Suzie and John were both phenomenal!!! Not only were they both kind and considerate, they truly were sincere in their approach to helping me have the best experience in your store. During my visit there on Dec. 27th, I came in to get an adjustment on an item that I bought at one of your other locations a few days prior. At the other location, I was told that the item would have a different promotion after Christmas but they never informed me that that location was closing permanently. It wasn't until Suzie looked at the receipt that I realized that I was misinformed. After that, she apologized for the mishap and started taking care of me right away. She then enlisted John's help (The Dept. Mngr.), and he too like her was awesome! The adjustment was done and I was on my way. Suzie and John both by far exceeded all expectations and I had the best/easiest experience in your store. I will continue to shop there because of people like Suzie and John. Great people create great experiences and you have that in Suzie and John!!! SUPERIOR JOB ALL AROUND!!!!!! Thanks, Jay read more

The salon is awful. Had one bad uneven too short haircut by Hailee. I waited 3 months for it to grow out. Scheduled with Tonya who did an even worse job. It's so bad I almost shaved my hair off. They make you feel really ugly and it's starting to feel personal. I had to try and fix it. read more

The shopping part was fine. The store itself is a little dingy, a little dated, not the cleanest... whatever. The clothes are cute and decently priced. However there's only one bathroom in the entire store - no biggie right - but that bathroom is a toxic waste dump. I assume the employees use this restroom too (since there's only one) and every stall was like Chernobyl had just occurred. Elephant's foot, mutated animals, a nightmarish haze drifting on the wind. You could not pay me to use these facilities. I took of a photo of the worst one but every stall was nearly this bad. I would rather pee in the bushes outside with an audience. Do better JCP. read more

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The gal from online order Selvin was very helpful, I was having issues getting a pair of shoes and she corrected all the problems I had in a flash. Very knowledgeable, friendly, and helpful, the store would be more efficient if there more Selvins!!!!!! read more

Went back to school shopping with my two nephews, came in to get a few things. Service wasn't good at all. The clothes were scattered throughout the place, not really in order. Noticed I was billed for something I never got, but didn't notice until I had got home. Upset about that. read more

I have been going to JCPenney for basically my whole life. I always enjoy the sales and the environment it gives. 70% of my wardrobe is from JCPenney. My review is mostly about the two girls working in the returns section. OMG they are so kind and outgoing. Every time my sister and I go to return or pick up they always know what we are there for. I don't know their names but when I go back I will ask and write them here. They are just amazing and have beautiful hearts. 10/10 customer service. Will forever love these girls. read more

You have an employee named Letti that was working in the women's clothing department on Thursday April 24th, in the afternoon. I just wanted to say, she is the most helpful, attentive and sweetest employee. She was so patient with everyone and was as pleasant as anyone could possibly be in this day and age. You hired a fantastic employee when you hired Letti! I just wanted the management to be aware of this sweet girl.. read more

We took my grandchildren (2 years old and 1 month old) to have pictures taken. The photographer Danielle was great! My grandson was irritable and a little scared and she was so patient and kind with him. I was afraid we weren't going to get a good picture of him but Danielle came through and saved the day. Excellent customer service and adorable pictures. Thank you Danielle! read more

If I could I would give it zero Stars, I went to JCPenney's to go pay a payment I looked over and noticed the optical area was cleaned out I was surprised and shocked I had just went there a couple months earlier to get my eyes checked paid $75 the doctor said my eyes were fine that my glasses did not need to get a new prescription mind you my prescription is from 2018 I was shocked he even told me that he did a bunch of tests and I told him are you sure he said there was nothing wrong with the prescription I had went to somebody else prior to going to JCPenney's I went to him for a second opinion because I was skeptical what everybody else was telling me that's why I paid out of pocket cuz I wanted to make sure what everybody else was telling me now I was surprised that they were not there it was cleaned out I don't know what happened I don't know if it's permanent but nobody's saying nothing. Now I have to go find me another eye doctor to find out if what I was told was the truth because I want to make sure that the prescription of my glasses are not screwing up my eyes now thanks for nothing JCPenney's optical! read more

