Thank God, my dryer rarely breaks, but when it does, I know who to call. The folks that work at Jersey appliance are really top-notch and know their stuff. They don't try to scam you or tell you more things are wrong with your appliance than they really are to bulk up the bill. After my dryer was fixed, my dishwasher broke and I called them to ask if they could get me parts. The guy I worked with was really fantastic. We exchanged photos and he helped me get what I needed. It's so nice to have a trusted place in town to go to when stuff isn't working! read more

Jersey Appliance has successfully repaired my clothes dryer and advised my washing machine was not worth the dollars to repair. Honesty. They also serviced by HVAC (GE PTAC units), cleaned them thoroughly, replaced weather stripping and caulking and use a computerized diagnosis tool to ensure maximum performance. From your first contact with Shari to the technician Brian and the owner Bob, outstanding professional, polite, timely and honest service. read more

This company used to provide good service. I called yesterday and had an appointment with a 4:00 pm to 7:00 pm time slot. The technician was a no show. When I called the next morning to determine what happened they were rude and blamed me for the missed appointment as the technician was ready to come by at 9:00 pm on a Friday night. Time to find a reliable service. read more

Had a dishwasher issue and had service tech Brandon come to repair it . Brandon explained everything to me about the issue . Great technician I would recommend this company for service and would hire them again .. prompt and professional !! Good job Thank You. ! read more

We are grateful that GE hired Jersey Appliance in Hightstown NJ to replace our dishwasher! Sal and George were very easy to work with and knowledgeable, too. I wouldn't hesitate using Jersey Appliance in the future. Thank you, Sal and George. read more

Brandon was professional and courteous! A rare find these days! Fixed the problem and instructed on how to use the dryer dial! Who knew!! Thank you very much for hiring him! Will use this company again for any appliance service. read more

Horrible. Appointment times so far out it's ridiculous. They came back 2 x's to fix refrigerator under warranty. Brand new. Not fixed and over a month without refrigerator. Call someone else. You have been warned! Business Owner. You know who we are. You only come out to LBI EVERY TO WEEKS! I am posting for my husband. Brian came out twice and both times it was not fixed! Making us wait with no refrig. You should not be able to be a GE authorized repair service! Also who ever answers the phone (receptionist) was so rude and sarcastic. I can tell by other ratings you have many problems! read more

Very pleasant all around experience. Technician arrived on time, introduced himself, Manny, very pleasant fellow. Described to Manny the problem, and he immediately new what was wrong and described what had to be done, that no parts were involved, and reviewed the over all cost. Manny knew what to do, and in a very short time, problem was fixed. Great service! read more

Just had our LG washer repaired by Manny. He arrived on time, was professional, courteous and very knowledgeable. Manny is a credit to his profession and if you want great service ask for him read more

They are a top notch company; from fixing your problem to installing a new appliance. Jersey Appliance is professional, responsive and honors their work. Brian is the best! read more

Easy appointment time. Technician showed up on time. Very polite and explained what he found. Would highly recommend.

this is the worst company. DO NOT use them. They have taken over $600 from me to fix my dryer and it still does not work. Lots of talk with no solution. Find anyone else to do your appliance repair. read more

Place is a joke stay away from them !! Told my insurance company fridge is working fine !!!

Jersey Appliance came out to replace my range lights and was unable to do so. I had ordered new lights and the technician couldn't get them to work. The next day, they contacted me to say the entire hood would have to be replaced because the model was discontinued. Because of the unique installation, it was going to cost a couple of thousand dollars. Fortunately, I didn't proceed immediately. A contractor was here a couple of days ago for another problem and I showed him the hood. He was able to fix it in 10 minutes with the same lights I had ordered. I paid a non-refundable $130 for the house call. When I called to report it, I was told that they can't splice wires --which is how the contractor fixed it. I wish they had just told me this instead of saying it couldn't be done. read more

I recently had Brian E. a service technician from Jersey Appliance come to evaluate a problem with my newly installed dishwasher. Brian quickly determined the problem and made his recommendations. I'm very impressed with his professionalism and expertise. The staff at Jersey Appliance are very friendly and will follow up on the service they provide. I highly recommend them for all of your appliance repair needs. Thank you! Nancy S. read more

