We live in Spring Lake and our cleaning person moved to Florida. We were referred to Ocean Penguin…read moreCleaning by friends of ours. We are thrilled! They are thorough, punctual and professional. We have had a few special "spring cleaning" projects. They followed our directions accurately. We trust them in our home and they have been extra sensitive to following new Covid guidelines.

Polite, prompt, professional! I couldn't have been more pleased with Penguin, owner Todd, and his…read moresuper sweet and efficient crew. They did a deep cleaning of my home as I moved out, so my new home's new owners could move right in. As a Realtor, I see the work of many such sevices, and I've seen none who compare. Ask them to shine up your home, between clean between renters, and do your shore summer rental turn-over work. You will be most pleased!

The cleaning ladies were so nice and very efficient . I never hired a cleaning company before. , if…read moreneeded I will definitely go to this company again. They worked efficiently and effectively. I am sure it helped since the place was empty. I was just happy, because with my medical condition I would not have been able to do it . Thanks again so very much

Lori takes care of both our business and our home. She does an amazing job. Very professional. I…read moreget a text message reminder before and one to let us know she's done. We trust her to take care of us and she has delivered beyond our expectation. My wife and I are running around constantly and its nice to have that piece of mind. Thank You so much Lori and fellow Yelpers I recommend her highly.

Spring Lake Maids did an excellent job cleaning my home. They responded very quickly when I…read moreinitially inquired and were able to set up an appointment that same week. The two ladies who cleaned my home arrived on time and were professional, efficient, and kind. The price was very reasonable and I would definitely use them again and recommend them to my friends and family.

Was very impressed with the excellent job. Good value. Owner was also responsive and fair. Will use…read moreagain for future cleaning.

I found Emy through a myriad of links and comments as I was looking for a crew to de-clutter and…read moreclean a house that was one step away from an episode of Hoarders. Emy was immediately responsive, surveyed the house, and collaborated with me on a plan of action. Armed only with a rough outline of what to keep/toss, she and her AMAZING crew cleared out, organized, and thoroughly cleaned a 2400sq ft house in just 1 day. I'm still in awe. If Crystal Clean can do that, imagine what they could do for a normal situation. Big or small, Emy's team is the one to hire. I can't recommend them highly enough.

We hired Crystal Clean to clean up our new home that was dusty from sitting vacant since the…read morebeginning of summer. Emy came out to survey the home and found it odd that we wanted the place to just be quick cleaned before any work done to the house. We are not doing any major renovations just teardown of kitchen cabinets replaced with new ones (the counter top and sink were all staying), basement (foundation, HVAC) and roof was going to be done as well. My husband and I will be staying in the house during these construction work and I have terrible allergies which I should of mentioned but I found Emy a bit intimidating. She found our request to be very odd since folks usually request cleaning before move in not before any type of construction done. It made me a bit uncomfortable and honestly it wasn't an odd request since she walked around and noted how dirty some things were. Either way my husband and I really liked the customer testimonials and pictures on their website so we hired them. $600 was the quote we got and we thought it was fair since we really wanted a lot of the dust and dirt gone for a 2,200 square foot home. Emy scheduled us immediately even though she said the day she put us down for that her crew is pretty busy. Again we trusted her. The day of the cleaning schedule came and only one guy showed up at 10:30am . He said he wanted to set up for the crew and that the crew will come help him a little later. Well at around 3pm, my husband told me the rest of the crew was a no show and they will not be helping this poor guy. I wasn't present for the cleaning because again I have allergies and wanted to avoid all the dust and debris being shuffled around during cleaning. The amazing solo cleaner (I was so upset that my husband did not catch his name) did an amazing QUICK cleaning throughout the house. He got every spot we requested during Emy's consultation and he finished everything in about 5 hours. I'm glad this was not a deep cleaning job because I would of been extremely upset knowing one guy was doing all this hard work at such limited time when it's suppose to be a crew of people. I wanted to give them 3 stars but the solo worker earned them the extra star. I'd give the guy 10 stars and Emy's terrible scheduling 1 star, we didn't get the crew that she had promised us. We are happy with the work this awesome gentleman did for our house but unfortunately will not be rehiring Crystal Clean ever again. The next cleaning we wanted them for was before move in but after this experience and seeing how much stressed they put their workers through, we will look elsewhere. They also don't hand out receipts after the work is done. it was very unsettling paying cash and not getting any type of receipt.

