I have mixed feelings about Jessops. Ohn the whole they are pretty good, helpful and attentive as staff members but, some on the shop floor, in very busy times, when you and they are limited for time do not appear to be trained properly with knowledge. I'm trying to be helpful here all staff reflect your business. If out on the floor with below basic info, its a deffo minus for your business and frustrating to your customers, I dont' know, I'll go and ask someone elseoh they are busy can yo come backetc, IS NOT HELPFUL! Also, shop floor prices do not reflect the web price so you have to be on the ball to get the best prices in store! On the whole for convinience from all 3 main Leeds camera shops when compared, (and for comparison prices on the internet), Jessops quite often are cheaper they are cheaper butyou have to know what you are buying as not all technical knowledge is forthcoming from several staff memebrs for compatablity to kit you may alteady have.
Ordering products in to the store is frustrating from 2 main points 1. Not phoning you when they promise too (VERY ANNOYING) TO GIVE YOU DEFINATE DELIVERY DATES OR INFO. 2. When Jessops staff do call you they tell you it should be in and when you turn up no one knows where the product is and the system they are using showing warehouse info conflicts to what you are told.Not good!!
On a plus point, starting off with the camera they were VERY HELPFUL helping me navigate around the camera on many occassions with revisits so thanks very much! Will I continue to use Jessops? Yes, but if not on the shelf, I just wont bother. read more