Original repair was for diesel fuel filter being full but it ended up being a wiring harness that…read morehad a short in it, causing sensor to show water in fuel. Again thanks for the diagnosis and help.

My work truck was shutting down on me while I was driving and I had a 5 hour drive back to…read morePortland. All the repair centers were so busy they could not even help with a tow much less a look at the truck for 4 days. After calling all around Luis said the shop was busy but would take a quick look if I could get the truck to the shop. I wrangled the truck to the shop. A quick look amounted to a filter clean or change (my choice) and a mass O2 sensor clean. Luis admitted that was not the best option but was willing to try given my limited options. He said if I tested the truck and it broke down they would come for a tow. With no shutdowns in 30 mins of testing I took off down the road for the cost of the a new filter and 30 minutes of service (at my prompting). Luis at this shop was extremely helpful and is willing to prioritize a quick-look which saved me a whole lot of time! Luis even made sure I had the number to a tow service before I left. That is service! Do not overlook this shop. I am not sure why the shop has a skull design as I did not feel death approaching while I was there, but maybe it is because the shop recognizes that for most of us death is most close not from ISIS or a shark attack or Ebola but from the practice of driving down the road.

Initially had requested a throttle body replacement, I had already swapped it out and it was giving…read moreme problems idling high, just wanted them to make sure it was done right. Upon receipt of the truck, the vehicle still idled high. Took taking to a separate company to have it rectified. I brought my vehicle back, giving another chance to a local shop, this time with an exhaust leak and they charged me 100 more than originally quoted, (not the end of the world had the repair actually fixed the issue). They were also an hour and a half past when they stated they open getting to the shop, leaving me just waiting, then took all day with the job they said would take about 2 hours, I use this truck for service calls. The repair they did also didn't fix the leak. I attempted to give them a final chance at swapping out a wheel bearing (fairly simple job). Came by, tech in the shop told me to swing back by shortly and the other guy who was out test driving would get it done. This tech also asked if the bearing I had purchased to provide (Napa Fleet) was for the left or right, in my truck they are interchangeable in the front, which confirmed my suspicion of a somewhat lack of knowledge or experience related to my vehicle. Upon return they told me that I could leave the vehicle and they would get it done the following day. I understand having to schedule out which is typical, but to say you're going to do something and then change your mind a half hour later is bad practice. I've made getting the work done on my vehicle as easy as possible for them and in the end, nothing has really been fixed. I cannot recommend this shop anymore. Honesty and integrity are number one.

Our check engine light was blinking we called the Ford dealer in Wenatchee and was told they could…read morework us in in about 16 days. I called and asked if he could diagnose the problem. Luis was able to work us into his busy schedule , diagnose the problem, get a new part and fix it in a little over one hour. We weren't over charged for labor or parts and were able to continue on our trip without further delay. Great job Luis!

Came into town with plans to leave the next day on our continued WABDR tour. The back break was…read moremaking a popping sound so I gave Sean a call he got me in right away checked the breaks out found a loose E-break cable, he adjusted both the E-break along with the others and re torqued the new wheels all with an hour and a half. All fixed up and ready to roll. Reasonable price and a great guy to deal with!!

While making the trip from Chelan to Seattle at Christmastime, we became aware that our windshield…read morewiper fluid was frozen solid. Before getting to Blewett Pass, we stopped at Jerrys Auto Supply for much needed help. Daniel went above and beyond in helping us de-ice, even going so far as to lending us a heat gun. After 45 minutes, we were successful and went on our way to visit family. If it were'nt for Daniel and Jerry's, we would have missed our family celebration. Thank you Daniel for your kind heart heartendness, and knowlege. (sorry about the broken heat gun)

Eric works on my '99 Chevy Suburban and does a fantastic job. His prices are really reasonable…read more He's a great guy and a great mechanic. Won't go anywhere else!

Owner was very rude. Did not complete job-or even get it started even though my truck was there…read morefrom before Thanksgiving until March of the next year! Most unprofessional mechanic I have ever experienced. Save your $$ for another auto shop. I will rate Eric of Leavenworth Auto 1 star because I can't rate zero stars-which is what he earned and deserves.

Had a bad experience. Asked for a bid before doing the works and it didn't happen. Owner bought the…read moremost expensive part and replaced it then called to say my car was done. I paid the bill, because that's what I do. Confronted the owner the next day and he was adamant about his "quality" service. He only buys the most expensive parts. I truly believe he did and hiked up the price because I looked up the prices online and they started at $59., he charged $330.49. The reason I wanted a bid was the chance to opt out of his services. I had no idea the cost of the part or his hourly rate. Needless to say I am very unhappy with his business practices and hope he doesn't get away with it with other unsuspecting customers.

Yes this is a great company. That believes we should all" Pass it on!" Granted it is…read moreowner,operator,and one and only mechanic. BUT he saved us and our vacation!, while traveling from CA to Spokane WA towing our 5th wheel the fan belt on our truck shredded taking out the water pump. We were stranded in a market parking lot, I asked a patron if she could make a recommendation of a mechanic . She gave us Scotts number. Best thing ever to happen for us!,! Because of our situation he got us back on the road the very next day! Scotts father provided transport for us and we are grateful to him and Scott. We thank him,his dad & Tina for the phone number. Scott said that if the same situation happened to him he hoped someone would take care of him the same way, you can bet we would and will. Thank you Pioneer Auto Repair!

Took a road trip and ran into unexpected car trouble. Called around and this was the only…read moreestablishment that would take us in last minute. Took care of our issue at low cost and gave us a thorough recommendation on what to repair. He also took the time to call around local establishments to see if they would be able to fix the problem (possibly at a lower cost) and recommended those places. Honest, meticulous, and works with integrity. Highly recommend.

My car died while I was driving it and had it towed here…read more After 4 hours of diagnostics and $600 later, Darrell told me he found metal in my oil and it'd need a new engine (basically it was done for as it wouldn't have been worth an engine replacement). Knowing to never trust a mechanic I do not know, I got a second opinion. Darrell hadn't even drained the oil that he said he found metal in and no metal was found in it when it was drained. I've truly never met a shoddier mechanic. Sounds like he can do some minor air conditioner repairs from the reviews I've seen, but figured I'd give a real review of his diagnostics. By the way, all my vehicle needed was some new spark plugs and ignition coils, under $200 repair. It's running smoothly and definitely has years before it'll need trashed. Don't go to this guy unless you want to waste money and potentially be out a whole car. If you want a good recommendation, go to Auto Care Experts in Yakima.

We were almost 200 miles from home and in the middle of nowhere--Dick's came through for us in a…read morebig way. I really appreciated how Rebecca stayed in contact with me while we waited for the truck, and Kenny got us all the way to our house. I am very thankful for their efforts!

worst company ever would give 0 stars if i could. waited over an hour in 30 degree temperature and…read morethe tow truck guy shows up looks at my car it needed to be pushed a little bit to get to the road and he told me to wait called triple a and told them he couldn't do the tow and just left. He didn't even have the decency to come tell me he could not do it so i was left waiting longer until i got a call from triple a saying he couldn't do it. Wait of time and I recommend not giving business to this company