The cashiers are kind but my god is this store in DIRE need of inspection. There are ALL kinds of surprises you'll find here, and not the fun kind!! A week prior I went with my dad upstairs in JCPenny to find him a shirt for his birthday and I saw a huge bug crawling around under the mens dress shirts. EW! I took a fuzzy picture of it before it crawled away into the clothes. I had half a mind to leave a review about it but I was like nah I'll just post this on my Snapchat story for a quick laugh for my friends. Just one bug right? No harm no foul. Now a month and a couple weeks later on my way to the fitting room I found a cricket chilling outside on their freshly painted wall downstairs. Did I mind? No because it wasn't bugging me personally (appreciate the pun). I was trying on clothes but then I stopped and screamed when I found this "little" guy on one of the items I was gonna try on next. No it was not the same one waiting outside the fitting rooms (I checked and the other one was still outside the fitting room). Some of the workers didn't even seem surprised, let alone care. If I wanted to shop with crickets and roaches then I'd go to the flea market, but even then that would be insulting the flee market considering it's still cleaner than this place. Another update? My mom bought a pj set from there today as well, she called me just to let me know she found another cricket in her shopping bag intertwined with her clothes too. Anyways, if you have a lizard or chicken then feel free to bring them here to JCPenny at the Vintage Fair Mall because they got plenty of roaches and crickets to help maintain your pets quality diet. read more

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At opening, stock was scattered on the floor, so you have to figure working conditions are so bad that they can't stay fully staffed. I was here because I'm both tall and wide, and JCP used to be good at providing pleasant clothes in such situations. Oh dear, the FRUMP. Maybe there was something cute in here somewhere, but it was probably crumpled on the floor. I hope everyone who hates their job here finds a new and better job for twice the pay. read more

After being a loyal customer my entire life this store would not return a pair of $50 sandals. I had my receipt and it was 10 days past their "60 day return policy." The sandals had not been worn once and they offered $19.95 as a "store credit". I was not upset about the credit, but not giving me full credit made me mad. The manager acted as though she thought she was God and that offering me less than half of what I paid was doing me a favor. I felt robbed. JCP HAS LOST ME AS A CUSTOMER! read more

I bought formal clothing from here and once going home, I checked the clothing and there were hanger stains on them. I tried returning them and they told me I cannot return them due to the colors being stain and the tags being removed but I have looked at the policy and it has no mention of tags needing to be on, also no employee or employer mention to me that I needed to have tags on them. The manager here is horrible and doesn't care. read more

This location has Forever 21 clothing. It's a nice JCP. Always good sales. read more

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Bought a Van Heusen light sweatshirt here today, on sale at 65% off for just $21. Exactly what I've been looking for for the cool late winter/early spring weather. It can be difficult to find nice looking and quality men's clothes at a decent price but JC Penney never disappoints. Vintage Faire mall has tons of parking, several eating options in and around the mall, and is always very clean. read more

So I had ordered shoes for my granddaughter but I live in Merced, daughter lives in Modesto. Merced sales rep put a wrong person & wrong phone number on the order which made my granddaughter not able to get the shoes for work. I called and called without an answer from any department at JC Penny's Modesto. I finally called the salon which a wonderful lady named Kelly helped me with emailing the shoe department with instructions for my granddaughter to pick up. Thank you Kelly- Kelly is a manager at the salon with outstanding customer service! read more

I never ever wanted to be that person that complains until this incident with an employee. I was just doing my holiday shopping and when I am finally able to purchase my items an employee under the name of Millay was making me feel very uncomfortable after she continued to make micro aggressions towards me and my family. I tried to say something but in the world there's not much you can do other than making your own attempt to spread positivity. Jcpenney won't do anything so maybe this attempt to spread awareness that racism is still alive and these are the people you are hiring @jcpenny ? read more

Shoppers beware. It is 90 degrees outside. These guys have fans on No AC. Really JC Penney? You want us to shop here and you can't even accommodate shoppers by turning on the ac read more

The lack of pride for your store is apparent! Who wants to try on clothes in a dirty dressing room? There was garbage all over the dressing room floor, something splattered on the wall and layers of dust in the corners. Never again. That was disgusting, JcPennys! read more

JCPenney - Lazy employees that don't know how to be on top of their duties. JcPennys dressing room. - Department Stores Near Me - Modesto, California

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Always has something new and interesting. And the deals always seem too be there. And there selection is always good. So if you need a quick outfit check them out. read more

In April, I entrusted an engagement ring for cleaning at your location, with the understanding that we would receive it back promptly. However, despite the passage of time, we have yet to be reunited with the ring. We were initially informed that we could expect its return by mid-May, but unfortunately, we have not received any communication or the ring itself. Each time we have reached out to inquire about the status of the ring, we have been met with evasive responses and a lack of concrete information. It has become increasingly frustrating as no one within the establishment seems to have any knowledge about the whereabouts of the ring. The situation has escalated to the point where we are required to speak with the manager, Melissa. Regrettably, our attempts to contact her have been in vain, as she is either unavailable or absent whenever we make an effort to reach out. This consistently poor level of customer service has left us deeply dissatisfied and concerned about the safety of our valuable possession. I am requesting someone other than Melissa contact me as soon as possible with the status of my ring as this situation has been extremely unprofessional & frustrating. If possible I wouldn't even give it a star! read more

