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    Jeff Smith's Custom Saddles

    5.0 (2 reviews)
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    Dover Saddlery

    Dover Saddlery

    3.5(21 reviews)
    31.5 miNorth Dallas
    $$$

    My son went in, got measured for polo boots, and ordered a pair Jan 10th. March 12th we called the…read moremanufacturer to see what the status was. They could not locate our order, nor the store we ordered from. We called this store, they looked my son up and told us he bought boots and walked out with them that day. Uh, No. We explained he was measured, they dont sell in house what he ordered. I was then told they take 12+ weeks. I know this, then explained that we've already chatted with the manufacturer. They told they'd call us back today, I gave my name and number and specific instructions to call me, not my son and they agreed. No call, but they did call my son to tell him they were crediting his card back. No explanation, no Im sorry, nothing. I called them, Susan picked up the phone. Rude and abrupt she said she already talked to my son and is crediting him, I couldn't get a word in and she hung up. Ordered boots Jan 10, March 12th and he wont have his first pair of hard earned boots for his first polo tournament. No reason, no record of the order, no apology. Terrible service, rude and no integrity.

    just now New I…read morevisited this place for the first time and had a positive experience, but the second time was a bit different. I received assistance from an older woman who came off as quite condescending. She inquired about how long I've had my horse and how long I've been riding, then suggested that many women my age often get horses due to a midlife crisis. She was very snarky and She seemed rather unhappy, and I even caught her discussing her personal life with other customers, which felt unprofessional. Overall, it was an uncomfortable situation, and I'm not likely to return.

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    Jeff Smith's Custom Saddles - horsequipment - Updated May 2026

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