I have been going to them for many years. I see Dr. Kelli Sabin. The entire office staff is very…read moreaccomodating and care about all the patients. They are the best. I never plan on going anywhere else.

Their patient portal messaging/information system is bare bones basic, and very frustrating. I…read moretried to send a partial copy of my Medicare claim rejection, but can't because there is no prompt on the portal to do so. Also, after finishing a detailed message, it did not transmit because it contained "special characters" (i.e. &()#$@). So I had to redo the whole message. WHO DOES THAT? I don't mind a doctor's office trying to save money, but when you pinch pennies like this, can you imagine the quality of service you get from the assumed minimum wage office staff?

I had an x-ray three weeks ago and my Dr. still hasn't looked at it…read more When I call, the person that answers the phone says that they will get a message to her. I have called three times now, and she still hasn't looked at the x-ray.

My recent experience with Fairlawn Family Practice is alarming and disappointing. My hope is that…read morethis review helps others make the smart decision and find a different health care provider. I was prescribed by Josephine Doughman Wegovy in early 2023 and have been dedicated to the medication since. Starting on January 1st, 2024 Wegovy was no longer carried under my insurance. I began messaging Josephine about the issue and calling the office. Josephine tried ONCE to submit a prior authorization while in 2023, she sent multiple to ensure I was prescribed some sort of weight loss medication. Something changed with this office and doctor, I can tell you I was yelled at and "kicked out" of the practice by Paula, the office manager. While on the phone I tried to speak and Paula said verbatim, "we do not need to hear from you". During this exchange I said "please ensure the medication is prescribed and I will pay out of pocket for a month while I find another doctor". Paula responded with "I dont know if Josephine will do that". In essence, this is medication withholding and abandoning a client which is major cause for a report. While yes, Josephine responded to my messages, all 4 voicemails to their nurse line were not returned. In this case, a phone call was not only requested, it should have been required. While I understand being busy, we are talking about medication that I was told by Josephine to not stop "cold turkey" and to at the very least ween off the drug. Josephine had no interest in this once my insurance stopped covering the drug. In fact, she would not try Mounjaro or Ozempic because they are for "diabetes" but she forgets, she prescribed both to me last year for weight loss but was denied. To date, I have never once been diagnosed with diabetes... Seems to me that Josephine has taken on too many patients and in fact, the entire practice has. I share the same sentiment as others, this practice is not worth the time, energy or mental distress. I will be reporting the entire issue to the board as of today. UPDATE: Dr. Doughman & Fairlawn Family Practice have deactivated my Healow account and no messages can be retrieved. I have noted this in my report.