I had an issue with an invoice and asked to speak to the office manager. I was told she had an…read moreemergency at another location. They took my info and said she would call me. A week passed and still no call. I show up in person and was told she was being seen by the dentist as a patient at the time and was not available. I was assured she would call me that day after her visit with the doctor, As you guessed she never called. I did notice a trend of no one in the waiting room during my visits, and no one in the rooms in the back as I passed them. I still had to wait a long time out front, and then a long time waiting in the dentist chair. Something is not right there and it's sad to see. I will be changing to a new dentist.

In my 50 yrs of customer service, I've learned you're the reception area is the "first…read morerepresentative " of a business. This is critical as the your exchange with a client will determine if they want to do business with you. This is the reason for my review. On July 8, 2024 I decided to change dental providers and contacted Dental Care at Woodland Crest. I spoke with Lucas who took down my information and said they would contact my former dental office for my records. He asked for the name phone number and email info of my former dentist, which I provided. On July 12, 2024 I contacted Dental Care again as I had not received any new patient info for the transfer. Once again I spoke with Lucas who informed me that they had not received the transfer papers but was going to call them when we were finished . During this call I asked Lucas if I could at least schedule an appt for a cleaning. He was pleasant and said, I've got you down for Mon 7/15 at 10:30. Uneasy about scheduling an appt prior to them getting my papers, I agreed to the appt. On 7/15/24 I arrived at the Dental Care office for my appt. Upon checking in I was informed it was 10:31 and my appt was at 10:30. I let that comment slide. However the discussion after that was less than professional, accusatory and very upsetting. The gentleman at the front desk informed me, "we don't have you in the system" and "we don't have any appt for you at 10:30", and "did I possibly call the wrong office". I explained to the desk person that I had spoken with Lucas twice, provided him with the same contact information twice, and told him that Lucas assured me he was following up. After talking with Lucas twice, how could someone ask if I called the wrong office?! I never received any new patient paperwork or phone call that there was a problem prior to the 7/15 appt. I was given paperwork to complete while the front desk person tried to "find" Lucas to get his side of the story. After speaking with Lucas, evidently the paperwork had not been received and they were calling for it, so they could "get me in". At that point I decided I did not wish to do business with this company. Unfortunately, I never met any of the providers so I cannot attest to the quality of service. So, I decided to leave. A BUSINESS MAY HAVE AN EXCEPTIONAL PRACTICE, BUT YOU WILL NEVER KNOW IF THE FRONT DESK STAFF IS A DETERRENT. He gave me paperwork to fill

I've been going here since long before Amy started and NEVER had a bad experience. They got all new…read morepeople here now. I get my teeth cleaned every 6 months and I have very nice teeth. About a month ago I had an absolutely terrible experience here. At my last cleaning, the Dentist (Amy) spent all of 2 minutes with me and left me feeling like I had rotten teeth. She said there were these spots they are going to be watching and insisted I needed a filling between my molars all of a sudden. Then she proceeded to tell me that the hygienist can answer any questions I have and quickly left the room. Incredibly unprofessional and a terrible way to treat a patient.. I ended up going to a different dentist who has there own practice, for a second opinion. As soon as he seen the XRAYs, he smiled a little bit and immediately said, no I wouldn't touch it. He said, if he wouldn't do anything if it were his own teeth, he isn't going to do it on his patients. He also spent a good 15-20 minutes with me, looking at my teeth and explaining his opinion. Stating I have very nice teeth as I had always been told before. Which is kind of funny considering his office was far more busy but made it feel like he had all the time in the world to spend with me.. This dentist also doesn't use AI to do his job or to help meet corporate quotas like "All Smiles" does now. I would advise everyone to stay far away from this place unless you like getting your healthy teeth drilled on for no good reason. A lot has changed since this was Joann Martens practice. Not in a good way either. Yet they are still using reviews from when this was a private practice! Hopefully this review can help prevent others from getting unnecessary work done from this place. Also, if you plan on getting a second opinion just beware they are absolutely terrible about getting records transferred when requested. At first they tried to tell me I never sent them the request form back, then finally found it and sent it back when they had it for almost a month. It's a national chain and not a private practice anymore.. There are much better places to go!

I have gone here since I was little but after today I will be going to a new dentist. I was getting…read morecavities filled and the whole time they did not seem very focused, talking about going to dinner and what's in the news. When it was time to put the metal thing around my tooth it wouldn't stay so they would start drilling and it would pop off into my mouth and they would laugh about whose fault it was each time it happened-about 3. After the cavity was filled they were yanking to get the metal out from between my teeth and in doing so they gauged the outside of my cheek with the metal. I was bleeding and they said sorry and joked about how they normally try not to hurt their patients. As I was leaving I felt something in my mouth when I spit it out I found that it was a big piece of tooth that chipped off when they yanked the metal out. Never going back. Completely unprofessional this is not how going to the dentist should be like.