Brandon just repaired my 8 year old clothes dryer. it had been making a squeaky noise. it was still drying the clothes but it sounded like the drum was rubbing something. i was impressed with how confidently he took the top and front off of it. Thankfully, he had the parts in his truck and a half hour later it was fixed and back together. I will certainly use this firm again: my initial call was answered promptly, the appointment was scheduled efficiently and within a few days of my call. The technician was professional, friendly, and on time (and they sent me an email so I could track when he finished appointments before me, giving me some idea of when to expect him). And, as I requested, he called when he was on the way. So glad to have found someone reliable and competent. read more

Jersey Appliance is my go to appliance repair shop, Sal the repairman was great, quick and friendly, serviced my Dishwasher immediately, expert work, the staff is super friendly and helpful both Stephanie and Melissa, they answer all your questions and make an appointment at your convenience. Great value and pricing. I give Jersey appliance a 5 star rating. John B. read more

From start to finish, our interaction with Jersey Appliance was excellent! Thank you to Mike for the great service; assessing the problem with us and fixing it. Sherry and Melissa in the office were professional and courteous. Brian, from the parts department, gave us a call when our part was in and was able to schedule our service call. That was great! Everything happened very quickly and efficiently. We appreciate it and would definitely recommend Jersey Appliance. read more

Excellent Customer service. super fair with pricing. I have been using Jersey appliance for years now and have never had an issue. I am suspect on some of these bad reviews. Brian and Jimmy have both come out to my house and have been nothing but polite honest and money saving where possible. read more

Had a good experience with Jersey Appliance. My new refrigerator had a defective evaporator fan. Service was easily scheduled and the part was available in only two days. Brandon the technician quickly changed the fan and the appliance is now working well again. read more

The technician in our apartment recommended Jersey Appliance to repair our dishwasher. They came right away and repaired after ordering the parts from the maker. Mike is very nice and experienced technician. I feel lucky I found them when I have problem! read more

Excellent service From initial contact to repair, the team was professional, courteous, efficient. The scheduler found a quick apt within my timeframe. When the service person was expected to run late, I was called hours in advance. Brian, the serviceman, called when he was on his way. Although he had a long day, he was patient and courteous. Diagnosed my range issue, provided a price, git the part from his truck and it was done. If I need appliance service JERSEY APPLIANCE is my first call. read more

Jim at Jersey Appliance fixed 2 ice makers and a Summit fridge with ease, expedience and professionalism. Highly recommend this company! read more

When your appliance breaks down under warranty, you expect to call the number for warranty service and have the issue resolved in a smooth and timely manner. This has not been the case with Jersey Appliance, a company contracted to honor GE warranties. Once making the call, I was told the parts for my over the range microwave would need to be ordered. Ultimately it took about a month to receive the parts. This is understandable, so there was no grievance thus far. But once the first appointment was scheduled, the interactions became more and more frustrating. 1.) Technician missed the scheduled four hour window between 1 and 5 PM. Call received at 7PM, two hours after the end of the window to inform the technician was running late and would arrive at 7:30 PM. I refused and asked for a reschedule as this was now evening and dinner time. 2.) During rescheduled appointment, technician pulls into the driveway but never exits the vehicle. After 15 minutes, without ever exiting the vehicle, the technician just backs out and drives off. I call to ask why the technician just left. I was informed one of the parts was damaged and they had to replace it. I wonder why he couldn't have just told me this himself while he was in my driveway. 3.) Third appointment is the charm (or so I thought). Technician arrives makes a repair by switching a part and departs. Within an hour after the technician leaves, use of the microwave revealed it still was not heating, despite the technician saying it was working when he left. 4.) I call to schedule another repair. Microwave is still under warranty. I am told again I have to wait for the parts. After another couple of weeks, I am notified by text to make an appointment for the repair and do so. 5.) Appointment (fourth) is scheduled. However this time I get no text notification or previous day call to confirm as I did before. I call myself to check confirmation. I am told the appointment is scheduled for 1 to 5 PM. The time window elapses and the technician never shows. I call GE and ask if they contract other companies besides Jersey Appliance to make under repair warranties and they find another company to do so. So, I do not recommend Jersey Appliance. Their communication is poor and service unprofessional. No one wants the frustration of dealing with these additional issues on top of a non-working appliance. read more

Jersey Appliance - Text log - Appliances & Repair Near Me - Hightstown, New Jersey

Few weeks ago I called for service the tech came out and fixed it quickly and he was polite and helpful read more

Called on a Sunday and by Monday my fridge was fixed. As always, Brian solved our problem With our subzero fridge. thank you.

