I dropped my rims off and was guaranteed by the secretary at the front desk that nothing leaves the shop unless it is perfect. I asked him if they can be completed by a certain date and I said to call me if he could not meet that deadline or if he had any issues.
I showed up to pick up my rims to see them swinging from the chains, they were powder coated on, tapping each other and the chain swiping across the front of the rims. I was rushed to put the product within my vehicle without inspection and now I know why. During this time he claimed that he was behind on other projects and the fact that he was understaffed for the day.
The next day, I decided to go to another professional before work for a second opinion and he agreed that the imperfections were from contaminants or from improper steps throughout the powder coating process.
The day after seeing another professional, I decided to go back and complain about the workmanship and demand a refund. He gave me the same reply that was given by a Google review customer verbatim. His response was that the imperfections caused by contaminants were defects in the casting process of the rim and that it was normal for this to happen within the powder coating process in which he called "gassing". One small Google search told me otherwise.
This is not the case because the rims that he received from me were mint condition and are originally powder coated from the Chrysler/Jeep factory without any flaws whatsoever, he even claimed this when we spoke as I was picking them up.
There is nothing more to say than this problem arose from a lack of quality control. He wanted to blame everything on the rim casting process, powder coating process and being understaffed. He did not take ownership for his problem which is lack of responsibility and I feel the issue needs to be reprimanded.
I will be going to another professional to have the process redone entirely and properly. I am out $500, my time, and fuel expenses, 70 miles roundtrip, at this moment. On departure he tried to ask me what year the vehicle was that they were going on to defend himself, I told him that doesn't matter and has nothing to do with the lack of quality for the service you provided me with.
This is like sticking the knife in and twisting to a comeback customer of 4 different business transactions, all previously were very good for the most part. I am even more irritated by the fact that all other the other rims at on location looked perfect including his personal truck, the rims in the lobby and not to mention all the photos on his Instagram/Facebook.
Furthermore, I filed a complaint to the Better Business Bureau. I guess with his reputation and ego he thinks he can sweep me under the rug. Hopefully your expectations don't turn into a gamble. I will NOT be returning to this business. read more