I had the best experience at this dental office! Everybody was very kind, friendly and welcoming…read more Dr. Martens and her staff made me feel anxiety free and relaxed. I must say this is truly one of the best dental offices I have ever experienced and would highly recommend this office to anybody looking for great dental care.

As Always, Karls Dentistry (second generation of service and care) was on time with my appointment…read morefor my 6-month cleaning. The Hygienist (Marcia) was professional, informative, courteous and with more than 30 years of service, she provided a thorough cleaning with care. I recommend Karls Dentistry to anyone in search of this service. Looking forward to next time...

You will always be treated like family when you visit Karls Family Dentistry. Everyone truly cares…read moreand makes a visit to the dentist an enjoyable one!

Dr Lord and his staff have been fabulous. I used to be a nervous wreck going to the dentist, but…read morewith his easy manner, extreme patience and willingness to give me as much novocaine as needed, I no longer tremble at the thought of going in for work. His staff (Julie my hygenist in particular) is wonderful, she's always encouraging and educating me on how I can do better to improve my dental health. I know they care about me, which keeps me going back. The work Dr Lord has done for me has been beautiful. When people ask who my dentist is I kiddingly say "I go to the Lord for my dentistry!". I would highly recommend them to anyone who is looking for a great dentist.

Dr. Lord is meticulous and careful to do the work right the first time. He fully explains my…read moreoptions in a way that is easy to understand, and he will never recommend a procedure that I do not need. It is clear that he and his staff are committed to keeping up on the best current practices for the patients. Dr. Lord and his hygienists provide dental care that is customized for each patient-even down to how often we come back for cleanings. I go in for cleanings every four months because of my plaque, and my husband goes in every six months.

Maggie Fisher is my aunt so it might sound like I'm a little bias but i'm not, yet I'm still so…read morehappy that she has her own space to do what she loves and shes amazing at it she has been wanting a space like this for a long time I remember when it was still being built she and her staff treat everyone so kindly it is just truly amazing how kind everyone is and they are great what they do. -Leo

Terrible customer service, rude front desk staff and manger. Charged me for a bill that wasn't mine…read moreand when I called back after leaving I was talked to in a very unprofessional manner. Taking our business els where!

This morning I had an appointment to have my teeth cleaned, a biannual event…read more Dana is the Hygienist that I always try to see. She is absolutely wonderful, a true professional in all respects. She goes out of her way to make sure that I am comfortable and at ease which makes the appointment better for both of us. The Dentist chair is not somewhere that one automatically feels relaxed, yet with Dana I feel relaxed and do not have any fear of pain or discomfort. Dr. Stockheimer is probably the very best Dentist that I have ever encountered. I actually look forward to going to my appointments. Thank you Dr. Stockheimer and a huge thank you to Dana!!!

After ongoing sensitivity and pain in one of my molars, my regular dentist determined that I needed…read morea root canal. They tried to do the procedure in the dentist's office, but they weren't able to get me numb enough, and referred me to Capital Endodontics. I was nervous going in - the experience in the dentist's office the week before had me convinced this was going to be a painful procedure. Dr. Landwehr immediately put me at ease. His chair-side manner was amazing, and the first thing he explained was why I experienced pain when the dentist tried to do the procedure, and how they would numb me so that wouldn't be repeated. He then went on to explain what was going on with my tooth, why I needed the root canal, how they would do the procedure, and why it was the right solution. The procedure itself was comfortable and quick. Dr. Landwehr was thorough in explaining what was going on the entire time - what I would smell, hear, and feel - which I greatly appreciated. I think one of the most notable things about the whole experience is the absence of any post-procedure discomfort or pain. My jaw is slightly sore from my mouth being open for so long, but the tooth and surrounding area feel fine - no sensitivity, no tenderness. I had my procedure around 2:45pm and by about 6:30pm all of the numbness was gone and I was able to eat a (relatively soft) dinner without any pain or discomfort in the tooth. I highly recommend these folks if you need a root canal, and from the other reviews here, looks like you can't go wrong with any of their practitioners!

Wonderful experience from start to finish. The front desk staff was extremely professional and…read moreknowledgable, the assistant and doc worked very well together and I didn't have any pain! The doctor called me the day after to see how I was feeling. What a fabulous establishment!