Be wary of dealing with this agent, put properties on the market, take viewings and offers and give you the run around only to then take them off the market! Complete waste of my time. read more

This is a bit of an essay, so apologies, but bear with me - you will feel better informed at the end, I promise. My wife and I have been looking at property in the Penylan / Roath area for quite some time. I stumbled upon this very shopfront - it was closed in the middle of the day with no sign of life - and was taken by the range of exciting and stylish properties for sale displayed in the window. I made a note, went home, found their website and... nothing. Website malfunction - search engine returned error messages only. Okay, tech issues I guessed. I emailed their info@ email address and waited for a response. 11 months later (I kid you not) someone sent me an emailed list of properties in my area, comprising one which crashed when I clicked on the link. Serves me right for expecting professional service because their properties were swish, thought I, convinced I had been duped by a good shopfitter / branding consultant. However, my wife and I happened on a property via another website which said it was a Jeffrey Ross property. Bah, I thought, they're rubbish. However, my wife wasn't party to my own prejudices, so she went in, made and enquiry, booked a viewing, and low and behold, we made an offer after the first visit! House was great, staff were very friendly and helpful, and we thought we were on a winner. Of course, this is a cautionary tale, so no happy endings here. "The vendor," we were informed, "had another, similar offer which they've accepted." Blast. Two days later, "The vendor has had a think about it and has accepted your offer instead." Result! Next day; "the vendor's purchase has fallen through, so they're staying put." Blast and double blast. Next day: "Would you consider upping your offer?" What? None of this made sense to us, especially as when we asked what was going on, it depended on who it was we asked as to which version of the story we got. Stuff these vendors, they must be crazy. Nonetheless, undaunted (or perhaps stupidly) we persisted with the agents, as they had another great house "just on the market today!" Off we trundled. It was a smashing property - just the right size, freshly kitted out, motivated vendors (we were told). Great. Bid made. Agent off to see vendors about their purchase-to-be so promise received to call us in next half hour. Nothing. Slightly nervous phone call made to agent's phone got the voice mail. Nothing. Phone call came in much later - "They really need asking price to put a bid on their own house". Okay, fine, done. From this point on, with us "in the bag" so to speak, the experience got a whole less customer friendly. Of course, an estate agent works in the best interest of his or her client, and purchasers are NOT an estate agents' client - the vendor is. We had some very simple, not unrealistic questions and requests, regarding completion dates, paperwork and fixtures / fittings that we put to the agent. All is well we were assured. Not so the news coming from the conveyancer. No paperwork, no response to letters or faxes, no agreement of dates (to which we were committed and could not move - time booked off, movers arranged etc etc). Our chap was very very worried, especially as it turns out, because he'd had dealings with the firm our vendors were using and they were always late or missing things. When we investigated further, it turned out that the lawyer was none other than one of the agent's sister. Oh, and the agent was a childhood friend of the vendor. Oh, and they had all gone on holiday and wouldn't be back before the exchange date. No, wait, one of them was working on the Olympics. No, wait he was definitely on holiday. No, wait, he couldn't arrange to move because they were buying a new build, and it wasn't to be finished until the next year. But wait, they had family they could move in with. No, wait, they were on holiday again. No, wait, they couldn't move. No wait... All of this came from the agents, plural, as it seemed they were colluding together to make us as confused and angry as possible with contradictory stories. Never had I experienced the levels of perceived mendacity from a team of people who ostensibly were trying to negotiate a transaction. Is this the game I had been warned about and that everyone has to play? Is this "gazumping"? We were furious. The agents were appalling. They made no attempt to apologise, assured us it was our mistake to have considered that the dates were fine despite the fact that they had told us it was so, told us it was our conveyancer who was late with everything, and barely managed to explain the complaints procedure when asked about it. I was off to the property ombudsman with a particularly savage bee in my bonnet. Of course, my wife is wonderful, and stopped me doing something rash. We cooled off, told JR to get stuffed, and went off to someone else, with much happier results. Amusingly, in retrospect, all of the houses we viewed with Jeffrey Ross quickly changed agents... read more

Jeffrey Ross - Real Estate Agents Near Me - Cardiff, CRF

LANDLORDS AND TENANTS BEWARE! THIS COMPANY ACT WITHOUT DUE CARE AND SKILL AND WILL POSSIBLY LOSE YOU MONEY We rented an apartment in Cardiff through Jeffrey Ross, we included our dog on the application which was approved. Within a few weeks of moving in we received several emails from Jon Hooper-Nash claiming that we did not have a right to be there with the dog. Despite me pointing out that consent was given and that the dog was on the application Jon Hooper-Nash still tried to claim that we did not have consent. He even said in an email, "I think the confusion has been due to the fact it wasn't disclosed to me when XXXXXX's sister viewed on your behalf. Emily (who processed the application) didn't see the dog noted on the forms you submitted." and then went on to say "the dog was never agreed by the landlady, nor us as an agent." This was followed by an attempt to have us pay additional money towards the deposit which would be illegitimate as it wouldn't be protected in line with the Localism Act 2012. In one email Jon Hooper-Nash even mis quoted the contract in what may have been an attempt to deceive us into thinking the contract supports his claims. It says we need consent from the landlord or agent [Jeffrey Ross] but in his email he left the agent part out. However, in his initial email it was not left out. Why is this man allowed to send emails representing Jeffrey Ross? When we refused to pat additional funds to the deposit and to sign a new contract Jon Hooper-Nash then goes on to say, "Our concern has been your seeming lack of willingness to co-operate since the initial email" I cannot believe how unprofessional and deceiving this company is. Now we have to find another property as the landlord does not want pets in the property which means an additional agent fee will beed to be paid, more moving costs and the stress of all this. Thanks Jeffrey Ross. You are by far the worst lettings company I have ever had to deal with and you are a disgrace to the industry. Shame on you. read more

Horrendous experience looking for properties to rent with Jeffrey Ross... Over the course of two months that we were looking for a property to rent, we arranged several viewings for prospective properties. Numerous times, we were emailed 5 minutes before each viewing saying that the viewing had been cancelled. Hardly an appropriate time frame to be cancelling the viewing, considering we had taken time of work to attend the viewing... The excuse for the cancellations: "The property has been given to another customer", despite us being told that WE would be the FIRST customers to view the property... Other times, Jeffrey Ross simply did not show for the viewing, without any prior warning or correspondence. One particular instance, we were told that we were the FIRST people to view a property. We viewed the property, liked it, and put in an offer which was ABOVE the asking rental price. We offered to pay the agency fee then and there. We were told they needed to speak to the landlord first, and would get back to us as soon as possible... Did not hear from them for 2 days, despite numerous phone calls to their office. I was told each time I rang that "we're still waiting to hear back from the landlord". i was then left a voicemail 3 days later saying the landlord had "chosen to go with someone else who offered the asking rental price and had viewed the property the day before". I doubt our offer was even conveyed to the landlord, and they clearly lied about us being the first people to view the property. Even worse, as it turned out on further questioning, the landlord had accepted that person's offer straight after their viewing, i.e. the day BEFORE our viewing of the property... So, not only were we lied to they they completely wasted our time, which again, we had taken off work to specifically view that property... These crooks clearly lie to your face, are dishonest, and blatantly have their own agendas as to who gets the property. In the end, we found a property with another rival letting agency, for significantly less money, received better customer service, and we have without doubt a higher standard of property. In short, appalling customer service, dishonest individuals, would not recommend... The only reason that these crooks are still in business is because, unbeknownst to me why, they still manage to hold the monopoly of properties for sale/rent in the popular, sought-after area of Pontcanna. read more