So impressed with their service and how respectful and welcoming the owners were…read more I brought my watch in to get the battery changed and they fixed it within 10 minutes! I was very surprised. Most places I have always had to drop it off and may not get the watch back for 1-2 weeks. Jewelry selection is very beautiful. I'll absolutely be returning.

Best Jeweler in town! They are always helpful when I need them and truly care about their…read morecustomers. Great experience every time I visit!

I dealt with Jason Greis when I was looking for a new Franck Muller watch…read more He was so helpful and efficient and I ended up with exactly the watch I wanted at a great price. Customer service was second to none. I was cautious sending thousands of dollars without being there, but my watch was sent immediately and he even included some delicious chocolates.

Walked into Kevin's jewelry in Farmington for the first time. We were immediately greeted and…read moretreated like family. They are more than accommodating, no worries about high pressured sales. We are extremely happy with the beautiful jewelry we purchased and their prices are definitely reasonable. We strongly recommend that you check them out. We will definitely be back.

Gary and his crew did a great job of hand-holding a newbie through the process of selecting,…read morecreating and buying an engagement ring. The clarity of the diamond, the size and the service of getting the project completed were perfect. (I sure had no clue.) Let's just say, I got plenty of props from my fiancee, who is still beaming to this day. Can't wait to complete the deal and find our wedding bands.

I decided to stop by here on the way back from a coffee run to check out their offerings…read more The rest of this complex looks quite desolate with Ascension brewing gone. I have wanted to check them out since I drive by here often and some of their jewelry pics look intriguing to me. Guess it's not in the cards for a visit today, no time to wait in the lot until they open while the coffees get cold in the car. Now I know their store hours at least.

My husband(!!) and I got my engagement ring here and while I wasn't present to shop for it, he said…read morethe woman working with him was extremely patient and helpful, showing him 25+ designs before he settled on the one that he ended up buying. I absolutely adored my ring and thought it looked beautiful. ...but it was way too big (not at all Tapper's fault, I thought I was a different size than I am). We took it back today to get resized and the woman was great with measuring my finger to get an accurate ring size. While there, she asked if we wanted the lifetime protection which we opted for. It includes damage, shipping, resizing, etc and because we bought it, our resizing was included. The store is beautiful, clean, and there are lots of goodies everywhere to enjoy while you shop. I also had to use the restroom while there and it smelled bizarrely good and was impeccably clean. Very conveniently located as well, right near eight mile in Novi. This is the second piece of jewelry my husband has bought for me from Tapper's and I'm very impressed!

I enjoy coming here the team is helpful. Especially Marita, she listens and has wonderful…read morerecommendations. I am excited for my future pieces to add to the collection. And I made a goodie bag of sweets to share with my sweetheart.

I went to Tapper's to sell some jewelry. Joel was a pleasure to work with. It was a great…read moreexperience and I would highly recommend Tapper's.

Didn't realize there are so few locations with a certified representative to replace a battery for…read morea Shinola watch. They're clearly all about Customer Service. They even have a bar. They have a little candy and snack stand as well. I don't think I've ever seen an actual bar inside of a jewelers. It looks like tappers is the main anchor at the shopping center? More like they have the biggest outdoor signage. Have to insist the Orchard mall to get to it. It's inside and to the left. $15 for a quick battery swap. $35 for a full sweep check and reseal and battery replacement. Steve told me to come by today and he would be able to replace the battery for me in 15 minutes himself. He's pleasant. This jewelry store has some of the most beautiful sapphire and diamond jewelry I have seen among other stores. Their variety is expansive and extensive. I was able to get the battery replaced, but they were not able to get the crystal or back resealed, so it's currently not considered waterproof. Have to limit any splash on it, and obviously cannot immerse in any water until it's taken to the factory location. Service is very good.

I will start by saying My Fiancé loves her ring! I had collected a few pics from her Pinterest…read moreover the years and had a pretty specific idea of what she wanted. A close friend recommended Kevin, and I am very thankful he did. I called up Kevin and he instructed me to email him what I had along with a brief description of what we had spoken about over the phone. At this point, I was still working up the nerve to take the plunge. So, when Kevin promptly responded,promising he could deliver the perfect ring, I was not yet ready. It would be months before I showed up to pick out her diamond. Kevin never pushed for a sale. When I was ready, I went out and saw Kevin. He only had to show me 2 diamonds. I love my girl and I wanted her to love her ring. The ring they built delivered.

