I like this Jewel very much! I especially like their pick up service. They will chat with you if they need to possibly substitute an order. My favorite food is at the deli or the bakery! They also have good items prepared and you take home and bake them. Good chicken! It is a busy store! If you read the aisles you can find your items or ask! I usually do self check out . The store is friendly and it is relatively clean for the busy atmosphere. I am happy there is a Jewel I can attend and get my favorite shopping needs and buy select items which are Jewel items read more

On January 26, 2026, at approximately 8:44 PM, I contacted the Jewel-Osco location at 1400 21st Street, Zion, IL 60099 to confirm availability of a carpet shampooer for a 24-hour rental. A store associate confirmed that two units were available, took my name, and assured me I could come in. Given that it was 6 degrees outside, road conditions were poor, and I was dealing with red wine stains on cream-colored carpet, I drove approximately 36 minutes to this location based on that confirmation. Upon arrival, I went directly to customer service. The associate there explained he was unfamiliar with the rental process and went to locate someone who could assist. He returned with an individual who I later learned was the Assistant Store Manager. This individual approached me shaking his head and immediately stated that they were not renting out any shampooers at that time. He did not introduce himself, wore no name badge, and presented himself in an unprofessional manner. I informed him that I had just called and confirmed availability prior to driving there. Rather than attempting to verify inventory, problem-solve, or offer alternatives, he simply dismissed me. Only after I firmly stated that I had traveled specifically for this rental and requested management assistance did anything move forward. What was most concerning is that neither the Assistant Store Manager nor the team lead present seemed to know the basic protocol for equipment rentals. In any retail environment, especially in leadership roles, managers are expected to understand core store operations or, at minimum, know how to quickly locate the correct resources. Leadership is about resolving issues--not avoiding them. As someone who understands store operations, I find this unacceptable. Managers are typically trained across departments specifically to prevent situations like this. Instead of taking ownership, the Assistant Store Manager stood by while frontline staff absorbed the pressure. It was only after I stated I would escalate the matter to corporate that assistance was finally provided. I want to acknowledge Ana, the cashier who ultimately helped me complete the rental. Ana demonstrated professionalism, patience, and competence throughout the process. I later learned she has special needs, which makes it even more troubling that she showed more knowledge, initiative, and customer service than the Assistant Store Manager--who likely earns significantly more and receives leadership incentives. Based on the way I was initially brushed off and dismissed despite having confirmed availability, I genuinely felt that I was not taken seriously, and I question whether my ethnicity played a role in how I was treated. Incompetence in leadership damages employee morale, customer trust, and sales. Customers should not have to stand their ground just to receive basic service. Had I not remained firm, I would have been sent away after making a long drive in unsafe conditions for no reason. This experience was deeply disappointing and unacceptable. Until accountability is taken seriously at this location, you will not receive my business. By the way the manager im speaking on Eric Wesner read more

It's not the norm, but the wings were dry as they may have been sitting for a bit or maybe refried. The staff was nice though. read more

It's not the biggest Jewel, but the people who work there, from managers to cashiers to stockers are all the nicest, most helpful people I've ever experienced at any Jewel, ever! I've never has a problem and I'm always happy with everything there. read more

Fuck this place tired of the deli honestly. I was just in there 7:30am chicken all fresh and layed out. I'm standing there waiting the lady and gentleman are just standing there talking. She looks up and down doesn't say anything then someone walks up for an item and they take of them before me. Mind you I been standing there. I'm done with this jewel osco weak ass deli department. read more

Tried to come into the store 20 minutes before close for some feminine products for my partner and I was not allowed in because the store was "closed", though the listed hours everywhere show 12am midnight. This was a very last minute emergency and I've been coming to this jewel all my life and have never been denied service that early before close. I don't know if it's a staffing issue or if the staff is just lazy but that is not the service I've ever expected from Jewel-Osco. What is the point of being the only grocery store in town that's open until midnight if you can't keep the place open at the right times! Horrible service from your night time associates. Posting this 5 minutes before the actual store closing time! read more

review specifically for the pharmacy: I had my veterinarian call in a script for my cat. There was no flavor selected in the prescription. I was given a consult where I was very clear this was for a cat and discussed dosing, etc. Upon opening it at home I realized it had peppermint flavoring in it, which is toxic for cats! I called my veterinarian to make sure I was correct not to give the medicine to my cat as it had peppermint in it, and they confirmed he should not be dosed and he needs to have the script refilled correctly. When the vet called the pharmacy back about it, they had the nerve to tell them their system wasn't set up to accept vet prescriptions and that medication only came in human flavor! Then why did you all A- accept and fill the prescription knowing this B- act all brand new when it was pointed out you almost poisoned an animal? I would be nervous to get my own medications filled there now, and as a house we're switching pharmacies. read more

