We felt that the owner of the company was terrible at communicating and we were ignored throughout. When asked for an estimate for kitchen install, he sent an estimate that didn't include the cost of install without making that clear. We shared a budget with him that showed our understanding that the install was included and he never corrected us. We were charged over 4000 pounds more than we expected and he came to our home and screamed at us because we were not able to afford the additional costs that month. We felt so threatened that we almost called the police, and looked into getting a restraining order.
Some of the work done was poor. Our floors are not level after they leveled them twice (and installed the entire subfloor), so the LVT warranty is waived. When they poured the concrete for the floor, they put no barrier up and we came home to our cats covered in cement dust. One cat had an allergic reaction and had to go to the vet. The electrician and tiler were great. read more