Jenn Collins was amazing helping our mom find a condo in Rossmoor in Walnut Creek after moving back to the Bay Area. A few months later our mom passed away unexpected and she helped us sell it again. She couldn't have been more compassionate and caring. She made it all so seamless. She doesn't rush you into decisions and makes sure she finds exactly what you are looking for. Her communication is always spot on. It was a pleasure working with her and would recommend her highly. read more

We can't say enough great things about working with Jenn Collins! Before finding Jenn, we were completely lost in the home search process and didn't even know where to start. From the very beginning, she took the time to explain every step clearly and made what felt overwhelming suddenly feel manageable. We were working with Jenn remotely from Brooklyn, and despite the time difference, she was incredibly responsive, organized, and on top of every detail. She truly took the time to get to know us as a family -- what mattered most to us, how we live day-to-day, and what kind of home would actually fit our needs. Jenn also took no shortcuts. She carefully reviewed every property, flagged potential issues we never would have noticed, and made sure we felt confident and informed at every step. Her thoroughness, honesty, and genuine care set her apart from anyone we've ever worked with. We would recommend Jenn to anyone looking to buy or sell a home, especially if you're navigating the process from afar. She made what could have been a stressful experience actually enjoyable -- and we're so grateful to have had her on our side! read more

Jen is amazing. Highly recommend her for your buying and/or selling needs. She is highly professional and listens to our needs. Go Jen!!!!

Jenn helped me buy my first home. As a first-time buyer, I was intimidated by the whole process. I knew as much about buying and selling homes as a 3-year-old. Jenn stepped in and made it all so much easier. Not only is she extremely knowledgeable, but she's also kind, personable, creative, and quick on her feet. She was with me every step of the way. Jenn went above and beyond when helping me buy my first home, so when it came time to sell, it only made sense to hire her again. Jenn made the process super easy. She's highly proficient in social media marketing and presented us with a clear and concise plan to ensure our home would get plenty of attention. Jenn was also a lifesaver when it came to prepping the house for sale. She has a long list of trusted vendors who stepped in to take care of everything we needed - painting, landscaping, deep cleaning. Jenn coordinated it all, kept everyone on schedule and within our budget. She made sure our home looked its absolute best. Jenn goes above and beyond in every aspect of the buying or selling process. As my wife puts it, 'Jenn is a badass.' She goes the extra mile with a smile on her face. She got us multiple offers and managed the entire process, making it stress-free for my wife and me. I couldn't recommend her enough as a realtor and overall human being. Jenn is the best in the bizz, simple as that. read more

Jenn Collins was the natural choice when it was time to sell our Oakland home: She came highly recommended by my prior buying/selling agent in Los Angeles when I was initially looking to buy a home in Oakland, and we've never looked back. Jenn was always super friendly & professional and made the buying process a breeze. She even sent champagne on the anniversary of the closing! So of course, when it was time to sell, we called her back up and "got the band back together". Jenn worked with us to get the needed renovations, set the right price in a rough market, and completed the sale quickly while I was out of state! Now that I'm back East in New York, I tell tales of Jenn to my current Compass agent, my brother-in-law, in hopes of inspiring him to do better. :) As capable as she is friendly, Jenn Collins is a pleasure to work with and an effective real estate agent, whether you're buying or selling. Highly recommended! read more

Jenn was a pleasure to work with. She was very well prepared and sold my home quickly. She's kept in touch throughout the years and I highly recommend her. read more

We worked with Jenn to purchase our home in 2020. She had been supporting us in our understanding of the market for several years before that. Jenn is a wealth of knowledge and is always available to lend an ear and give advice. She is one of the best professionals I have worked with and I highly recommend her. We feel lucky to have worked with her. read more

Highly recommend Jenn Collins, met our deadlines sold a home in San Ramon CA and supported our home buying needs. She responds quickly and cares about her customers. Thanks Jenn. read more

