I've always read Yelp but never posted. This year I moved from the upstate and read a lot of reviews to help establish myself and find area business's to support and make part of my routine. Jeff's has become my go to for Saturday morning walk in's. I've been 15-20 times and always sign the wait list for the next available barber/stylist.
This past Saturday, I witnessed an incident of poor customer service and a complete disregard of simple fairness to others. Because of this, I decided to create an account so I can share what I witnessed. Which was preferential treatment of others despite a mandatory sign up at the front counter.
Jeff's open's at 8am. I pulled up not long before 8 to see one man (coffee man) with his coffee, standing at the door with a steady rain fall to make being under the eve slightly uncomfortable. What I like about Jeff's is that they tend to open early. Which they did this morning. When the door opened, Coffee Man bent over and picked up the delivered newspaper and went inside. He stuck out to me because most of society would just walk by and not take the time to pick up what isn't of any benefit to them. I went in along with many others who were sitting in their cars who also signed in.
What I witnessed was that after Coffee Man signed in, he made his way to Domonique's chair. At the same time, another man walked in bypassing the signup sheet and attempted to get into Domonique's chair. Coffee Man politely questioned why the second man was taking the chair ahead of others without signing in. The second man said nothing and a third man (who also didn't sign in) said, "some of us were here first in our car's." Coffee Man politely mentioned that everyone's time is valuable and the reason for a signup sheet is to establish order. Coffee Man was 100% correct.
I took a poll in my office of 25 and the result was 25/25 agreed with Coffee Man. Additionally, Coffee Man added that keeping track of people in their cars is unrealistic. Domonique loudly snapped, "We don't need your attitude!" Honestly, Coffee Man was justified in defending his place in line. While others sat in car's, he was at the front door and first to sign in. No different than a medical waiting room or boarding a Southwest flight. Domonique should have enforced the integrity of the sign up sheet. Instead, she loudly berated a customer in front of others. Coffee Man motioned for the second man to go ahead. Second man took the seat. Shame on him! I give Coffee Man credit for taking the high road and avoiding further escalation.
Coffee man then asked Domonique how many people are going to be ahead of him and when should he return. With a short tone, "I don't know". I'm sorry, but I've seen many of Jeff's barbers/stylists give customers on the wait list an estimated time to return. To include myself. Domonique was on a power trip and clearly unaccommodating. Coffee Man pointed out that he has no idea who's ahead of him being that he was first through the door and first on the list. AGAIN, Coffee Man is not wrong. Domonique then scolded him, "Maybe you shouldn't have missed your last appointment!" WOW!!! So that's what this is about? He's being chastised for missing an appointment? Everyone is guilty of this. I can't imagine that Coffee Man is the first to miss an appointment at Jeff's. These things happen. Coffee man quickly responded, in so many words, "which I sent you an apologetic text. Again, I apologize."
I don't do well with confrontation and I sat there watching a customer get beat down in front of everyone. It was apparent that ownership/management were not present, because this would not have happened.
Clearly Domonique holds grudges. How toxic for a wholesome environment full of families and our senior citizens. With our country in such political chaos, and loss of common courtesies to others, Jeff''s should be an escape. That's why I choose the walk in option on Saturday's. To disconnect. My stomach was in a knot and I was appalled.
Unfortunately, I will be taking my business elsewhere. There is no room for this behavior. Hey, Coffee Man!! If we cross paths, your next haircut is on me. read more