I rarely write reviews, but I feel it's important to share my experience so others can make an…read moreinformed decision. I brought Diamond Castle my mother's vintage ring; an irreplaceable heirloom with deep sentimental value. I asked for two small stones to be replaced and the band resized. They accepted the job with confidence and never mentioned any concerns about working with a delicate vintage setting. Within just a few days of receiving the ring back, it fell apart completely. The center stone came loose, several prongs failed, and the setting collapsed. This was not due to age or wear. It was the direct result of poor workmanship. What makes this worse is that if Diamond Castle had simply said the work was beyond their capabilities, I would have absolutely accepted that professional judgment. I would have happily kept the ring safely in my jewelry box and treasured it as it was. Instead, they took on a job they clearly weren't equipped for, and now I don't even know if this precious piece can be salvaged. They did refund me for the work, but no refund can repair the damage done to something so personally meaningful. A reputable jeweler should be honest about their limitations especially when handling sentimental or vintage jewelry. I strongly caution anyone considering trusting Diamond Castle with important or irreplaceable pieces. Transparency, skill, and care matter and unfortunately, my experience showed a lack of all three.

My fiancé and I were engaged in August. I went to Orin's with a friend in June to look at a…read morespecific Mark Schneider piece that I had found online (Empyrean). I worked with Jennifer, who couldn't have been more pleasant and easy to work with. She seemed genuinely interested in finding the right ring as opposed to making a sale, and I did end up buying that particular ring. After proposing I wanted to look at a Tacori ring to complement the one that had been purchased, so we went to Artisans in Novi. The saleswoman there denigrated the ring, indicating that we'd paid too much. She then offered to "recreate" the jeweler's design for half the price. I explained that I wasn't interested in doing so, but that I did want to see the Tacori piece that I'd emailed about. The salesperson indicated that the price as I wanted it was 5.5k, doing so with a tone that made clear she didn't think we could afford it (we were casually dressed on a Saturday morning). I told her that we were going to go back to Orin's before making a final decision, as the Mark Schneider piece needed to be resized anyway. The salesperson at Artisans scoffed at the jewelry store, scoffed at the city and indicated that I would be back for sure. By this time my fiancé and mother, who was along for the ride, had had enough of the entire experience. I assured them that they'd receive a completely different level of customer service at Orin's and from Jennifer specifically. We continued to Northville and found the perfect ring, again without any attempt to make a sale. In fact, we decided to add a diamond to one of the rings and Jennifer suggested that I go with the smaller of the two options, as it would suit the ring better. In doing so, she suggested a diamond that was 600 dollars cheaper, but made clear to us what her priorities were (i.e., finding the right ring as opposed to making the most money). I don't often write reviews, but did so for both Artisans and Orin's. The experience at the former was not one that I appreciated, while the experience at the latter was one that I genuinely enjoyed. I would absolutely recommend Orin's to anyone looking for engagement/wedding jewelry. Ask for Jennifer.

Do not appreciate being lied to. Tried selling my absolutely stunning engagement diamond to them…read more(their words before they low balled me) and they offered me an insulting amount because "it would probably take a while to sell"....oh and the jewelry you already have isn't sitting around? No one came in the store the over an hour you were analyzing my stone. Be honest you have too much inventory.

Very nice and good quality work. I felt like he wanted to help and he is extremely qualified.read more

Top quality people you can trust. There's nothing they can't do. Brian and Daniel are easy to work…read morewith so if you want something extraordinary ask for one of these guys.

Kevin and the PJG family are exceptional to work with, always open to helping find or create that…read morespecial gift, keeping in mind your budget. I've been a loyal customer for 25+ years and continue to choose Plymouth Jewelers as my go to shop, even though I moved over an hour away. Thank you Kevin and team!

Plymouth Jewelry is our go to jeweler! Cass M is a great jeweler with lots of talent who has made…read morecustom pieces for our family and we are never disappointed. Kevin is easy to work with and very fair. We will continue to shop at Plymouth Jewelry for years to come.

Jalynn was so helpful and so sweet during our time at the shop, we were helped right away and all…read moreof our questions our party had were answered.

I don't remember this chain store having a bell or button that you have to push in order to get in,…read morebut I also understand why they have it. There are some jewelry stores that want to have you be let in. It makes sense. No one initially helped me out, as it looked like three of the staff were working with other customers. Repair area is just to the right after you enter. Some male associate helped me out to look at some earrings and other items as well. He was helpful. He showed me some earrings for $1,150, 1/2 carat / each earring princess cut as well as a pair for $3k 1 carat / each princess cut. All of their natural and lab grown diamond earrings have a twist post. These are my arch nemesis for earring backing. I know they're secure, but I don't wear them very frequently, because it takes so many turns to put them on as well as take them off. I have pair of diamond earrings at home that require 50 twists to get them on as well as to get them off. Got to be committed to wear these on the daily. The associate indicated that I could get the Twist backs replaced with La Pousette, but it would cost $200. They are the next most secure since they are squeeze secure vs screw back. The cheap bags are the only ones that they would replace it with for free. :(