I have been a patient of Dr. Christen's for over ten years now. I am also a birth doula and have…read moreattended births with Dr. Christen over that time, in support of our shared client. Having had two children under his watchful eye and being an advocate for women, I highly recommend Dr. Christen to any client looking for birth with a provider who respects her as an individual, who does not want to put her through unnecessary examinations before or during the birth, and who inherently believes in her ability to give birth to her baby. I have seen Dr. Christen give his clients (including me) his full attention for as long was needed for her to feel that she understood what was being suggested, that she'd had her questions answered fully, and that she was choosing for herself, rather than being ushered into a decision she wasn't behind, and didn't fully understand. I refer any of my clients looking for an unfussed-with hospital birth to Dr. Christen and appreciate very much the options he offers women in our county - the type of care that sticks to science, reduction of risk, and treating women like human beings.

A fantastic Doctor! He delivered both of my babies and I would highly recommend him. I had…read morecomplications with both of my kids and he was always calm and caring. He also has a great sense of humor and could put up with my husband lol. He took the time to explain everything and took my feelings into consideration to do what was best for me and baby.

ABSOLUTE NIGHTMARE…read more We moved to the area in December, and I was trying to schedule a 12 month for my baby. There was a long wait to get an appointment, and the staff wasn't the most professional or friendly. It was hard to even reach someone. I waited for my appointment, and ended up having to call in to reschedule. When I called to reschedule my upcoming appointment, the receptionist had 'no record' of my appointment. I guess they didn't successfully schedule it or mark it down. This was discouraging and disheartening, but we went ahead and rescheduled and I waited the long wait to the next appointment. When it was almost to my appointment day, the office called me to let me know that I could no longer be a patient there because I was a 'no call, no show.' Without speaking with me, they cancelled the long awaited appointment (at this point it had been almost three months just trying to get in to see Dr. Niran). I called in to try to clear up the misunderstanding. Explaining that I wasn't a no call, no show. Perhaps the office staff didn't see the originally scheduled appointment, but it was somehow successfully scheduled somewhere--and then when I didn't show up for the appointment (they said they didn't even have on their books), I was marked a no call no show? I'm not sure what happened on their end, but I am very responsible and communicative. Whenever I do need to reschedule, I call in advance. The receptionist just went on to lecture me about why the policy is important. I'm like "I agree, but I didn't not call and just not show up and you said I didn't even have an appointment. How could I even be absent for an appointment that, the last time I called in, you told me you didn't have scheduled. They are all over the place over there, and I was losing patience. They said in about a week they could get back with me about if I would be able to be seen as a patient. I told them there really must've been some sort of mistake. I did not earn the 'no call, no show' punishment. They called today saying that we would not be able to be seen because I 'missed an appointment.' There was no understanding or hearing me that it was a clerical error on their office's part and I got falsely accused and kicked out for their mistake. I'm just trying to take care of my daughter. I've already waited three months to see Dr. Niran Al-Agba. Now I guess I have to start from scratch. My child is now going to be due for her 15 month appointment. 've completely missed the milestone 12 month exam. I waited and waited for my Silverdale Pediatrics' appointment, nervous about her going without a check-up for months. Now I'll probably have to wait again to have her seen by another new Doctor elsewhere. They could've at least kicked us out right after the supposed no call no show, rather than making me wait a month just to tell me days before my long-awaited appointment. I waited all that time for nothing. So unfair. This is not right/unethical treatment of a patient who needs care and her mother who is responsible and communicative.

My family loves everyone at this office! The staff, nurses and doctors are so friendly and listen…read moreto my family's needs. 10/10 recommend! :)

When I turned 65 I was told that I could no longer use Navy Hospital Bremerton due to active duty…read morepersonnel requiring medical attention. I was told to seek a civilian doctor. After quite a bit of searching and a suggestion from a patient I decided to try Dr. Brad Frandsen. I am now 78 and Dr Frandsen has been my family doctor for 13 years. He listens to all my medical concerns and takes the appropriate action to correct my problem. This man is awesome and I trust him with all my medical needs.

Well she really doesn't care! Sent me a dismissal letter! Instead of being professional and…read morepersonally contacting me! Said my care was beyond their scope... That's a laugh I'm type 2 diabetic with the usual suspects. To have that lack of professionalism is truly astounding. That clinic has no insurance dept and blame games were played all along with a referral for me between her office and Rayus Radiology. It took ME to find out what had happened. And then more blame games. I have never ever seen a clinicians own staff member "Amy" be in charge of actual referrals. She was the nurse,!!! And I wasn't wrong about Melissa Harwood's attitude on my first and only visit. Don't bother with this clinic! And to add they fancy themselves somewhat concierge Drs by which you pay a yearly fee to join. This you would think the standard by which they conduct business and communicate with patients would be much higher. Bushleague to say the least!

