2.5/5stars overall This was the most surreal experience. I saw the sign, walked in, found plenty of stock...and no one around. I passed a few customers but walked, searching for shoes for 15 minutes without seeing an employee. I finally found someone and they helped me find the shoe department. But no one was there to get shoes and no one was at the cashier to pay if you found something. Found someone in Active shoes who was very helpful but no sandals that I wanted. So sorry that it's not thriving. Don't think I would go back except for Sephora. Weird. read more

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Looking for shoes for daughter's Junior High graduation...I found a couple pairs as well. I didn't buy them but after various price comparison shopping I appreciate JCP keeping them at favoratable prices. Maybe because the company's on the verge of closing its doors forever? At any rate, I enjoy the customer service and merch selections they have to offer. I will work overtime to have $$$ on hand if the store does close down...it'll definitely be worth it! read more

We finally get a Sephora in the valley and it's a mess and a huge disappointment. It's dirty not organized and no help. read more

JCPenney - Sephora - Department Stores Near Me - El Centro, California

This place is a joke and a zoo. What a waste of space. The people in charge of this store are in the wrong business and nobody working there knows what's going on. Their discounts and coupons have them confused and in a bad mood. It's overstocked and the mother of all messy stores. My guess is the merch is not moving and staff doesn't give a care. read more

Sad to see but good ol JCPenneys where I have shopped for 40 years is now a store for teenyboppers - the "music" is SO loud even the check out clerk just inside the main doors to the mall, had to YELL to be heard. My husband and I both have good hearing but still couldn't hear each other when we talking about potential purchases. To make it worse, of course everyone around was also yelling because they also couldn't hear each other. When I mentioned (yelled) my frustration to the clerk she said - "it's corporate." Background music should be just that - background! and it should be something most people like or can at least tolerate if it's not too loud. I hate to see malls and stores closing in favor of online shopping but there if people can't hear, can't find any help, can't find an open fitting room and have to wait in long lines to check out - or worse check themselves out, well . . . I didn't go to nursing school so I could be a checker. read more

Been standing in line at the El Centro JCP for 30 minutes. At each check stand there are 3 registers, but only 1 clerk. The lines are very long, so I stopped a floor manager and asked when the other checkers would be arriving. She said they weren't scheduled, because management didn't think they'd be needed. When I asked what ninny made that decision, she replied: "I know, so sorry." Really JCP? There are messy displays throughout the store and several customers have put down their items and walked out. I was required to light up at least 1 star in order to post a review, but in reality, JCP gets negative 3 stars from me. Management needs a major overhaul. read more

I have been ordering online and requesting delivery to this local store for pick up. When I tried to have the "ship to store" items sent to the store, the customer service person online told me on the phone that unless it is over $99, there will still be a shipping charge TO THE STORE. I asked why and she said it is a new policy. When I asked to complain, she put me to the customer survey line that does not allow you to add your own comments!! So, I went to the store to pick up my 1st order. The guy told me there is no shipping charge if shipped to the store. I told him I have been getting charged $3.95 each time. He said next time to ask a supervisor for a refund of the shipping charge. I did this today and the super refused to give it to me as says it is only for "pick up same day" orders. I told her most items don't allow that option online. She says there is nothing she can do for me. It is just wrong to charge for shipping to store!! No other big store does this, not Target, not Walmart. I told her she is going to be losing a customer since the '70s and my parents before that since the '50s. She did not even apologize. BAD BUSINESS! read more

I went yesterday to the jc. penny at the imperial valley mall to buy some earings and I stood there for 30 minutes and no service. There was a man and lady working. They both saw me and instead of saying will be with you in a minute. The man is wasting his time checking for prices on clothes for a customer and she had plenty. The other lady was helping another customer and when she got done went to the other side and started helping other people when I was there before them. After a while she comes around and tells me I will help you as soon as i'm done. I asked her what do I need to do to get service and she said. You need to wait because those people come first and then you can make a payment. I told her I have been waiting here for a while and I am not here to make a payment but to purchase. She looked dumb found and said oh ok. By then I was upset and told her I don't need your help so forget it and left. Bad Customer Service to say the least. Will not buy shit from there anymore. read more