I'm really disappointed at this company when it showed such good potential with reviews and prices…read more Ordered an ice axe, whose shipping was pending on an ID request email (why not incorporate this on the website when making purchases with blades, or let users create ID verified profiles to skip this (understandable but poorly executed) faff altogether? To then receiving another email now telling me that they actually no have the item in stock, so clearly their stock levels on their website are completely unreliable if it says 1 or 2 left in stock. So, they don't reserve the item aside for a reasonable time whilst waiting for the customer to provide ID (which I did within half a day). The only assumptions from this is that they either didn't have it to begin with and have unreliable stock measurements in place; or that they sold it between when I placed the order and today; or worse, they have staff stealing or doing under-the-table deals when the last item in stock goes on sale. All of which just make Absolute Snow look incompetent and unrealiable. They offered apologies and replacement, but I wanted that item specifically due to its grip, curvature, colour, and reviews. Least they could do is put the item on back-order and just ship it to me once you'd have it back in stock, I'd much prefer that than "pick something else or a refund". Fortunately, I'm not in any rush as I'm just prepping for winter and there's time, but it's really disappointing as a first impression and I'll be looking elsewhere with reliable stock levels. Honestly, not ok... (Genuine review: order number RXDD7B35) Date of experience: 21 August 2024

Diabolical Service - you really should avoid using this company. I am going to have to use VISA…read moreChargeback to get my money back and purchase elsewhere. I ordered some skis, was advised of delivery, and had a text confirming the delivery date. They didn't turn up. Two days later still no skis. Several calls with Absolute Snow and they wanted me to wait, not interested in helping me. The courier (DX Express) confirmed they had lost the item and would be advising the sender. Absolute Snow still refused to send a replacement until they had that in writing from the Courier. So I am still awaiting skis. Finally, I decided that I had given them sufficient opportunity to make things good and they had not. So my next step is to use the VISA Chargeback and obtain my money back that way. I would never use this awful company again. Read some more of the reviews - I am saying nothing new. They have form on goods not arriving, poor customer service, and reluctance to refund. My advice, spend another Tenner and go to a Company that cares and provides a Service.