Horrible, called to hire customs broker to get my puppy cleared from customs, crappy attitude and unwilling to to help gave me attitude from the beginning of the call read more

We worked with Ellen Chance to import our new pup from Europe to JFK. Ellen handled the process professionally and was available after hours to ensure everything went smoothly. I saw how important it is to hire a customs broker when I showed up at cargo. They were about to tell me the "procedure" of getting cleared through customs. A fellow dog owner told me about his 3-hour red tape nightmare running to customs across the airport, getting forms done, waiting while customs cleared, all while his puppy sat in cargo after a long flight. Not with us. We showed up, told them we have a customs agent, signed a few forms. Ellen had cleared our dog through customs while she was in-flight and they saw it in the computer as good to go. As soon as the pup showed up to the cargo area, we got her minutes later. Based on what friends who have had the same experience without a broker told us, we saved at least 3 hours or more at the airport for pickup. Thank you Ellen. Your work made the process very smooth and stress free for both us and our new pup. read more

We used Ellen Chance with the Duncan company due to that was whom the sales preferred. OMG, sooooo happy we did. Ellen was absolutely fabulous. She definitely went the extra mile for us seeing we were from another state, never driven to Atlanta or the Atlanta airport. She gave us the best directions, from light to light, which lane to be in... to exactly which door to walk into even though we were one hour late..(dang time change) Since then..... Hearing other individuals stories of horrific experiences.. I can not Thank Ellen enough. If and when we ever do this again.... Ellen, be ready!!! We will be calling you. read more

Jean D Duncan Customs Brokers - Our new puppy, Frank. - Customs Brokers Near Me - Atlanta, Georgia

I do pet transport and use brokers often to pick up for clients from the airport. They made it all so easy and all I had to do was arrive. Sign and get the pup to take to my client!! Will for sure use them again!! read more

She was very rude when I called & told me how busy she was. I definitely won't be hiring her.

Jean is AMAZING! Professional, Friendly, reasonably priced & SHE GETS YOUR IMPORT CLEARED!! I have used Jean's services several times after experiencing a NIGHTMARE BROKER in Atlanta who had my money & my pets held at her mercy (not getting them cleared through customs, where I sat for 5 hours & had to pay even MORE MONEY!) Jean is AVAILABLE which is VITAL when you have pets coming from other countries who've traveled long distances and need to be settled so they can destress & get acclimated to their new family. She kept me informed to changes in weather that "may" be a potential issue, she notified me when my pets had been cleared through customs PRIOR to their arrival, making my wait time less than 20-30 minutes before I had my pets in my arms. I can't imagine ever using another customs broker, I am extremely pleased, she & her services relieve the stress from me & makes the arrival of my pets smooth and enjoyable. THANK YOU JEAN! read more

I found Ellen online when I was looking for a customs broker who could help import dogs. I had tried several local brokers before who either were only semi familiar with the process or weren't flexible with the shipping days/times. Ellen on the other hand went above and beyond, was extremely knowledgable on the process, helpful, and I knew I could rest assured she had it all handled. Even though she's on the other side of the U.S. (I'm in CA) she cleared customs at both airports and I was able to pick up my pup easily- no problems. It was a big relief! I highly recommend her if you want a stress-free import process. read more