Very poor communication! And then just when you think you have an agent direct line, you call it…read moreand it sends you to the Allstate 800 line, and they have no idea anything about your bundle package so it's a huge waste of time and you run around in circles. 24 hrs it took to respond about a cancellation. Then, when my homeowners came up for renewal, I asked to shop around , and I got every excuse under the sun to not have to do it. I guess maybe they know best! Not very customer savvy! And if I could put a zero rating, I would give no stars at all! I called and I saved myself half of what I was paying them! That speaks volumes! With the same coverage, I might add!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. From an early age, I've enjoyed helping people. That passion led me to open my agency here in 2019. Providing outstanding customer service in a community I love, while helping people learn how to choose the right coverage, is rewarding. When I am not in the agency, I enjoy spending time with family, attending the high school football games, working out, watching my children's sporting events, golfing and traveling are among my hobbies.Giving back to this community is important to me which is why my agency supports Toys for Tots. I'm also a member of the Monroe Chamber of Commerce where I work with other business owners on the betterment of the community. When customers come to my agency, I want them to feel welcome. You can always stop by for a policy review or to get answers to insurance-related questions. Call or stop by our agency today!

Soooooooooo bad service . Can't write enough how bad this group is!! I have my auto and home…read moreinsurance with them, and I have got my father and since I am in the auto business industry I have referred a lot of my customers to sign and switch to this group. However price went up no explanation was made or notice . And that wasn't the problem but for first time My father needed a service on His car after a problem on his car on high way when his car had mechanical issue. We have the tow service with out policy not only bad response on the phone in more than 5 phone calls but also each phone call was for over 30 min and every time was different response however my father stayed on the highway up till 4.30 am on the high way in cold weather and no heat in the car. So I go 4.30 am to pick him up and leave car on the side of the high way. Keep in mind that they said some one on the way since 7 pm and 9 hours after still no one showed up. And even 24 hours after still no one came to pick up the car then we had to pay over 300 to tow the car throw privet company. And even no truck showed up from the Koritko group they said they only will cover $75 for the towing . I'm in shopping for new insurance for my self and father auto and home. I would not risk my house to be covered by this group. I don't know them but my mortgage broker recommended them at the time I bought my house. And just like he did send me to this group but I will make sure to not have this happen again and will Share my experience with my clients and advice them to switch and never to refer any one to this group. They didn't even call or try to do any thing about their mess. DO NOT SIGN WOTH THEM PLEASE. Your KIDS WIFE OLD FATHER AND MOTHER. Not SAFE . I wanted to share this Bc don't want this to happen to any one else.

John was amazing at getting me the best price on my home and car insurance! I was treated like…read morefamily.

liberty mutual insurance boy what a shady operation. quote me at 144 a month...then the bill is…read moregoing to be 270 a month? i'm going full blown karen on your ass #libertymutual

Agent Serena Johnson did an excellent job of helping me replace a competitor's policy with a LM…read moreone. Involved a complicated situation, but all done via internet. Agent Johnson very knowledgeable about product and procedure.

Worked directly with Adam. Unfortunately my experience was been disappointing. When negotiating a…read moreprice for rental properties he made me feel like he had the last word. I thought the agents worked to make there customers happy, but after asking him to negotiate ONE home for me he acted like he was waisting time with me and was very reluctant to even get back to me. He broke ties with a client. Seems like he has enough work or customers that will do what he says. Not a team player. Or at least that was my experience. Hopefully in the future he will see his clients as part of a team, and not a nuisance.

I have my home and car insured with Adam MIller Agency. They always go that one step beyond to…read moreaccommodate every need. Julie answered the phone two minutes to closing and we were able to purchase a vehicle that night. She stayed until we received our paperwork, and saved us a one hour drive back to the dealership. If there is a premium increase, Michael will look for another carrier to satisfy our needs for less money.

Cannot get a human on the phone - agent does not return voice mails or emails. Their corporate…read morevoicemail service is a joke! it is just one big circle. After 12 years - I quit!!!!

Seems as if Liberty Mutual wants to lose as many loyal and long term customers as possible…read more Totally impossible to get them on the phone unless you have an hour or more to wait on hold. Once you finally get someone, they are either completely incompetent and can't take care of the simplest thing or they just hang up. I have been a customer for over 20 years and have several policies but I'll be shopping for ANY other insurance company.