This was our first cruise, and we needed hand-holding. Daphne set everything up, but once our fees…read morewere submitted it was radio silence. Emails went unanswered many times. I ultimately contacted the cruise line several times, via phone and email, to have my questions answered. She's friendly and polite, but certainly didn't go the extra mile for us! Just as easy to book directly through the cruise line, which we will do in future.

I must preface with the fact that this was our 4th trip to Playa del Carmen and that ALL of our…read moreprevious trips have been wonderful, with top-notch accommodations at stellar resorts - AND WE ARRANGED ALL THE TRIPS ON OUR OWN WITHOUT THE USE OR COST OF A TRAVEL AGENT. One of the members of our party viewed photos of our destination and chose it because of what he saw. Obviously, no one at Travel By Ginny checked out this place or they'd have known that the photos were nothing like the actual place they sent us! In THIS case, our trip cost us nearly triple what we'd paid on previous trips to to Riviera Maya; and our visit this time, was nothing short of a DISASTER! (Tip: AVOID THE SANDOS ECO RESORT because 'Eco' doesn't have a thing to do with 'ecology;' it means ECONOMY! Trust me!) As avid travelers, my family and I have stayed all around the globe and at all kinds of places, but THIS is BY FAR the VERY WORST we've EVER experienced thanks to the uninformed and uncaring travel agent! (We couldn't WAIT to FLEE the Mexican dump where we were trapped and return to civility! Wish we'd never bothered because NOW we need a REAL vacation after all the stress!) We had to wait over 3 hours to check-in (which we didn't mind), but when we arrived in our 3 rooms, we felt like we'd been sentenced to prison! The room was bare-bones with dilapidated furnishings, dirty bed linens, a LOT of mold in the bathroom, a filthy toilet that we didn't dare TOUCH, lights that didn't work and a subpar A/C that altogether quit before we went to bed the first night. The bottom sheet on the bed was 2-feet too SHORT and put on sideways! REALLY??? THIS is what Travel By Ginny deems a 'resort?' I think NOT! We decided to make the best of it (since we had no other options and had already paid the travel agent) and we unpacked since it was getting late. Later that night, the situation turned more dire though, when the A/C stopped working at ALL and we suffered through the entire night with NO A/C and a promise from Maintenance that 'they'd be there at 9am to look at it.' It was hotter IN our room than OUTSIDE! (WHY would we leave our nice, air-conditioned home to swelter in a filthy dump???) That first night was HELL. At 8:20am, someone called to ask 'How is your stay?' ARE YOU KIDDING???? When the maintenance guys arrived, they dismantled the A/C and the cylindrical filter was CAKED THICK with dust and grime. (I was surprised it didn't catch fire.) My husband and I went to the front desk to speak to a manager about getting a different room. Since we'd gone to the 'resort' (and I use the term lightly) for a 'family vacation,' we wanted our 3 rooms to be near one another. Imagine our surprise when we got to the front desk and found two other couples complaining about their rooms too and demanding decent accommodations! THIS WAS WHEN WE KNEW THINGS WOULDN'T GET BETTER. I called Travel By Ginny and spent a half-hour outlining our miseries. The SINGLE reason for this trip was because one of the people in our party of 7 wanted to swim with whale sharks, an excursion trip booked for us by Travel By Ginny long before we ever arrived in Mexico. Imagine our surprise when we called to confirm our pickup time for the excursion and were told the company had previously notified our travel agent that they'd CANCELLED the trip entirely and couldn't open the trips again for over a month! So apparently, the travel agent thought it best to not pass on this little tidbit, as it would have meant we'd cancel the trip since swimming with the whale sharks was the REASON for this trip in the first place! We had a room that resembled a prison cell on an unkempt, dilapidated property AND we had no plans to do WHAT WE'D INTENDED TO DO ON THIS TRIP. But we were still STUCK in our Hellish nightmare for a few more days.... What else could go wrong? How about roaches crawling across the floors of restaurants; peacocks and small feral animals that wander through the outdoor dining areas AND literally eat from the food buffet as guests sidestep the animal poop in the seating areas; watered down drinks; NO washcloths in the rooms; a shower bar that fell from the wall and hit me in the head; a toilet and sink that leaked all over the bathroom; a room that had the acrid odor of a mixture of sewage and mold.... and MORE! THIS is what Travel By Ginny considers a 'resort????' My DOG's accommodations at the kennel were better than where we stayed - and SHE had AC! I will NEVER use the services (and I use the term loosely) of Travel By Ginny. I feel we got ripped off in every sense of the word. I even gave them the benefit of the doubt, since they KNEW about all this, and have waited 2 months to see if they offered a partial refund for the trip they didn't provide.....but, NO; not a word, not a partial credit, not an apology of any kind. As a business owner for 27+ years, I can tell you that THIS is not how to build goodwill and not how to ensure repeat business.