A friend referred me to Jenn Collins when I was considering buying my first home and looking for a realtor. I had no idea what I was doing, therefore, it was very important for me to find someone whom I could trust to guide me through the process every step of the way. From the first time I spoke with Jenn, I felt at ease. She explained the process to me very thoroughly and in layperson's terms, to ensure I understood. She was incredibly patient with all of my questions and indecisiveness in the beginning and never made me feel silly for asking questions. Ultimately, I chose the Jenn Collins Group because I felt confident in Jenn's experience, expertise and knowledge of the East Bay, as I had never lived in this area. While there are many things that Jenn did to earn a high rating from me, the thing I valued most was her dedication to making sure I found a home that "fit" me in all aspects. She did this through asking me many questions throughout the process. The most important questions she asked me were about choosing a location: she asked "If you could live anywhere, where would you live and why?" She then took that location and suggested a city within my preferred distance from work. Throughout my search, she reminded me of the attributes I was looking for, and guided me to a condo complex near downtown. Her suggestion of Walnut Creek was perfect! I love the neighborhood and the ability to walk to everything I need. I would highly recommend Jenn to anyone looking to buy a home, particularly first time homeowners. Thank you, Jenn! read more

As first-time home sellers, we were so blessed to have found Jenn! She patiently led us through the process and provided expert guidance at every step. I was so impressed with how fast she got to work and got us on the MLS. Her hard work and responsiveness never faltered throughout the process. If you're reading this review, there is no reason to keep looking for an agent - you won't find anyone better than Jenn Collins! read more

Jenn Collins is one of the best I have worked with. Attention to detail, always communicating status of where we were and got a complicated deal done. No hesitation at all to recommend her! read more

I would put 10 stars out here for the Jenn Collins Group and more if possible! After interviewing a number of seller's agents, particularly during this changing market, we decided to go with Jenn for many reasons: 1. Loved the way she greeted us as prospective buyers when we first met her at an open house - just the way we would have wanted prospective buyers greeted at our home. 2. Appreciated the thoughtful recommendations she provided to that seller to maximize their return on investment. 3. Researched her and found nothing but glowing reviews - and now we know why from first hand experience. As we worked with Jenn to prepare our home to go on the market, one of the most positive aspects was her ability to listen - to listen to our needs and desires, as well as to be direct with her professional input. We had a unique home to market, and a need to sell the home in a timely manner, and she did a great job coming up with multiple plans for us to select from. Each concern we shared was addressed, and every success we had was celebrated together! I can truly say that Jenn earned every penny of our commission - and if it were feasible to change that split between buyer's agent and seller's agent to 1%/5% I'd do so in a heart beat! I recommend Jenn to our friends and family members wholeheartedly. Buying and selling property isn't easy even when you do it every day. With Jenn at our side, we knew that when those inevitable problems came up we had a partner that would help come up with creative and viable solutions. Jenn is well connected with local trades people and helped find affordable and timely solutions when needed. read more