I am a 61 year old in relatively great health, although have back issues and a successful kidney…read moretransplant in 2018. I do not have high blood pressure or cholesterol. I filled out the 20 page documentation to be seen by the Physician Assistant - waited a few days and received a cold voicemail from the front desk stating that because of my health, the PA would not accept me as a new patient, although their website offered as this provider being the only one who was accepting patients over 5. If you need care, stay away from this clinic. I didn't realize providers who accepted new patients screened out those whom they took an oath to help.

Great physicians and support staff . 20 plus year patient. And they run on-time without me feeling…read morerushed.

This woman is a gem to the medical world…read more I was referred to Kelley from another facility during the beginning of my whole pregnancy. I really had no idea who she was and was just sort of driving blind. I ended up being really lucky in finding her. If you ever do a little research on her, you will find she's one of the best in the region, dedicated to her work, and surrounded by just as talented colleagues. From the beginning, she was kind and upfront. She remained honest and to the point. But still was able to act like a human being, something I see so little of in the medical world. Especially people as talented and sought after as Kelley. She really helped us through the difficult patches and ultimately at the delivery, knowing she was there and in charge helped put me at ease. I highly recommend her to anyone looking for a wonderful OB and a great experience in childbirth.

I really hate to be the bearer of bad news, but I have to finally write a review about my…read moreexperience with Dr. Hanrahan. When I still lived in Seattle, I had amazing insurance through Blue Cross. I found Dr. Hanrahan through here, of all places, read the reviews and watched her personal video on the Minor and James site. I had a good initial feeling and went ahead and made the appt. for my annual and Pap, etc. What was interesting during my first appt. with her was the way she reacted to my age (I was 35 at the time) and that I'd had one abnormal Pap in the recent past. I appreciated the concern at the time. Warning, the following might be TMI for some, but I think that it's important to understand all of the specifics of my visit(s) so that you can be as informed as possible if you're in a similar situation. My next test with her came out abnormal and she and Nurse Alicia informed me that I had moderate to severe dysplasia. This hadn't come up in the abnormal Pap from less than a year before and my previous doctor had only said to do a follow-up within the year. Ok, not panicking yet, but then Dr. Hanrahan immediately scheduled me for a biopsy asap. Biopsy is scheduled and I'm leaning toward the freakout end. I feel that she didn't do her best to answer my questions and that I had to Google a bunch of different topics related to the biopsy, etc., especially possible complications and recovery, et al. The biopsy that I had with Dr. Hanrahan was one of the worst experiences of my life. It was painful and I felt extremely uncomfortable. But wait, there's more....unfortunately. Biopsy definitely confirms the "moderate to severe dysplasia" and she schedules me for a LEEP procedure to remove the abnormal tissue. At this point, I'm envisioning dying of cervical cancer and I didn't care for her growingly blase attitude throughout the whole thing. The other thing was that she made an odd comment about a condition that I have and said "well, you're an odd case of PCOS, as you're one of the lucky ones that aren't overweight. Wow, just wow." Quote, unquote. I'm reminded of the timing and the tone of the comment being incredibly out of place. The LEEP procedure was quick and relatively painless, so at least that went well. However, the final straws are these. I went back for a follow-up Pap and exam. The follow-up pelvic exam was the most brutal that I've ever experienced in my entire life, no joke. She also said that she couldn't "find my cervix" and fumbled around for like 5 minutes. WTF? Really? She calls me within 2 weeks, says that the cells are back and she wants another biopsy, etc. The red flags completely went up for me as I had mentioned to Nurse Alicia during my last visit that my insurance would be running out (due to job change). I didn't call her back immediately and the next message she left tried to be ominous, basically chastising me about not acknowledging the severity of the situation with needing to get in asap, etc. Hmmm. My Spidey sense was tingling. I called her back shortly thereafter and left a message explaining that my insurance would run out by such and such time and that I was very concerned about the future and I'd appreciate her guidance and advice. Guess what? NO CALL BACK. I left a similar message a few weeks later, knowing that she's very busy and hard to see and all of that and guess what? Yup. She didn't bother calling me back at all. Ever. :( I moved out of town to Portland, OR and signed off to get my records from her for my new doctor last year. She only sent PARTIAL records, nothing after the biopsy, even after repeated attempts to get the complete records. Bizarre and incomprehensible, truly. I've since switched doctors (gotta love the insurance rigamarole) and I'm concerned that she'll do a repeat performance and not send everything. Not sure what to do if that happens, just short of marching back to Seattle and demanding my records in person so they can't keep ignoring me. Yes, this is a book and TMI, but if it can help anyone out there avoid something like this happening to them, so be it. Good luck with your future care.

