I have been going to Katie for a year. I mention to her to color the back of my hair. But no…read morestrikes were done in back. 8/12/2024 Edit: I just spoke with Katie and she called me to straighten out the situation with her. And I was happy she will fix the missed area.

Stylist was nice but she did not cut my hair like the picture I showed her. Very disappointedread more

My experience was not up to standard. There was no "welcome to the european wax center" or "thank…read moreyou for coming in today". The receptionist was very rude- she was short in her responses and was rushing me through the payment process. I haven't been to a European wax center for 10+ years so I asked if I could get the free wax, which she simply said "no". It seemed grimy and dirty in the front desk check in area with excess boxes around and dirty plexiglass at the desk. Then, my waxer did not even talk or spark conversation with me. (I know that an important part of a wax is the distraction...) I was the one asking the questions and keeping the conversation rolling. She didn't explain to me what she was going to do. It was hard to relax in her presence. In terms of the waxing- she would put on pretty large pieces/areas of wax. In my experience, I have had people use smaller strips so that it was more precise and not as painful. It also seemed like she lost her grip on the wax sometimes so she took smaller pieces of the larger piece of wax. I asked how much the inner thy add on would be and she said "$12", so I said that I would like to add it. (It was actually $20). At the end, I looked down and she missed some spots. I asked her to wax another strip where there was a HUGE line of hair (I have no idea how she missed it). There were some sparse hairs that she missed too and she told me to "tweeze them because it turns out I have very sensitive skin". I knew that I had sensitive skin.... I will not be returning due to their lack of professionalism and experience.

I have been coming here for well over a year now. Tayler, who runs the front desk has outstanding…read morecustomer service skills. She is so friendly, polite and knowledgeable. Jasmine is the person I see for my services and is efficient, meticulous, professional and a delight to be around. Another thing I appreciate about this place is they are very respectful of their clients time. I'm a busy working professional and don't have the schedule that would allow me to sit and wait in a waiting room for an extended period. The client as well as the business are held accountable and have a set schedule to keep. I know I will be able to make my next obligation with no concerns because of waiting. The prices here are also unbeatable. The packages have saved me a ton of money.

I have never had a haircut from Jen but she is my go-to for color. I went in with a picture of…read morewhat I had in mind and together we came up with some thing even better than what I wanted. She listens to me and offers suggestions as a professional that Help me make better decisions for my hair. Some of the other stylists were around and offered guidance where they had more experience which I absolutely love! I left feeling beautiful and pampered! PS: Her shampoos and scalp massages are to die for!

Great experience with Rachel for a haircut. In town for medical appointments- and I would highly…read morerecommend!

As a former New York resident, and someone who has lived in various cities exposed to the cosmetic…read moreindustry I assure you my standards for a Medical Spa are high. Essence Skin Clinic, under the ownership & direction of Jennifer Sanneman CLP, is an excellent resource in Midwest. They offer and exclusive and exhaustive list of skin care treatments that address each individual's concern to help you leave feeling your absolute best. Jennifer treated me like gold, giving me highly personalized service. I have had 3 major laser resurfacing treatments and could not be more happy with my results. Her eye for perfection and that standards by which she trains her staff are far superior to that of any staff in MN. The wide range of services they offer are cutting edge in technology. A poor review of this place would just mean that that person's issues go much deeper than a cosmetic visit. Unhappy people are hurting people that lash out at others. As far as I am concerned. This place is a little "slice of Heaven" in the midwest & Jennifer and her "angels" can help me out with my appearance anytime!!!!! ;)

Kim is FANTASTIC at lashes! I have had my lashes done for years and she is professional and has…read morehigh standards. You will not be disappointed in her work. Schedule your lash fill with Kim (or a full set...) everyone will notice your eyes.

Casey does a great job with her waxing services! Her studio is for both massage and beauty…read moreservices, which provides a relaxing atmosphere for an otherwise not-so-relaxing experience! It's hard to find good waxing services in the area, and she does a wonderful job!

From the owner: Brazilian Waxing Bikini Waxing…read more Eyebrow Waxing Full Face Waxing Back and Chest Waxing Half and Full Leg Waxing Spray Tanning Makeup (lessons, special occasion and weddings) Brow and Lash tinting 30, 60 or 90 Minute Facials (Customized to your needs) 30, 60 or 90 Minute Massages

Their appointment system is unreliable. They do not own or try to fix their mistakes…read more Their client experience keeps becoming worse.

Started out great, until my color was rinsed out and hair blow dried. As I was getting ready to…read moreleave, I noticed half my roots weren't colored AT ALL. There were solid lines throughout my hair where my roots were still blonde (hair is colored dark brown). I'm disappointed my stylist didn't notice as she was drying or curling my hair afterwards. Or maybe she DID notice but thought I wouldn't notice so she didn't mention anything. I had to point it out and ask for a manager to make sure it was redone correctly. I ended up in the salon for 5 hours for a root touch up and a 45 min facial. I really liked my stylist at first until she did the second application, which during that time, she was super rushed, got hair color all over my phone and arm, and was just overall unhappy and messy since she had to repeat it. The facial was okay, but not good enough to make up for the hair experience. I won't be back. The photo below was taken AFTER my color was done, hair was dried and curled. It looked like this throughout my head. Edit to add: a different stylist rinsed out the second color and I noticed at the shampoo bowl that she seemed to be in a huge hurry and was pretty sloppy. She got water all over my back and face, which honestly was the least of my problems. It just didn't feel like the rinsed my hair thoroughly. Fast forward to that night when I took out the hair clip I had wearing since I left the salon and there was hair color ALL OVER my beige clip. Hair color got all over my pillowcase and when I showered to rinse it, SOOO much color came out. I took a white washcloth and rubbed it all throughout my hair and there was so much color left. She literally only rinsed around my hairline, the top, and the ends. Completely left the crown of my head untouched with water and shampoo. After I showered, I towel dried it thoroughly with a white towel and there was no color whatsoever. I'm so mad at the sloppy work done to me. I have to buy a new sheet set now for my bed, a new towel, and a new clip. Small things, but could have easily been avoided if they were paying attention. This place sucks.