Overall - The experience from start (or pre-start) to finish (and post-finish) working with Jenn and her team was top-notch, and when any future real estate needs arise in the future, we know who to reach out to. Two separate transactions, one with contentious legal complexities, created multiple transactions and barriers at once and over a long duration. The summary of our interactions are outlined below, and we hope they provide useful insights for anyone who is considering working with Jenn and his Compass team - the best team in the area! Responsiveness - Real estate in our west coast market can move at the speed of light it seems at times, but due to COVID business restrictions, the normally speedy process was bogged down by regulation. Despite the fluid regulatory environment and broader economic realities, Jenn was available to pre-emptively and concisely answer questions, in email or text (faster) and of course in person or over the phone. After expressing the limited time we had to dedicate to the process, Jenn promptly and professionally put on her project management hat and provided status updates of all the relevant information (including tasks, owner of tasks, deadlines, and strategy point) on our schedule and accommodated us as if we were the only clients, though of course we knew we weren't. If she didn't know an answer, she said so and said when and how she'd get the information for us - we weren't left in the dark and Jenn always responded in a timely manner. Jenn made us not only feel our transactions were important to her, but that she would do whatever she could to help...including before we officially hired her team, and even after the transactions closed. Attentive/Helpful - After working with another Compass agent in a different state who we trusted, we were introduced to Jenn from that agent for California. She was genuinely warm and courteous, listening to what we needed, the complexities of our particular case, and showed an earnest desire to be helpful. Jenn developed a strategy for selling the properties, in writing which made my reviews much easier and was my preference, and provided all the relevant options to consider as well. She did her research and also provided plenty of information regarding costs, timing, market conditions, and best of all she concisely and clearly pulled it all together and coordinated with all the subcontractors, subagents, property managers, etc. so that we were all on time, had the current status/delays notified to the proper parties, and at or under cost. I cannot begin to say how this process was so very helpful to me and respectful of my time. For those that don't like written strategic and tactical proposals, I know that Jenn is a great communicator verbally (over the phone or video) and will get you the information you need (or didn't know you needed), when you need it. Her kind but go-get-it attitude was very appreciated and helpful, particularly when there was breakdown in communication on occasion with other parties (not her fault), but she stepped in more than once to make sure we felt heard and listened to, and the help didn't stop once the properties were sold...she maintained her helpfulness as needed over time, even post closing when some additional documentation was needed for the courts. Professional - Jenn is respectful, humorous, very easy to get along with, and grounded. She listens to her clients, does her best to be thoughtful and informative in replies, and when it comes time for negotiations is clear, concise, and reasonable. She helps set expectations upfront, can promptly explain her reasoning with relevant data, and is ready with Plan B and Plan C without being asked. She has never come off as rude or curt. She operates the way the clients need her to, whether that be by mode of communication (email, text, phone, etc.), timeframe (dealing with clients in and out of town is challenging), data-driven (accessibility, frequency, depth, and type were our needs), or personality (charisma and being personable are her specialty). Being a clear and helpful communicator, Jenn and her team went above and beyond her duty to make sure her clients were taken care of. Responsible - As with all complex transactions, things don't always go according to plan. But a great realtor will not shy away from mistakes or lie or blame others. When the road got tough and mistakes were made, she was responsible in making sure the ship was steered to the correct course. She didn't shy away from responsibility, and took care to make sure there were no loose ends left, even if her team wasn't to blame. She took the time to listen to her clients complaints and grievances, and tried to mend relationships so that things could move forward. read more

Jenn is simply amazing and a joy to work with! We have worked with her on multiple transactions, and I am confident in saying that she has been able to deliver results unlike anyone else. She is a unicorn - a progressive market expert and real estate strategist, who connects so well with people. As a client, her ability to anticipate and remove roadblocks and communicate effectively is highly valued and boosted our confidence throughout the process. I can't recommend her highly enough! read more

The Jenn Collins Group helped us buy a home and sell a home. We'd been looking for houses for about 3 years. Doing a lot of weekend open houses and I think we'd put in at least 4-6 offers but none had materialized. Jenn is very responsive which was huge for us and she's been very willing to help even when the dust has settled. We trust her ethic, professionalism and how she take client matters seriously. Jenn Collins got us our dream home so it was natural for us to continue to work with her on our sale. Jenn is great! read more

Jenn was our realtor when we bought our first family home back in 2020 in the middle of Covid, and then helped us again to sell our home one year later when we decided to move to Florida to be closer to family. I was very picky in selecting a realtor, and she immediately impressed me with how organized she was, patient in explaining everything to first home buyers and made the whole process smooth. She worked with excellent team members and vendors to help us get some renovations done prior to selling our home, staging the house, etc. Her customer service is next level, and has kept in touch years later, sending us little gifts each year on the anniversary of our home purchase. I really cannot recommend her enough. If you choose Jenn as your realtor, you are absolutely in good hands! read more

We were looking and preparing to buy a home when our baby decided to be born early. Jenn helped us navigate the housing market and held our hand through every step of our home purchase. As first-time homebuyers and as new parents with a baby in NICU, we were super thankful to have her by our side and trusted her completely. We highly recommend working with Jenn! 5+ stars. read more

