & Shane and this isn't like that- but repairs from Tiffany were four times the cost and took over a month to receive so when my Tiffany bracelet broke again I brought it here. The fixed it the next day and it was only $15. Great spot in westfield read more

JG does a great job with all repairs and they have great service! I had 2 separate friends recommend them and I agree - a great little hometown shop! read more

I had some jewelry that needed some minor repairs, so I stopped in to Jewelry Gallery. Not only were they EXTREMELY nice, they took care of my jewelry very quickly and for much less than I anticipated. If I would have known it was this easy, I would have done this months ago. Thanks Jewelry Gallery for an awesome experience!! read more

They are wonderful! We went there to fix my Mom's battery in her watch, bc some jewelry stores don't do this anymore. My watch had a broken piece inside it, where one numeral came loose. He fixed it for free! We found a beautiful ring for my Mother that was an estate piece which was an opal ring with smaller diamonds on both sides. It was very reasonably priced! She was thrilled and they sized it for free! We will go back soon! The people are very nice too! We are thrilled with their service! read more

The owner's name is Jason. Lori, the manager, and the staff is rude and dishonest. The owner Jason is just as bad and, after spending $$$ at this small business( like to try to help), I will NEVER go back there, if it is the last Jeweler in town!!! ( and I Love Jewelry!) (actual situation)Today I picked up a ceramic watch that I left to have a battery replaced last week. I was told they could not it the screws back in, but after taking it then to Moyer Jewelers, I found out they actually broke the watch. I went back there and the owner Jason actually tried to accuse Moyer of breaking the watch. Wow! I'm still in complete shock the Jewelry Gallery did not admit they broke my watch. Just read the owners response-do you really think that if I dropped a ceramic watch off to replace a battery it would crack right where the strap attaches??? I dropped it off fully intact and left with it broken in 2 pieces. How sad that a store has to lie. Ah well, they will have to live with it! read more

Had 3 watches that needed new batteries. They were friendly, fast and reasonably priced! Will go back for any other jewelry related needs.

I was referred to Jewelry Gallery by my aunt who knows her stuff. She adores Jason. Called to make sure they can do what I needed and rough estimate of cost. Able to do so and for a great price. Dropped my rings off to be saudered together before closing one day and got a call before noon the next day the job was done. They did a better job than the original jeweler and my ring was clean and sparkly! Easiest thing I did all week. Will be dropping off a watch soon for battery replacement. So far best price I have been quoted for battery replacement on mid range luxury brand. read more

Jason and his team are the absolute best! He created the perfect engagement ring. I asked him to match my husbands blue eyes...and it's perfect! When they added the diamond wedding bands, they were so meticulous in the detail. They knew I didn't want to be without my ring and I had the ring back within hours. This is the best jewelry store in the area and so can't recommend them enough!!! read more

Dropped my 25 year old engagement ring (that I wear 24/7 so it has seen better days) off to be repaired. They replaced the entire head in just several days, cleaned and polished the ring too. It looks brand new! And was only $100! Will definitely use this jewelry store for all future needs. read more

Lost stone repaired and fell out again within 2 weeks. I was told it was my fault and was not refunded. No further work was done and I was told to go elsewhere. read more

I have visited jewelry gallery many times. To either purchase someone new, have repairs done or have a custom piece made. Always great service and products. Today I took my diamond ring in because a prong had gotten bent. They could have told me it needed a new head and I would not have known the difference. But they didn't. Fix the prong at no charge. read more

Amazing service, I needed an appraisal done and they went above and beyond. Very nice owners they really take care of you

The jewelry we ended up buying was very nice and a good price. The customer service, however, was not a good experience. The ladies in the store were very passive aggressive and we felt rushed to decide what we wanted to buy. One was not wearing a mask at the front desk and the one who helped us kept pulling hers down. They also had a sign on the door saying masks optional which I think is odd considering Indiana has a statewide mask mandate. read more

I am a satisfied customer of over 5 years. I have bought many items from the Jewelry Gallery. All high quality items. These folks are awesome. You may see a few reviews that make claims about the character of the owner. They are false. He, his preteen daughter, his family and friends have all been attack, because some teens took it upon themselves to bully his daughter. When he fought back he was put in the blender of the internet. They used the racial conflicts of the time to demean everyone associated with him. Everything from physical threats, to death threats, to using the internet to try to destroy his business through bad reviews. This is a good man and good people. I assure you that any purchase you may be considering with be handled professionally and with the highest respect, no matter who you are. Quality products, Great prices and awesome employees. These folks have taken a beating and still stand tall. Proud to be a customer!!! read more

Fair prices, quality work and a great, talented staff! Jason went above and beyond to make our experience exceptional! He helped us with taking a family diamond from my grandmother's ring and created a beautiful engagement ring with one of his gorgeous settings for my son's fiancée. He did all of this under tight time constraints in order to accommodate my son's move to Boston. Luckily I have another son that I will be sending there---what a great place! Thank you Jewelry Gallery Fishers! read more