I recently had my hair highlighted, cut, conditioned and styled by Mandy - I am very particular and…read moreshe did an amazing job! She made sure to meet my expectations no matter what it took - I highly recommend her!!!

Always a great experience with these ladies Love the nail…read moredips! They come out so sparkly and beautiful.

Permanent cosmetics- the best !!! I had Rhonda do my…read morepermanent eyeliner and microblade eyebrows- she is just fantastic! I had so many questions and she was patient and very much listened to what I wanted. She's the best!!!! I am thrilled !

Sierra rocked it! She did an amazing job fixing my permanent eyeliner! She was even able to accent…read morethe wings without overdoing it. When we started I had blotches in the corners of my eyes....now I have nice dainty accented wings! My top lid is just a tad thicker than my bottom...just the way I wanted it...and she was able to bring my bottom liner up nice and tight to the mucous line/water line without having actually tattooed onto it, which doesn't retain ink very well and is more prone to getting infection. She took her time explaining, demonstrated a nice steady hand with her line work, and didn't let me leave until both eyes were completely symmetrical! Her aftercare instructions were clear and concise, and her prices are very reasonable. She made sure I was completely satisfied before sending me on my way! I would definitely recommend her to anyone looking to get permanent eyeliner. Thanks for helping to make me look beautiful and giving me eyeliner that will allow me to just wake up, wash, and go! On top of it all she took her time to listen to me and explain to me step by step what was about to happen to me as she went a long with the process. Sierra is very sweet and genuine. She cares about you as if it were her own face that was being permanently inked! She knows how to use a tattoo machine. No painful dragging, skipping, or scarring! Thanks again, Sierra, for fixing up my dull greyish blotchy meds and leaving me with clean, crisp, beautiful black eyeliner!

Nuha is amazing! I have been coming to her for years and have always been very satisfied with…read moreservice. I don't live in Rochester anymore but I always come back and book an appointment because she's amazing!

I was out of state and called for an appointment and she accommodated me. Real good service and she…read moredid my eyebrows very well. Really recommend her.

The people are very nice but I had to go back twice and so did my daughter. I had Rebecca the first…read moretime, she didn't ask me what I wanted I had scheduled a diva cut but didn't know if I wanted that and I told her that. She cut WAY too much off (about 6 inches), it was not good, I just wanted a trim.Very not youthful look when that's what I was tryin to go for. When she started the diva curl cut I realized quickly it was not what I wanted so I started asking her questions about different techniques and what other stylists had done in the past for my hair that had worked. She didn't really understand what I was trying to say and basically said that she didn't do that. We just moved here from another state. My daughter got Kathy and wasn't happy with her cut, so we went back. Kathy did the cut that she wanted, until we discovered that the bangs were way to short once she washed the curls out and it is very uneven, she and I have both had to trim parts to fix our haircuts. Before we realized my daughters hair was uneven I went back and saw Kathy. I asked for a long "v" shaped shag cut, with what hair I had left that was down to the small of my back, now at mid back length. Kathy gave me more of a classic shag and now my hair is shoulder length with bangs that are about 4 inches shorter than I wanted. I debated on whether or not to do this review. I have cried a few times, I told them my fears of getting my hair chopped off. When I saw that Kathy & Rebecca in both instances were not listening to me at all because they cut WAY too much off I just felt sick and said, well I guess I can just grow out my color in order to change it from black to natural because I have been coloring my hair for years. It took me 5 years to get my hair to my waist because of other stylists that didn't listen or were incompetent. I had told the ladies on the phone this before I came in. My anxiety was warranted and now my daughter and I are stuck with haircuts we both do not like and spent about $200. Still upset. Oh and also Kathy cut my hair uneven and very thick in sections and I was told that she didn't thin out hair. Rebecca also told me that she couldn't cut my hair a certain way after I showed her a photo of what I wanted. I know this is long winded but we are not returning and we would not recommend this salon. Both ladies we feel did not listen, didn't care and do not stay up to date on new techniques. Very very disappointed, it felt like they didn't know what they were doing honestly. I was reassured several times via phone calls that they all know what they are doing and have years and years of experience, it didn't show because of the lack of communication and not caring on their part. Ask more questions and listen!!

I have curly hair and I love it. Rebecca did an amazing job cutting and styling my hair, and she…read morenever tried to convince me to straighten my hair. I was greeted promptly and was offered water and coffee. The salon is very clean. I would highly recommend Salon Nouvo, especially for those of you who have embraced your curls.