The person before me, John A, said exactly what I experienced. Our technician was Mike and he is knowledgable, professional and personable. The office staff is so responsive and make you feel that they are there to help. Every attempt is made to save our 31 year old washer and dryer and we are thankful. Definitely recommend Jersey Appliance to neighbors and friends. read more

HORRIBLE JUST HORRIBLE RUDE UNRELIABLE PEOPLE. And this is before they even showed up to fix my refrigerator..... My fridge is under warranty and GE scheduled them, they called to reschedule because apparently 'GE made a mistake' and then the morning of the appointment which I had made arrangements to wait around from NINE TO FIVE pm they called to tell me my window was 3 to 7pm. The morning of. I've been waiting 2 weeks for this appointment, made plans to have someone home until 5pm and when I challenged them about that they were so incredibly rude, dismissive and told me 'I was lucky they were giving me a shortened window and I just wanted what I wanted and didn't care what they were saying'. So rude horrible people, I can't believe GE contract with them and if it wasn't that my 2 months old fridge is broken I would never use them again. I do understand things happen but their approach, mannerisms and complete disdain was disgusting. EDITED TO ADD THAT THEY CALLED ME TO TELL ME AS I HAD POSTED A BAD REVIEW THEY WERE CANCELING THE SERVICE CALL EVEN THOUGH THEY WERE CONTRACTED DIRECTLY BY GE AND IT IS MY RESPONSIBILITY TO 'DEAL WITH IT' read more

After thinking about it I am amending my 1 star review. The technician did nothing intentionally wrong. He was friendly and diligent. Just one of those things. read more

CONSUMER BEWARE! I had called Samsung to have someone come out and repair my over range microwave door. I knew exactly what was wrong with it and seemed like an easy fix. The spring in the door latch popped which caused the tension to give and no longer hold the door in a closed a position. I spoke to this company and explained it to them exactly this. They explained they will send a technician out to repair it. The technician arrived and said unfortunately this door can not be taken apart to fix the part broken and they would have to order a new door and they would call me the following business day with a quote. So I paid the man the $130.00 fee for coming out and said I look forward to hearing from you. The following business day I was contacted and told the door replacement would be $423.62. So now the total cost would be $550+!!! The microwave itself was only $290.00. Here is where it gets interesting I look up how much the door is and found it for $175.00 from a distributor which means there where going to charge $250.00 to put on the door. So I then began looking up how to remove the old door to do it myself. To my surprise I find a video that tells me how to fix the latch. I said to myself I should try what's the worst thing that can happen? I break a door that needs to be replaced anyway? So I opened the door they said could not be opened and reattached the spring and it works! No parts needed! So this company tried to scam me for $550! Stay away if you can't fix it yourself just save yourself the $130 and buy a new one! Below are pictures and proof that I am not lying! These people are CROOKS AND TRASH! read more

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Great service and good results on a dishwasher warranty repair. Technician also corrected a problem on my oven door with no charge. Very thorough and professional repair. read more

You are full of BS. I have all invoices and just called to verify you serviced me. Invoice attached. More reason to stay away read more