I'm surprised to see a negative review for Pacifica and even more surprised by the context, which…read moreis the complete opposite of everything I've experienced in over 3 years of care with this team. They are ALWAYS available, whether by phone, video call, or in-person visits. I have seen all of the providers and can't say enough good things about each of them. The office staff has been fantastic - all calls and questions are answered, and the follow-up is thorough. I love the addition of dogs in the office - what a perfect buffer to an otherwise potentially anxiety-inducing experience. This is a very personal experience, unlike any other I have had in the past. I cannot recommend this practice enough - if you are lucky enough to grab a spot!

I loved my doctor and her starting this business several years ago. I supported her when she…read morestarted out moving from the doctors clinic to what seemed like an amazing new clinic. She told me she shouldn't tell me about it but she basically stole me from normal healthcare. I liked her. She was smart and capable. The sad news is every time i went to the new clinic and I arrived for an appointment it was new staff. They were always rude. This should've been a red flag since I had appointments 5 times or more a year. I was told when the clinic started there would be video calls and care from afar and paying this monthly fee on top of the doctor visit fee would be worth it. Unfortunately it never was. Only during Covid did the video calls happen and half the time the Dr never showed for the appointment. I did appreciate that before they expanded my needs were met when my Dr was out of the office. Fast forward to POST COVID. More new staff and a new office on Bainbridge. You'd think quality of care was going to be better...wrong. More new front office staff. Staff that hung up on me after I heard champagne pop and laughing in the background. I questioned them on if they were having a party. They hung up on me. I was in a medical emergency and got hung up on. And I pay a monthly fee to ensure said care. I barely heard from my doctor since post Covid. The staff is rude and unhelpful. They cancelled my appointment 3 times and I received a letter stating my doctor was terminating our medical relationship. I'm fine with this as I've had to take entire days off to make their appointments to then just have them cancelled. They have dogs in the office and at first I thought oh good I can take my dog to my appointment to have the doctors dog try to attack my dog. Bottom line is dogs in a medical environment isn't okay. I wish it was. But it's not. Yet the dog is still there. It's sad to see a good physician become what they are now. Staff won't support as promised, appointments cancelled last minute and with 5 other doctors I was hung up on when I had a medical emergency. We'll see if they stop my charges of the "monthly fee" to get no care on 1/1. I hate having to fight for good care. I liked my doctor. But her staff.... And the inability to take care of someone seems a high price to pay without actual care.

I used Dr. Frandsen's Sound Health Care Center's new online payment portal for the first time…read more I have always called in to SHCC and paid by bill by giving my credit card over the phone. That always worked perfectly. A bill came in the mail yesterday with new instructions how to pay online at www.quickpayportal.com. It was quick, easy and safe. I entered a code from my bill, it pulled up my account showing the correct amount I owed, I put in my credit card info and paid the bill. I can pay on my cell phone too by going to the same web site. Really convenient. Using this new payment service, I can also keep the phone lines open for patients who really need to get through to the medical staff quickly. Smart patient care improvement. I like Dr. Frandsen's clinic because it is so comprehensively innovative and progressive.

Brad is the worst Dr EVER. He's condescending, rude and bordering on negligent. His practice is…read moremostly focused on recruiting patients for his drug research (on floor 2 of his building). Be very wary if he asks you if your have helio-transport insurance as this is his family's next business venture. Do yourself a favor and find another Dr as there are MANY others nearby. I gave him 1 star only bc I can't give him 0 stars.

Dr. Bauer is amazing! My initial visit was everything that I hoped it would be. Dr. Bauer is…read moreboard-certified in internal medicine, and my 75-year-old body, needed more care than I was receiving from my previous, family medicine physician. I have type 2 diabetes, that is fully-controlled by diet, but Dr. Bauer fully-evaluated my feet, and that was a big plus. He went over all of my present ailments, medications, and specialists that I am seeing. He ordered lab tests, that were drawn in his office. I love the patient portal software. It is far superior to MyChart. And Dr. Bauer is independent, so I am not rushed and limited to 15-minute appointments, like Virginia Mason physicians are. If you call the office, someone actually answers the phone, unlike the under-staffed phone-banks that Virginia Mason uses. His office staff work well together, and seem like a family. I have a follow-up appointment in a month. It was a very, pleasant experience.