After being blown off by one associate that claimed to have only been working her second day , trying to find a certain brand of jeans. I found a very nice lady working in the woman's shoe area by the name of Christina , who was very helpful and I thanked her for her time and assistance. A lady whom was working the counter (Diane) was able to assist us and nice at check out. (Did not like a lady who works in perfume and makeup department who stepped out and started spraying perfume in front of their area which was in front of the check out area.) read more

Fried my Moms hair. Didn't listen to her instructions. She wanted body not kinky curl. She got kinky curl. Then put a relaxer on her hair and it fried her hair. Now it's breaking off and Falling out. Paid 70.00. My Mom is 76 years old and was in tears the whole way home. Broke my heart! read more

Stopped in today to do some shopping for my nephew and sister for back-to-school clothes.The selection was great, and the prices were very reasonable. There were a lot of sales going on considering the school year is about to start.It was a little slammed but thats to be expected this time of year. Check out was quick and easy. I have been shopping here for years. read more

I was just looking around, when I was approached by the manager, Cy. He asked me what I was looking for, asked me where I worked, and asked me what my style was. He showed me a section for professional, working women. I appreciated his recommendations and taking the time to understand his customers. He was extremely well dressed, kind smile, and very professional. JC Penny's is very lucky to have him on staff. He is the perfect example of what customer service is all about. Thank you! I will be back! read more

This store racial profile paying customers. Two sales women and one male security, was seen following a black female throughout the store making the customer very uncomfortable. The customer paid for her purchases. As she left the store, the security warning was activated. After, customer returned to the cashier to have purchases checked, there were no security tags on garments. The customer was upset that Penny's personal would go that far. read more

Great store, great staff, they are always on top of their game! They usually have most items in stock and if not they make sure they get it for you one way or another. They usually have pretty good deals and the music in the store is relaxing. I never have a problem here! read more

This review is for Karen in the Drapery Dept. I had purchased and received many pr. of a certain drape from JCP online. I realized later that I needed 4 more pr., but they were no longer available online. I thought I'd take a chance and try the store. Almost immediately after entering the dept. I was asked by Karen if she could help, something i had thought was long gone in retail. I explained my situation and she began to work on solving my problem. Some how she found a way to get the needed 4 pr. I received them today and they're perfect! Great service!!!!!!! read more

This is the worst customer service store I have dealt with in many years. I placed an order for several items from JC Penny .com in early November 2017 was told only half my order was in and that I needed to wait till all my order arrived at the store before I could pick it up. Leaving for out of town end of November was told they could only hold my order for 10 days. Well, I stated that I would be gone and could not pick it up until December 20 "no problem" staff said I will indicate that, so on December 20th I arrive at the store to pick up my order only to be told it had been cancelled and your money refunded, no refund appeared on my credit no one knows where the money is, manager no help after several calls and trips to the store they find that they placed money on a gift card. Well, still needing my items I reordered again paid the $8.95 for shipping received one of my many items then got and e mail message stating some of my items where cancelled again called customer service for reason for cancellation first time they hung up on me, called back only to be transferred to no one and message stated call back the next day. No one wanted to help After all that still do not know why it's cancelled as I looked on line items are still available for shipping. I will be shopping elsewhere from now on. read more

I was told, by jewelry dept. staff, there would be a 50% sale on diamonds from 10/5-10/8 and that I could get an extra 20% off, if I used my JCPenny's card. I show up on 10/5 to by a diamond for my wife for our anniversary. I find out it will only be a 45% discount unless I pick it up three days later....why? Because I am using my JCPenny;s credit card! I was told it was because it is a credit card purchase and it will not apply for three days.....uh, isn't that what CREDIT is? If I buy $1000 worth of clothing will they hold that for 3 days as well? Needless to say, I had to find another alternative and JCPenny's lost a $1200 purchase. Thanks for making my anniversary so special, JCPenny. read more