If I could give a zero I would. Total crooks - my husband purchased an expensive watch and then was…read moreconvinced to consign it - they said they had a buyer. That was 2 years ago. They have not given us our money even though the watch was allegedly sold nor do we have a watch. Every time we get in touch we are lied to. Now not even responding to emails. Awful. DO NOT DO BUSINESS WITH this organization.

I have a veryexpensive watch. The band broke and i brought i to the Watch shop in Willowbrook…read moreMall, the first band was several inches too short. They gave me one that fit BUT broke within minutes of the first use. Beware!

PROS: This is apart of a chain and they are very reputable. Nice staff, accepts a large amount of…read morestuff, and gives you cash on the spot CONS: This particular location has very limited supplies and they never seem to be here. They are always out. The guy was also very late over what the "Be back at..." paper said. OVERALL: I would definitely sell them something as long as they're there.

I called and set up an appt. with Angel and he asked me to send some pictures of the coins i had to…read moresell, he never replied to receiving the pictures and when i showed up to see him the kiosk was closed so i called the number posted at the kiosk and needless to say no answer so i left a voice mail said i was there and i would wait a few minutes, here we are next day and never heard a word. I would say deal at your own risk this is not the way to do business.

If I could give 0 stars, I would…read more This was hands down the worst jewelry experience of my life. We were referred to this store by family who claimed it was "the most inexpensive place for fine jewelry." Well, you absolutely get what you pay for here: cheap craftsmanship, zero accountability, and an owner who treats customers with utter disrespect. I bought my wedding band here, and within less than one month of wear (mind you, I removed it at night, in the shower, and for anything remotely physical like cleaning, cooking, or working out), half the stones were already loose. I brought it back, expecting at least an apology, but instead they brushed it off and said they would "reinforce" it. When the ring came back, two stones were still loose. Not even a month later, a diamond fell out. When I raised this to the owner, instead of taking any responsibility, he blamed me for wearing the ring while working at my desk job. His exact words were basically that "these bands aren't for daily use." Excuse me? A wedding band not for daily use--that's a new one. To add insult to injury, he wanted to charge me for the missing diamond and labor to fix their defective product. At that point, I cut my losses and sold the ring back to him at 50% of what I paid after just two months of marriage simply to get away from this toxic business. I have zero doubt the same problems would have kept happening, because the craftsmanship is appalling. To top it all off, the owner was rude, dismissive, and completely unprofessional throughout the entire ordeal. There was no accountability, no remorse, and no effort to make things right. Save yourself the headache, heartbreak, and wasted money. There are plenty of jewelers who understand that wedding jewelry is meant to last a lifetime, not fall apart after a few weeks. This place is a scam, and I wouldn't recommend it to my worst enemy.

Avoid this place at all costs. I bought my wedding band here and within a month half the stones…read morewere loose. A diamond fell out after two months, even though I took the ring off to sleep, shower, and work out. The owner blamed me for "daily use" (on a wedding band!) and tried to charge me to fix their mistake. He was rude, dismissive, and offered no accountability. I ended up selling the ring back to him for half of what I paid just to be done with this nightmare. Terrible quality, terrible service.

Here's to a pointless review. Shami has 49 reviews to date and running a 4.9 star rating. That…read moremeans they're virtually flawless. I took my son's IWC GST in for service. It hadn't been worked on since I purchased it almost 20 years ago and it needed it. It also needed a chrono pusher replaced. Now, was the repair cheap? Nope, on the contrary, it was close to $1200 but, as Dr. Aldo Gucci said years ago, quality is remembered long after price is forgotten and their work was excellent. 6 weeks later and it was good as new. As someone who can best be described as a perfectionist and who demands the same from businesses I patronize, I'm here to tell you that they're the real deal. You can trust them with anything from a battery replacement on a Timex to a rebuild on a Patek. The absolute best. Kudos.

Great place!! They fixed a diamond chip that fell out of my grandmother's ring. They cleaned and…read morepolished the ring and it looks brand new. I am very happy with their repair!!!

West Essex Jewelers is always there when I need a gift. In this case a pair of diamond stud…read moreearrings for my 3 month old great-granddaughter. Customer service is tops!

This has been our go-to jeweler for over a year. Joe and his staff are friendly and knowledgeable…read more If you are shopping for new jewelry or need something done to your existing jewelry, West Essex is the place to go.

Rude staff after placing a large order through this store. I won't ever be returning to purchase…read morefrom this location ever again. Upper management should really find a different approach to hiring new and appropriate staff. After going into the 5th Ave location and seeing how the customer service was, I can tell this place was def. a downgrade from their staff.

No help whatsoever. Very dismissive and rude attitude from the person standing before the register…read moreafter I asked a question about cleaning the jewelry. She didn't seem to care, and she's not the first employee who has presented with such an attitude. Also, this location often carries the same items for several months at a time. They either need to close this location or hire new staff.

This has been our jeweler for almost 20 years when we purchased our rings…read more They are outstanding, after all these years they still remember us when we go in.

I purchased a watch from this online retailer. It was a Seiko solar Railroad watch. I used PayPal,…read moreand the full price of the item plus shipping was debited from my account (I have copies of the invoice, the PayPal statement, and the credit card debit for the amount of $119). After 3 days (shipping estimate was 5 days), I received a notice from PayPal that $119 had been refunded to my account and credit card. There was absolutely NO communication, NO explanation from D'Or. This put me 3 days later on the path to getting this watch. Just now I went back to the website only to see the watch still for sale exactly as before. To me this demonstrates that they run their business in a shoddy manner, and I would not trust them again.

Great service. I came in with a fossil needing a battery repair and had it fixed within minutes…read more The team let me know of additional concerns when taking care of my watch and gave me guidance around taking proper care of my watch/leather band when near water. Overall, a fantastic experience. Would recommend.

First time here...quick service...professional. I gave 4 stars because I think $25.00 for a watch…read morebattery with only a 2 year warranty is excessive.

The ONLY music that should be playing in this shithole is the "Jaws" soundtrack…read more From the moment you walked in these scumbags swarm you like panhandlers and even when you tell them "no thanks, I'm just looking" they stalk you around the display cases and are the most condescending beggars I've ever met. This place has to be a front for blood diamonds or some other scam because Holy Hell...

Please go see Anthony. He is a long time friend after my husband made and purchased my engagement…read morerings. I recommend him to all my friends and family