Jersey Appliance - Appliances & Repair Near Me - Hightstown, New Jersey

I strongly recommend AGAINST this company because they're unethical, unprofessional and lacking in any customer service whatsoever. They failed to properly diagnose the cause of the problem with my dryer and left it in a dangerous state, then when I called to complain they were rude, obnoxious and unresponsive. My Kenmore dryer was spinning but not getting hot, and the technician diagnosed the problem as it's thermal fuse had blown. I asked him multiple times what caused that, and the first time he answered "it's old", then when I asked the second day when he came back with a fuse if it was because my vent was clogged and he said "it might be". Then before he left I asked how do I know it's not going to blow again and he said "it shouldn't as long as your vent isn't blocked". Because I was fearful it might be blocked I didnt use the dryer until i had the vent cleaned a week later. After that I put a load in to dry, but the unit continued to give off heat when i opened the door mid-cycle, then when i started it again I noticed the top of the dryer was hotter than normal and lowering the temperature had no effect - the unit was just running way too hot. I attempted to touch the back but it was way too hot to even touch, which i felt was dangerous so I stopped the cycle and unplugged the unit. It appears this company feels no responsibility to determine why a thermal fuse blows, only to replace the blown fuse and take the chance it's because your dryer vent is clogged without verifying that's the cause. internet searches turned up the fact that thermal fuses were required to make sure dryers shut heat off when malfunctioning and running too hot to prevent fires. the technician also only let the unit run for 2 minutes to determine it was "working" when i now realize I should have asked him to run it longer - which would have likely blown the fuse again if the vent was blocked, or would have run too hot as it did when i used it. then he would have been confronted with not having fixed it properly - and then would have to ask me for more money to fix some other part? Do you see the problem here? They charged $125 just for the service call, and another $210 for the repair for a total of $335 for which I got no assurance my dryer was actually fixed, only that it "should" be. I believe if he had spent more time diagnosing what was wrong the repair price would have been much more and I would have turned it down - and he would have made less money by spending more time to properly diagnose. Their supervisor didn't respond in a courteous manner when I informed him I was calling to complain - he thought he was just going to send the man back out, but I asked if he would fix it for free. He started behaving childishly and putting the phone down or holding it away while pretending our connection was bad. This is a professional organization??? Their owner called me several days later - but wasn't in the least bit apologetic for his company's performance or behavior as well as making multiple excuses that were obvious lies and contradictions. i couldn't imagine being treated in a more insulting manner by a company that negligently left my dryer in a dangerous condition, ignored their responsibility and tried to fast-talk their way out of it. I advise you to stay as far away from this company as possible. read more

What can I say about a company that sent a serviceman who was courteous, prompt and VERY KNOWLEDGEABLE! FABULOUS is what I can say! Thank you Brian with an "i".... read more

My refrigerator had been broken for months. West Jersey was the third repair company I called to come and try again to fix what two other companies could not seem to do. West Jersey knew, after careful assessment , what the problem was. They had to order a part which arrived within two days and my refrigerator was fixed within a week. What a relief to finally have it fixed ! I can't tell you have much of a relief it is to have a repair company do the work correctly ! The serviceman explained in detail what was wrong and was done within 15 minutes installing the part. I recommend this company highly!! read more

I agree with all the negative reviews including not wearing a face mask properly in my home. They are unprofessional condescending and rude. read more

Washer works but has intermittent starts and stops. Technician just showed up. Never called to give window of arrival. Didn't ring the bell, just knocked on the door. If not downstairs would not have heard it Asked if he had a way of diagnosing the problem using a diagnostic tool and reading the code. Said our machine was too old for codes to be generated. Told him it was a 2015 model. He later finds the code explanations embedded in the machine, but doesn't acknowledge his misstatement Says he thinks we need to replace the drum and bearings though not sure. Has to take machine apart to do that. Gives a price of $700+, more than the machine cost and the equivalent of buying new. We declined and paid the 95 bucks for the visit Did not have very good interpersonal skills. Wife felt put off. Will not use again read more

Terrific service and super capable technician. We have some appliances that other companies did not want to repair. Jim at Jersey Appliance was unphased by any of our appliances and repaired all of our ice makers and under the counter fridges perfectly. read more

My refrigerator stopped working. From a recommendation from a neighbor I called Jersey Appliance who gave me an appointment within a day. The technician (Brian) diagnosed the problem and it was merely that the computer panel needed to be reset. Having no idea what the problem was, he could have told me that it needed a new panel and I wouldn't have known otherwise. But he was honest and my only cost was the service charge. If you need a repair for any appliance I high recommend Jersey Appliance. read more

BEYOND RUDE! Ralph is absolutely NASTY and HOSTILE!! DO NOT USE this company! Abysmal Customer Service! I would I strongly encourage anybody who has such a negative experience like the one I had with Ralph to call the manufacturer of your appliance explain to them how awful your experience was and recommend to them to stop contracting with this company. read more