Diet rite cola $7.99 a carton on sale! No thx. Clerk gave me Velcro tabs for IPass. Thx much.! Loved Twin'ings tea selections!' read more

Last night l had to watch a manager scream at an employee. It was the worst thing I've ever seen. **UPDATE** I spoke with the store manager this morning about what happened. I'm hoping he does the right thing. Stella (the manager) should not be employed at Jewel anymore. She called a cashier (Moe) a retard many times, she said that he would not amount to anything. She said he was too stupid to be a cashier. She called him a loser. Even when Moe walked away from Stella she followed screaming at him. All in front of customers! My husband and I, and three other customers got to watch this. Unprofessional doesn't even begin to cover it. Moe did yell back at Stella but only once he was pushed enough to do so. Moe has always been very friendly and helpful. I will admit that most of the time Stella was very nice as well but she's too unprofessional to be in a manger role. I've worked in customer service for a long time and I was always taught to praise in public coach in private. This was not followed at all. I do know that even though I do instacart I won't return to that store until I know that Stella is gone and Moe is still there. There is also a huge age difference between the two of them so with Stella being a manager, and an older person she should have known better. This bothers me so much. Moe if you should see this keep your head up, you are an amazing person. You are always so friendly when we see you and you always make us smile. Please don't let anything she said to you get to you. keep being awesome and you will go far in life.​ read more

I've been shopping there since they were first open. But today was my last day. They would not run an EBT card with the numbers because the magnetic strip was not working and have been waiting for a new one. Walmart Piggly Wiggly and Aldi are glad to punch in the numbers but Jewel and run your card but for some reason Jewel does not have the time so I will no longer be shopping there. read more

I've been shopping at the Zion Jewel-Osco for over forty years. We moved here in 1977, so, actually, forty-two years, to be exact. Wow. That's a long time. I love this Jewel. NB Actually, I LOVE this Jewel! It is not a large store (in fact, quite small), but it is well arranged, with a nice produce section, wonderful bakery, and lots of delicious deli items. There is always something on sale, and you can get some really amazing bargains. The staff are always friendly and courteous; they always say hello, and ask me if I need help (I always need help). The bakery has great breads and dinner rolls, plus lots of tasty baguettes and European-style breads. The meat. Oh boy, the meat. Wonderful meats...not as good as the IGA used to be, but still, it's a lot better than a lot of other places. NB I miss the IGA. I really, really do. I don't need to shop anywhere else for my groceries. This is the place for me. read more

Most employees very helpful meat and produce great variety. Great sales. Convenient to where I work Shelves usually stocked well considering supply issues store hours are great. read more

Decent store! I've been going here for a few years, ever since I moved to the area, and I've never had many issues. The store is usually pretty clean but does show its age. Food can be overpriced, but the cashiers have always been helpful. read more

It's a nice looking store but not much selection for protein drinks and I never did find bread other than what their bakery bakes. sure was high for onions etc. I don't normally live here but cancer treatment center of america is here and my hubby needed the facility read more

Just want to give a quick shout out to the awesome employees at this Jewel. My friend and I are hosting a party this weekend--we've been to this Jewel 3 times in the last day. Theresa (the manager) has been unbelievably helpful, and the customer service is efficient. Thanks Jewel! read more

i forgot to write my review from 10/31/12 I was in a hurry and the associate at the bakery guided me when i was looking for the floral area. The associate paged someone to be there waiting for me when i got there. Then the gentleman working the floral area was extremely kind and good to be around. read more

First off, it's really hard to spot this store. Okay moving forward, I just moved to this area and needed to go grocery shopping so it was convenient. When I was shopping I was in a hurry so I didn't have time to look at expiration dates. When I had gotten home and a few days later I noticed that almost half the items I purchased were expired almost a few months! The bread I bought was expired from April and it is July! The yogurt was a month expired! I thought this jewel had some nice items but they turned out to be expired! The employees here seem kind of lazy don't you think! I'm never going back and they are overpriced read more

I went here to get an IPass. Im from out of state and it seemed it's in a lower end of town. It's an old building wand inside the store look like they tried to remodel some areas but it's lacking the new look even with updates. Staff is friendly but I was nervous in the parking lot when I walked out. It did have great prices and fast check outs. read more

Good store. Fabulous staff! Easy to get help with anything you need.

Pricey but the place is conveniently placed in town. However, getting out of the place is one of the slowest and most painful experiences ever!!! The workers are slow and some of the customers are slower. I try to avoid this place when I can as I would rather drive further away, shop somewhere else, and still get home sooner than if I went here for a full grocery shopping trip. read more