Guess they had to change name and make a new page since the real Lourdes page has a truly deserved…read more1 star rating. Stay away! Won't respond or send records per hippa law. Major construction all day so you can't rest. Doctors and nurses bash patients and their job in front of other patients.

My family and I were traveling through Kentucky when my stepmother had a fall and was injured. The…read moreparamedics took us to Mercy Health because it was the closest emergency room in the direction of our travels. Nobody ever wants to have a problem that requires medical attention, but the staff at Mercy Health were amazing! I have worked in healthcare for over 15 years, so I know good care when I see it. Everyone from the techs, nurses, nurse practitioner, registration staff, and the doctor were all kind, quick, and thorough with my stepmother's care. The staff assessed, treated, and discharged my stepmother in a timely manner and made sure they gave us clear discharge instructions and directions for follow-up care. Rating from F to A+++, I would give them an A+++. I would definitely recommend this hospital for your care needs.

The doctors are great. Need better ladies up front. I hate the fact they have lost Dr to other…read moreareas.

I just can't even with them even anymore. The Doctors are wonderful. I love Dr. Kern and his MA…read moreBen. But I have a different situation and for some reason I am getting sent to a different Doctor. When I called to explain that it was my foot that was the problem they set an appointment with a Dr that does shoulders, hips and knees and had to reschedule so I had to wait another 6 ot 8 weeks. They set me up with another Doctor that didn't deal with the foot and I get a call telling me they had to change my appointment by then I was frustrated and the lady had the nerve to tell me not to yell at her. I said if I was yelling she would know. So my appointment got reset and what happened? I got sent to a PA of a Doctor who doesn't deal with the foot. Now I have to wait 3 weeks to see a Doctor who deals with the foot. I don't understand why they can't get it together.

I had 3 separate surgeries just over a year ago and all went well. Dr Strenge explained every step…read moreprior to surgeries and his PA's are second to none. They always have my well being in mind. My wait time in the office was always minimal. I have problems in my upper back now and will see Dr Strenge for that soon..

-10 stars. it's been made known and seen that the Office manager has purple flask that she brings…read moreand keeps with her on hand and has in her desk while at work. Has admitted to drinking and driving to employees . , she likes to be extremely rude and hateful to patients AND has been heard speaking very, very poorly to her employees. After seeing that, I would never come back. luckily I wasnt the patient and had brought a family member. But, sheesh:...: Our PA was absolutely awesome and so was our MA. (and we've had multiple amazing MA's in the past as well. had a friend that lucked out and had the manager as their MA and meds were never called in. Then took a week to get) It's crazy how many different MA's we've had every time we come it's someone new. Obviously that speaks for itself. But id definitely triple think ever going back into that atmosphere. I'd rather assist and pay another family member to to back if needed. Don't know that I'd recommend. Although it's a catch 22 because the surgeon is absolutely outstanding at what he does!! The PA's are amazing. It's more the office ever having to deal with or see the manager. Very short and snippy. things like this will really change a lot of people's minds. And some have gotten second opinions. It's also hard getting someone to answer the phones. when I was raised I was also told and feel now and teach others. Healthcare should be ALL about patient care. Not how quickly you can rudely get a patient shoved in a room, hurry and stab an injection in them and rudely get them out of the room. Sometimes it's not all about money. Making someone feel like they matter goes a long way.

Possibly the most incompetent medical staff in KY. Consistently make mistakes handling…read moreprescriptions and their response to any criticism is to lie then make an accusation of being rude. There is no provider that I would recommend less than this one.

So much for being open until 7. Pulled into their parking lot at 640pm and the place was locked and…read morethe lights were off. If your sign says you are open until 7 you should honor that. That is a sign of lack of dedication and compassion. I won't suggest you to anyone since you don't care enough to stay open per your hours on the front door. How terrible.