A post renovation cleaning that got rid of all of our dust and exceeded all of our expectations!!…read moreWould use them again for any cleaning I would need.

Visible dirt still seen after cleaning. Very poor way of communicating what is being cleaned.read more

I hired this company for a deep clean hoping it would help me get my home back in order during an…read moreextremely difficult time in my life. Unfortunately, it turned into one of the worst service experiences I've ever had. During the cleaning, the crew broke my television and a utensil crock, yet the owner refused to take any responsibility for the damage. On top of that, the quality of the cleaning itself was careless and unprofessional. Wall pictures were left crooked, the attic light was left on, and the liner from my bath mat was thrown away without asking. The most alarming and unacceptable issue was that the crew left my front door wide open when they left the house. It remained open for hours until my daughter came home from work and discovered it. This is an extremely serious safety issue that never should have happened. When I contacted the owner to discuss these problems, instead of showing concern or attempting to resolve the situation, they were condescending and dismissive. There was no accountability for the broken items, the careless work, or the security risk created by leaving my home open. I had reached out for help during a very vulnerable time -- after multiple deaths in the family, losing our senior dogs, recovering from a chronic illness, and managing renovations on a second home while my primary home had been neglected. I trusted this company to help bring some relief during an already overwhelming period. Instead, the experience added more stress and frustration. If you are considering hiring this company, I strongly recommend thinking twice. Based on my experience, there was a complete lack of care, professionalism, and accountability.

Needed a one-time cleaning for a house I was renting. Work was done well, and as requested buy a…read moreconscientious crew. I even got a follow-up text message to confirm everything was done to my satisfaction. Yes, I would hire them again.

Not sure what's going on with her business but I have to tell you she screamed at me now I just had…read morea stroke she screamed at me because she tried to bamboozle me and get me to deep clean which I already did the month before by somebody else and she wouldn't give up she told me a price of $150 but then she said deep clean 250. The girls are very nice but they did not speak English you had to translate to an app. She actually pulled them out because I wouldn't get the deep cleaning after we settled on the 150 she tried to get $300 out of a small apartment that I live in. What a rip off I wonder if she pays taxes on her business I'll have to find out. No one screams at me and a businesswoman she's not no class at all.

They did a very good job for our initial deep cleaning but services went downhill after that…read more Rushing through cleanings, very hit or miss results, and from the unoccupied area of my house always sounds like NO care is being given to anything that could potentially be fragile. I've had to send photos immediately after cleanings were finished asking why certain areas still look untouched and today was my last straw when my doorbell cover mysteriously broke during a cleaning and was swept into a corner of my house behind a door that the team swears must've happened while they were not here, even though that is impossible. I understand mistakes happen, but this feels like a blatant issue that was intentionally hidden. My point of contact was very rude when I asked about what happened, I also didn't love how it seemed to be different employees coming each cleaning rather than a standard set of employees. If you are looking for a one time deep clean, they may be worth it, but I definitely do not recommend for ongoing cleanings.

booked to have my windows cleaned one month in advance I called the morning of June 30 to find out…read morean approximate time the cleaners would arrive. Received a call back stating they would be there after one. Needless to say I gave up a whole day for them to not call nor did they show up I reached out to the company at 4:15 asking when they would be there never received a return call and I called again at 7:00 PM to tell them my disappointment and their unprofessionalism. I would not recommend this company to anyone.

In the past I have generally found them reliable and they did a good job. This time I called to say…read moreI might be a few minutes late for our 2:00 appointment and the guy on the phone said to keep them informed and they would work with me. I called again and left a message to say I'd be a little early instead and would see them at 2 or even before. I got my windows open , screens loosened, and waited...until 5. I called them a couple more times, no answer and NO SHOW. The next day a woman called to say they were there at 1:00 which made no sense since the appointment was at 2. Then the guy said he'd had to leave the office because his wife was sick and he should have checked his machine. Feeble excuses or lies? You decide. I won't use them again.