I use to work at jcp and the supervisors really dont care about their staff and since covid is here they dont sanatize after their customers which is disgusting. Do better and be nicer to your employees kathrine. read more

Be careful buying jewelry from there, they will say it's diamonds on rings and it will actually be sapphire. Your paying more money for something that is falsely informed. I know this because I bought a ring there claiming it to be 14k gold with diamonds and when I actually took my ring to a REAL jeweler he test my ring and it came back NOT diamonds!!! Please make sure your paying for what you want. But even more go to a REAL jewelry store for any Jewelry! read more

I was looking for 511 jeans and according to the website JCPenneys said it was on sale for $59.99 down from $69.50 according to the website. However when I got to the cashier and asked, the cashier said it wasn't on sale. Checked the website when I got home and the price was $59.99 with no mention of coupon. So caveat emptor. read more

I can always find what I need at this JC Pennys in the Vintage Fair Mall in Modesto. The employees are very helpful and Saffora is inside the store. Merary who is an employee there is always so helpful and kind, I just love her! I don't even have to go to the rest of the mall because all I need is inside JC Pennys !! read more

I have been waiting in line 20 Min to pick up an online order, someone was at the desk when I walked in and no one has been back!! And when she return all that was said "I called someone I don't know why you're still waiting" Will not online order again! read more

This used to be a great store. Shopped them in Turlock on Main Str., Long Beach, Modesto. They could have been great again, but totally blew it. They remodeled a few year back and it was awful, the customer service in non existent, I previously bought EVERYTHING here. School clothes for 3 growing boys. Furniture, rugs, drapes, gifts hair salon services, jewelry (real stuff), bedding, mattresses. How the hell do you run something so great into the ground???? Well the last straw was 3/29/18. I called to obtain their return policy on mattresses. I gave up trying after 13 minutes of ringing them. I've been a caregiver/ homemaker For almost 40 years...and I'm tech savy. I could have easily ordered online (a $500 feather bed) but all I needed was your policy. Never again. read more

ordered jewelry for my wife and in november and it is mid december and has not shipped nor has anyone reached out to me from JC Penny. Wont be going back to this store. It'll go out of business soon enough... read more

One star . Marvin , Joe and Tony should see this store . If it was a Home Depot they would be firing people . I came in for Levi's . The section was a mess at 10:15 am . Spoke the manager and asked him when the "shit show " would be straightened out so I can come back and shop . He said he wasn't sure he could get to it ! Penney's should close this store Look at the p read more

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Buyer Beware avoid jewelry dept at all costs. They will not honor sale prices and use bait and switch so you will spend thousands more. This is my experience and why I will never shop ay Penny's again. I purchased a diamond engagement ring on a really good sale in March of 2020 for just over 2k. After waiting about a month Penny's canceled the order saying they were unable to fulfill the order due to Covid-19. I called customer service and after being hung up on several times finally reached someone that told me the distributor had to cancel a bunch of orders due to the shutdown. I found this odd since they were selling the same ring at the much higher price of 4k now. So if I wanted to pay that price I could order it again. After speaking with 3 managers I was told the ring was actually out of stock and the website was wrong however, if the ring came back in stock I could call and get a price match. The ring stayed available on the website for 2 weeks so I called and they did match the price after speaking with 3 different supervisors. Another 3 weeks pass and I get an email that the ring has shipped. Yay! 12 hours later the order has been canceled. WHAT??? So now I have no ring and I can't even reach anyone to get my money back. I have called 5 times and 2 employees and 3 phone trees have hung up on me. Each time they were nice enough to send me to a automated line asking about my experience today. I'm sure you can guess how I rated their service. Brick and mortar wonder why they are being decimated by Amazon. With service this bad why would I ever shop here again? read more

Well, it's not bad. The company has been going through so many changes and some of the stores have been closed. I think that they just can't get it together, even though some of the stores are okay. I didn't really find anything but I'm still surprised that their prices are lower than Kohl's on many items, such as Levi's jeans. read more

This is for the portrait studio. I purchased a groupon to Have my baby's picture taken. The photographer was very nice and she looked like she really enjoyed what she does. They had very cute props and the whole experience was very nice. Will definitely use them again. read more

