Competent medically, but horrible customer service. I showed up early with paperwork completed…read more Left me sitting in the waiting room for 25 minutes past my appointment time. The nurse then enters the data from the paperwork I brought in and does the usual preliminary exam. That took about 15 minutes. I still had to wait for the Dr to get to me. The Dr and staff will ask you questions and begin speaking again before you can answer the question, which is a clear indication that they are not actually listening. The Dr asked me who did my Lasik surgery (from 14 years ago), which was not really relevant anymore. When I advised of the name and city where it was done, I was informed I didn't sound like I was from that place?!? As if I lied about where I'm from?!? They kept trying to upsell me stuff I didn't need and I was still grossly overcharged for what was done. They charged extra to check the prescription on my existing glasses but didn't give me the option to turn down the service. I told them repeatedly that I didn't want bifocals. They still wrote the prescription for bifocals and explained that if I try to buy elsewhere and without getting bifocals, the people selling me glasses will have to call to get permission to do it that way. What a scam!! I couldn't get out of that place fast enough and I won't go back for ANY reason.

From the owner: Feidler Eye Clinic is a family owned busines specializing in eyecare for all ages. We are equipped…read moreto accommodate those patients in need of routine eye exams as well as complex surgeries and 24 hour emergency care. Our doctors specialize in pediatrics, hard to fit contact lenses, medical eye care and cataract surgery. Our optical department provides one of the most expansive and up to date selections of frames and lenses in the area. We also provide a two year frame and lens warranty on all our glasses. We strive to provide the best eye care in Northeast Nebraska.

Been to a few different Doctors over the years. Dr. Klein is the nicest, friendliest, and most…read moreprofessional. The staff is friendly and efficient. I would recommend Feidler Eye Clinic and give them ten (10) .

DO NOT GO HERE. If you have a child away at college, DO NOT SEND THEM HERE. I went to this…read moreestablishment about a year ago or so while at college to get an eye exam and some new glasses. Trying to find a new place now reminded me of this traumatic experience. Melinda was the doctor and she was very rude about fake eyelashes I had on. I didn't realize it would affect the exam, and she made me feel stupid. She was very stuck up and would not stop complaining about coming back to work after going to Paris. Then I was trying to get glasses and could not decide on which pair I wanted as I was indecisive since it is a bigger purchase for me. One of the ladies in the front pushed me to make a decision and was saying whatever she thought I wanted to hear. I then was confused about how the insurance worked and again they treated me like I was stupid. I was so close to crying that I just gave them my credit card so I could get out of there. I cried the entire hour ride home as I was unhappy with the experience and the glasses I got. My mom called the next day to ask if I could by chance cancel the order of the glasses I chose, but they said they were unable to do that which is understandable. However, she then told my mom something along the lines of "well obviously she picked them out for a reason." Just rude staff all around. Definitely makes me hesitant to get an eye exam anywhere now.

Dr. Kidd is awesome. She was very compassionate helping me with my dry eyes. She educated me on…read moretechniques to help my eye produce more moisture as well as recommended good products. Thank you Dr. Kidd!