My wife and I finally got serious about buying our first home. After spending several weeks pondering whether to use lawyers/real estate agents in our family, we finally realized that we were too 'high maintenance' and that we would quickly torch our family relationships unless we found a professional. We were introduced to Jenn by a trusted advisor. We were initially impressed with Jenn's demeanor-- she was energetic but composed, professional yet warm, and she gave us confidence that she'd see to it that we'd find the right home. Jenn not only helped us find a wonderful house, she did a great job of helping us sort through the myriad inspections and contingencies and ultimately helped us close our transaction to our advantage. Part of Jenn's deep skill is being sensitive to the needs of each spouse, and helping to bridge the gaps and translate towards a mutually positive result. In an incredibly stressful time, Jenn helped us move past our differences so that when it finally came time to sign we were all in. I cannot recommend Jenn highly enough--we are so thankful for her diligence and support throughout this process, and look forward to our continued friendship. --Daniel & Jeni, Orinda '19 read more

Jenn represented us as we purchased our new home in Pleasanton. She is highly professional, knows the market very well, and was able to bring in multiple specialists who were invaluable to our financing, inspections and early remodeling of our home. We highly recommend her! read more

I dreaded the whole process of selling our family home. The paperwork, the numbers, and the unknown. I wasn't expecting it to be warm and fuzzy, but working with Jenn turned this all upside down. Jenn was so very compassionate and understanding through what was an emotional and stressful process. I never felt like this was a transaction, ink to paper. I felt like we were partners on the same team with the best interests of my family in mind. Every step was made with thoughtful consideration, and her knowledge made the strategy a success! I was really impressed with her foresight into the what the market would do. Jenn was also diligent and organized, making sure that the entire process progressed in a timely manner. Her network of professionals from the contractors to the stager, also reflected the same care. They all made us feel like our home was important, not just walls and a roof. The open houses were done with a welcoming touch that our neighbors were highly complimentary of Jenn's style and personal touch. She advocated for us, and has been our only referral for anyone looking into buying or selling. Jenn, thank you for all your hard work, and for changing my perception of real estate. You have a loyal client. read more

We were referred to Jenn by our Mortgage Broker, who also happens to be a friend of ours, so we had a high level of trust in his recommendation. We had not purchased a home in over 10 years, and Jenn was an amazing partner in helping us navigate the process and ultimately find our new home. She is everything you would look for in an agent - organized, detail-oriented, personable, knowledgeable, and responsive. Her communication and listening skills are excellent, as she was quickly able to find homes with the features that were most important to us. Her advice and guidance was spot-on, and she worked quickly and diligently behind the scenes to ensure that our offer was accepted and that our transaction closed smoothly. We could not be more satisfied with the level of service she delivered! read more

Jenn helped us find our first home and not only did she respond quickly anytime we needed her, but she guided us through hurdles and challenges, doing everything she could. Her superpowers worked because we are now in at home we love! It was the first home we put an offer on and she guided us through exactly what we would need to do, and she was right! read more

Jenn was incredibly helpful in selling my uncle's home after he passed away. She is very knowledgeable about the market and approach for selling. She has a very strong network of contractors and others who helped solve issues that arose during the selling period. She is flexible and very patient. Jenn is dedicated and committed to her clients -- she worked many days over the holidays to ensure the deal was closed. Most importantly, she is trustworthy!! I highly recommend working with Jenn and am so appreciative for her expertise and guidance. read more

We were referred to Jenn as a real estate agent while we were in the hunt for our family's first home. Once we stumbled upon what we wanted, we asked Jenn to be our agent. Right from the start Jenn was easy to talk to and work with. She cared for our needs and kept our best interests in mind. She always made time to answer our questions, explain things we didn't understand, and gave us her expert advice when we needed or asked for it. The whole process was a breeze for us and we couldn't be happier with our home buying experience. We can't wait to move in! Thanks Jenn for all your hard work! read more

Jenn is amazing- she supported us through the whole process of selling our home. She is professional, detail-oriented, and will work hard for your best interests. She helped us get our home ready and she was smart about strategy so that we didn't stay on the market long. I look forward to when we buy so that we can work with her again! read more