Most people are nice when returning items or picking up online orders, but God forbid you forget to list an alternate pickup person before you checkout. Called the store, and they advised to call an 800 number to add the alternate pickup person after the fact. While speaking to the phone rep. they said they couldn't do that. Called the store back, was on hold, and I hesitated for one moment when the store person answered and they hung up on me. Called the store back, let them know they can't add a pickup person via the toll free number, and was connected with the manager, who.made me feel like I was being interrogated and had no patience to try to work with me on adding husband as thr alternate. I don't think it's too much to ask to add him after the fact, and am now aware of the process, but treating customers like dirt is not a pleasant feeling and anxiety inducing. I was calm, and had to tell the manager to give me a moment while my husband was locating his ID. No patience and very bad customer service. read more

Was Black Friday shopping of course they had 100 associates on the floor walking around texting on their phones or taking to each other when I get in line I noticed the 2 guys in front of me didn't speak English when they got to the register there was about 6 employees there including manager none of them spoke Spanish they all sat there and looked at each other asking who spoke Spanish I felt sooo bad for the 2 guys so I went up there and translated for them but seriously out of the 100 people there nobody speaks Spanish I'm so disappointed never ever shopping there again And a lot of you Hispanics should do the same I'm offended thanks to us shopping all u J.C. Penney people eat. read more

JC Penny's Salon-Hair Designer: Christie I haven't met someone who was so passionate about hair and their job in the salon. It was very refreshing and she was very friendly and full of humor! I came in today at 6PM (the salon was closing at 7PM)... Despite the possibility of finishing after closing time, she was still patient and fully committed to giving my hair the proper attention, rather than just rushing through my cut. I got a basic 1-1.5in trim off the length and long layers. I am in love with my hair cut, even though it was just a simple one--she really knew what she was doing! All in all: best hair cut experience I've ever had! I'll be coming back here for my future cuts and do's! read more

JCPenney - Long layers by Christie! - Department Stores Near Me - Modesto, California

Just had to make a return to the online ordering desk work with a lady by the name at taboo boy what a sweetheart!!t JCPenney's is so lucky to have her, she was very efficient, kind, understanding and most of her all she went above and beyond the call of duty. I needed make a return in which I was not given both pieces of one set, she had no problem getting a verbal approval from a manager and then proceeded to credit my account without even questioning me. I was on my lunch hour and was so appreciative of her consideration of my time furthermore JC Pennys in Modesto CA has always been a really great store for me. Downstairs with their centralized check out I'm NOT a big fan of but, I still love their clothes they provide unique( Nicole Miller) items at a fair price read more

This is for the portrait studio. I want to give a shout out to Angel, who was super-friendly and professional. I received a variety of portraits for an extremely discounted price after applying an online coupon, and the pictures came out fantastic! Will definitely consider the next time I need pictures. read more

Went in on Father's Day weekend to buy my mom a Birthday Present and went to pay asked the lady , Her name was Jackil or something of the sort , if there was any discounts available since its FDW she was like no you have to check phone I asked if there was a coupon she could use since phone had been dead she was quick to say no so as I was about to to pay I see on the other side of the counter a booklet with all there discounts I went to other side grabbed a booklet she then mentioned there's only discounts for jewelry , I open book start to pay and low and behold 30% off coupon right there with a death stare I asked her to use this please she said I could try feeling pretty dumb , I know it's not there job to find a coupon for customers but I never had this issue here everybody knows JCPenney always has some type of coupon that's why I shop here.. read more

their prices have a huge mark-up, so they can mark them back down for a "sale." They had a sale I missed where men's Levi's 505 jeans were about $33. It got me paying attention so when I saw them on sale for $40 with a $10 coupon, I thought that was a great price. I went into the store, waited in a long line, only to find out the coupon didn't apply to Levi's. I've been a long time Penny's cardholder, but waiting for just the right sale to buy something is stupid marketing I the modern world. I can go on Amazon RIGHT FRICKEN NOW, and buy those same jeans for $33 with free two day shipping. Why would I ever go back to a store that can't figure out I just want a good price now and always, not inflated prices to get an exaggerated idea of a "sale" price. I guess there's a reason I haven't used their card in over 5 years, may as well cut it up. read more

Unfortunately my husband bought me a beautiful gold necklace with a lifetime warranty at JCPENNYS jewelry department, in less than a year my necklace has broke three times now. I was told they could not fix it and if I wanted my money back or the broken necklace. I chose to keep my necklace and in 3 months have been getting the run around on where my necklace is. At this point it would be smart to purchase your jewelry elsewhere that will not lose you stuff. read more