BUYERS BEWARE!!!!
Jenks Fence came out and measured my yard for a new fence and gave me an estimate, but were not clear on what the estimate covered. I believed that the estimate included everything that was measured. I agreed to the cost of the original estimate with the understanding that it was for the ENTIRE fence.
There were a few small changes, but they never said what those would cost. After the fence was completed, they sent me an email with a cost increase of about $3000 (which I believe is too high). They claim that the original estimate did not include a large section of the fence that WAS measured when they came out to give me the original estimate. Part of the labor was already done for them, since several of the posts were set up in a retaining wall and for part of the large gate.
I paid the first half of the signed contract by credit card instead of a check (SERIOUS MISTAKE)!!!! So they kept my credit card information (which I did not agree to) and when they came back with the much higher price, which I disputed, they went ahead and charged my credit card without my authorization. DO NOT EVER GIVE THEM YOUR CREDIT CARD INFORMATION FOR ANY REASON!!!!!
I'm willing to pay for the work and services rendered, including the changes. But increasing the price by about $3000 I believe is unreasonable. Storing credit card information and running my card without authorization is unethical and against the law. The company was supposed to call back after first trying to discuss the dispute, but never did. They simply ran my credit card without authorization and moved on. I cannot and would not recommend them after my experience. read more