Such a nice and knowledgeable agent! Enjoyed working with Jolene. She is the best! Can't wait to…read moreplan another trip with her!

Joline/Brevard Travel Service is awesome. She is very knowledgeable about cruising, shore…read moreexcursions, air travel, trips in the USA, or trips in Europe/Abroad. She is easy to work with, timely, and really does try to get you a good deal. I have used her for several trips. The most recent was a combination 14 day European land and cruise trip for 13 people. Joline did a great job coordinating all the moving parts, had loads of patience with all add/drop of people, and was tremendous in ensuring we made the most of our time, economically. I will work with Brevard Travel again and highly recommend the agency for your travel needs. B.Allen Merritt Island, Florida

The first time I used Cruise N Play was in 2014. So far, I have booked three cruises through this…read morecompany and will continue to do so. Sherry is very professional and knowledgeable in the field of travel. She does at great job at monitoring for price drops, which results in very useful onboard credit! Outside of booking for cruises, she has been able to provide tremendous insight on states within the US that I plan to visit. I love this company because they make me feel more like family instead of just another client. Keep up the good work!

From the owner: I am a travel consultant who specializes in cruises. Although we specialize in cruises we have a…read moregood knowledge of all inclusive trips also. I love the travel industry and constantly am furthering my education on the travel industry and destinations. We give quick and courteous service and take pride in our clients vacations. I carry several certifications within the cruise industry and have knowledge of all inclusive vacations also.

This agency booked a cruise for us on with Holland America and we were absolutely delighted with…read moreeverything. We are somewhat hi-tech challenged and Karen was very helpful in getting our boarding passes and luggage tags. In addition, Karen was able to get us a price reduction. This agency will be our first choice to book any future trips. Normand M.

I must say that the ladies that work here are so helpful. I have used the services to exchange US…read morecurrency to West African Francs. This was the only place I could find last year to help me as my bank was not able . The owner Karen Bense is such a beautiful person to have helped me when I had to send payment down for her to get my foreign exchange money . I never have to wait weeks at all and I always receive a call to let me know when my money is ready to pick up . I'm looking forward to booking my very first cruise and I will definitely be calling here for my travel plans . Thank you Air Land &Sea Travel you always make sure I don't have to worry .

Erin made all the arrangements for our flight , transfers, cruise and excursions! It was awesome to…read morehave someone take care of all your travel details! She is passionate about travel and it shows in all that she does! Try it you will be happy that you did! Debbie H

Erin (Paradise in your palm) helped me plan our Alaska cruise for 13 people. she was very helpful…read moreand picked rooms that were convenient for each age group. it was very enjoyable and the ships was beautiful.

Amanda who is the owner of this business has totally screwed up our dream vacation!…read moreWe booked a cruise with a two day deviation leaving from Rome and enjoying the Mediterranean ports on the NCL Epic. We leave in 37 days and our flights are still not booked correctly. I am suppose to be flying from DFW, my sister and brother in law from Destin FL. She has us out of Orlando which is not where are supposed to fly from. I don't think she knows how to fix it, and NCL can't help because we went through an "agent" (which is far from what she really is) She doesn't have the correct FL mandated licenses to sell travel, so we have filed with the FL Dept. of Agriculture so they can go after her for that part. We are told to be patient, but, we have been dealing with the issues for a month now. It has taken away from the excitement of the upcoming trip. There are lots of good travel agents that deserve your business. Run, don't walk, away from this one. I would give her negative stars if that is an option.

Amazing company. Amanda is the owner and she is wonderful to work with. Helped me with my…read moredreamcruise. If there was an option for 6 stars I would doit. I recommend her company for anyone who is looking to travel.

So far, great service, Bruce very pleasant to work with! We scheduled our next cruise with him!read more

Sandy has been my travel agent for years and its been a great ride! She goes the extra mile for her…read morecustomers, whether it's to get the best deal or negotiate a refund. She has planned complicated trips for us in Europe and S. America including flights, rent a cars, tours, and cruises. I can't speak highly enough of her!