Went for the Annual Xmas meal with Friends here over the weekend and it was quite disappointing. Have been in for drinks before and some bar food and has been good but this was our first meal.
When we were seated the presentation of the table was great, crackers and all! However we had to wait 20 mins for someone to come and take our orders ( we were not aloud to pre-order). Starters were good but we were kept waiting almost an hour between courses and actually had to go up and chase the manager (No apology, just told it will be out soon). Staff & Management presence on the floor was sporadic (Despite there being more than enough for the covers they had in) with the waiters either congregating at the pass chatting or reluctantly clearing tables. Our second drinks order was forgotten and had to be chased up and re-ordered, These finally arrived just before our desserts.
The food was very good, its just a shame the customer service was lacking and at no point was our table touched by a manager to see how our meal was.
As I said above, this is a great place for the bar, Cocktails and the great range of craft and obscure beers. It just needs someone to implement some steps of service and some service flair that would match the rest of the business so well. read more