Jenn was highly recommended to us by our friend when we were ready to purchase our first home. Jenn is extremely knowledgeable and provided us with realistic expectations with the type of market we were in. We had a lot to learn and she assured us we wouldn't be overwhelmed. Jenn treated us with the utmost professionalism and like a friend. She was attentive and quickly found a home that fit our style. Jenn would not hesitate to view a property on our behalf at the drop of a hat. She always went above and beyond for us to make sure no opportunity was missed. We could not be happier with the service we were provided and would highly recommend her for anyone interested in buying a home. read more

As a Sales Executve on the Title and Escrow side of the real estate transaction, I have worked with thousands of Realtors in the 15 years I've been working in this industry. Jenn is top notch. One of the most detail-oriented clients I've worked with and runs an honest business. Jenn is always quick to respond and constantly working on her business to engage in cutting-edge real estate concepts for doing business and getting homes sold. It is always a pleasure to work with Jenn Collins. read more

I met Jenn first in the summer of 2017 while had begun the process of moving from Seattle to the Bay Area to be closer to my family. After getting acquainted with Jenn my daughter and I felt confident to have Jenn help me with my search for a new home. I agreed to have new listings in my desired areas and in my price range emailed to me on a daily basis to keep me informed and updated about the housing market in the Bay Area. During occasional visits to the Bay Area Jenn was available to show me homes that I might consider, even though I was not ready to buy yet, since I had to sell my Seattle home first. Once I had sold my house I was ready seriously looking for a new home. It didn't take long to find and buy a condo in my desired area. Jenn took care of me in the most efficient way, she always responded to my questions and concerns right away. I cannot describe in words my gratitude and thanks towards Jenn helping me during the sometimes stressful process to find a new home that I love. Jenn's positive and sunny disposition and her excellent knowledge exceeded my expectations. Her professionalism is outstanding. She is the Best! read more

Jenn was the listing agent on a higher priced short sale in San Ramon that we were negotiating for the sellers. As stressful as short sales can be for sellers, she made sure she was involved in every step of the transaction, to ensure the clients were comfortable throughout. Jenn was always respectful, considerate, and treated the clients like family. I was highly impressed, and understood why the sellers had chosen Jenn as their trusted Real Estate Agent. read more

As a mortgage professional, I have worked with hundreds of Realtors over the years. I have had the pleasure of working with Jenn on multiple transactions and she is in a class by herself. I can honestly say that Jenn is one of the most detailed, smart, honest AND knowledgeable Realtors out there! Witnessing for myself, the way she handles the transactions, looks out for her clients and simply negotiates in her clients behalf, is a breath of fresh air, as this isn't always the case in the Real Estate industry. If you are looking for the best representation possible, call Jenn and see for yourself! read more

Jenn Is AMAZING! My husband and I are first time home buyers and I am so extremely thankful that Jenn was referred to us because she is simply incredible. After having a bad experience with a different realtor a few years ago, I was so HAPPY when we met Jenn. I could tell from our first meeting she cared about finding us a home, not just selling a house. She listens and cares about her clients! If you are looking for someone who is amazing and trustworthy to help you buy or sell a house call Jenn! My husband and I are so grateful for Jenn and everything she did to help us find our first home!! read more

This was our first time buying a home and Jenn made the process so easy, seamless, and as stress free as possible. She was always happy to go above and beyond.. Would go over to the house to take photos, videos, measurements for us, since we did not live close by. She was extremely knowledgeable, responsive, and reassuring. She booked and attended all inspections and she saw everything through up until the final step of the way. I would recommend Jenn to anyone buying or selling a house.. You will not be disappointed ! read more

As first time home buyers, there was so much to learn! We wanted to pick a realtor that we trusted and who knew her stuff! We were so pleased with Jenn's ability to walk us through the process and the hand holding that is needed at times with the competitive market out there. We were impressed with Jenn's professionalism but also her natural ability to treat you like a friend. At the drop of a hat, she'll meet you to check out a new home on the market, or prep the paperwork to get an offer ready. Every demand was met with a smile and she can work fast! The final house we bid on could have slipped out of our fingers had Jenn not done her magic behind the scenes making sure the other agent was reading the fine print in our offer, showing how competitive we truly were. She is persistent, professional, and poised. That dream house is now ours thanks to her! I would recommend Jenn to any friend out there, knowing that they would be in great hands. read more