If you want anything above zero customer service DO NOT go to this shop even if they seem helpful…read moreon the phone. My Kenwood mixer was still under warranty when the latch broke, however I had mislaid the receipt. As an approved repair centre for Kenwood I rang the shop beforehand to ask if the repair could be undertaken without a receipt and was told that the order number from John Lewis would suffice. When I arrived at the shop a couple of days later with my mixer the owner refused to take the John Lewis order number as proof of receipt despite the fact that it was his daughter that I had spoken to. I got no apology for the misinformation or any acknowledgement that his daughter should not have said this and he flatly refused to honour what she had told me. All I had was a wasted 30 mile round trip and received what is probably the worst customer service I have ever experienced. If I could have given a rating of 0 I would have done.

It is so nice to go into a family run electrical store these days! The prices are very similar to…read morethe high street plus they will deliver at a time that suits you! Good range of goods for such a small store.

My hoover broke recently and I did not hold out too muuch hope for repair. I phoned Andersons, who…read moresuggested that they could fix it. I took it to the shop and they checked they could get the parts and phoned me to say it would be ready in less than 48 hours. Excellent service and a very reasonable price,

was a good little shop must have moved since being put on.read more

Called Graham at 10:00 on Monday 21st Jan 13 (Snow and Ice everywhere) and he was with us in…read moreTutbury within the hour as promised. Another hour and the washer was up and running and this included a return 'skating' trip to get the required part. Excellent job and for £40 well worth it. Highly recommend Graham and will do whenever the opportunity arises.