I've been to this establishment a few times and everytime they have treated me awesome. I've been…read moregiven top dollar that I have felt fair for both sides. They are my goto spot when I need to get rid of a few items.

Fast friendly service, nice atmosphere. Better exchange rate for precious metals than a pawn…read morebroker.

As a newcomer to the world of coins, from day one, the service I've received at H.B.R. has been…read morenothing short of FANTASTIC. Harold, Larry, Robin & Michael (especially) has shared in my enthusiasm and answered many questions I've given them, with insight, patience and understanding. I've come to meet several others in the area who have said the exact same thing; that H.B.R. is truly the BEST coin shop in Western New York. The prices are extremely reasonable, fair and in many cases, a great value compared to what you'll find online or at other shops. I'm truly fortunate to have found a "home" in H.B.R. and will continue to give them my business exclusively!

Everything went very well I was referred to them by a friend, and I had a good amount of Silver to…read moreturn in. There were 3 Gentlemen. Daryl, another fella sorry forgot his name and Harold the father / owner of the company. All three were fantastic, very honest and helpful. We did our transaction, and I received a fairly Large Check. I left the store and did deposit my check into the bank. then a day or two after that I went in for a major 4.5 Hour surgery on my back. spent a week in the hospital and when I got home from hospital, check was still not in the bank. The bank screwed up, and the check never got deposited and the bank knew their system screwed up. Unfortunately for me the Bank requested that I ask H.B Rice for another check. This is where everything fell apart. Once I started to deal with Harolds daughter (Who i feel sorry for Dad because he is turning the Business over to her and she is just terrible with people. I hope Harolds hard work after all these years doesn't go down the drain when she takes it over. She already feels empowered and above others. SO, i am now in a recliner and I have a back brace on and could barely walk across the floor without special equipment, and it still was almost impossible. I explained to her my situation and believe me it went in one ear and out the other. No Mercy, kindness or empathy from ROBIN. I'm telling you this is NOT a kind or caring person! I called and needed to speak with ROBIN because she was the person who wrote the checks. As always and I mean every single time she will answer the phone and tell you she has like 12 eyes staring at her and she is VERY BUSY! Throughout this ordeal I called to speak with her like 3 maybe 4 times and I kid you not She is always in a hurry. She has a wonderful way of making you feel like your really getting in the way of her success and she has 2.3 Seconds for you to explain your problem. I explained it to her and she immeaditly went right to "Oh No , I can not do that. I would need the check that she gave me in order to write another check. I asked her why she can't do a stop payment on that check that I no longer have because it was deposited in the bank and the next day it was taken out due to a problem with the bank. She was very insistent that I go to the bank and make them find the check so that I can return it. I told her the bank can print a copy of the check, but they would not be able to produce the original check. ROBIN it must be the original. Each time I called she went into her extremely busy and likes to display herself as important. I would suggest they move her much further back into a different room because the poor thing always has 6 to 18 eyeballs on her as she is speaking on the phone. Anyways Harold stepped in and went to the bank where they told him he can stop payment on the check and write another check. No Problem. They knew I didn't cash it (Or no one has) because the large sum of money was still in HB Rice account. They mailed me the check because i was in pain and trying to heal from surgery. Thank you Harold. I must say that my favorite part dealing with ROBIN was when she told me that she has gone way above and beyond for me. And she said you're going to have to take it up with the bank. I'm thinking are you kidding me. You see the money is in your account and I have NOT been paid yet (Banks Fault) but I said so what do you want me to do. Bank cannot do anything without another check. She refused and hung up on me. I called back and she would not answer my call. Like wow, I had one chance to deposit this check without failure and now she basically says oh well we are keeping the money. Of course, I am going to say we might have to go to court. like she had no idea what was going on. And she sounded like she held all the power, and she believed I would just whimper down and forget the well over $10,000. That is what I was dealing with. it's incredible. I could not believe what she was saying. I kid you not. She left me no choice what else can I do; other than we will have to go to court and then she lost it completely. She leaves me no other option Like Ok I guess I will forget about it. She is just completely unreasonable. I had a business for 37 years and employed 11 employees. The future does not look good for H B Rice. Maybe if they can convince her to stay away from people, I mean don't answer a phone, probably not even an email. Anyways I got the check, and it deposited I called to let her know it was all good and I was set. This was a day later, and she still wasn't taking my call. thank God Harold (A man with a brain) stepped in. Otherwise, there is NO DOUBT in my mind we would be going to court and Harold, and the other employees don't deserve that. Please call HB Rice and ask for ROBIN. she will tell you she is very busy and then she will provide the #of eyes that are placed upon her. Poor thing. Sorry Harold You built a beautiful biz. Convince her to go elsewhere! Dan .

Our experience was enhanced by friendly, attentive, knowledgeable, caring staff. Would highly…read morerecommend.

I have purchased gold bullion and recommend their Retail sales division which sells to non-dealers…read more They sell at spot plus a reasonable add based on what you purchase. The best part is that they guarantee that they will buy back any gold they sell at the spot price. I found the other reviews were unfair and usually don't do reviews but wanted to undo some of the harm done by them.

Not worth the stop in my opinion, extremely unenthusiastic staff that seemed uninterested in…read morecustomers. Despite the photos you have about 5 feet you can walk before there's a couch blocking the remainder of the store.

Checked several places and they pay the highest price for gold in the area. Friendly too. Will…read moredefinitely use them again.

I came in as a young woman looking for information on jewelry I inherited from my grandmother. I…read morewas told the diamonds were poor quality and offered $1,800 for the lot (not including $400 from gold I did sell). The tone felt dismissive, with comments like "your generation will have nothing left." I decided to get a second opinion and had a completely different experience. The jeweler cleaned and evaluated the diamonds--one alone was worth $7,500, another around $3,000. The first shop's valuation was way off. If you're unsure, get a second opinion. I left this place feeling undervalued and misled.

This place is fantastic. So friendly and helpful. I visited a year ago, but when a friend asked for…read morea jeweler recommendation, it reminded me to write this long overdue post. I must say, that I haven't purchased jewelry from them, I came in for a stone appraisal. I was having a family diamond made into an engagement ring, and the other jeweler I had previously visited told me that my certified diamond was not what it claimed to be on paper. I had panicked, thinking there was a mix-up and my stone would not be insured. It only took 5 minutes for the staff to verify my diamond was what the papers said, and I was able to get an insurance appraisal. I ended up having my diamond set in a ring from a family jeweler in Pennsylvania, but would have gone with them if I needed someone local. Fair prices, no BS.

2 accent diamonds were lost from my barely 3 year old ring. I sent it in to have the 2 accent…read morediamonds replaced, and I was quoted over $500 to repair the $700 ring! Ludicrous. Disappointed. I believed in the company before I had this experience . Show less

I shop highend and I decided to local because Buffalo has no options. The associate looked me up…read moreand down, yes I wore my work clothes. I recommend anyone to just shop online, I lost my Tiffany's cleaning cloth I should of been patient and ordered online. I know better now. I can see why it wasn't busy.

Best most professional jewelry store in WNY, Tom is a great and honest person...NO B.S,,if u want…read morehonesty and fairness. ,,,this is your man...!!!!

Absolutely love these guys, so polite , extremely efficient, definitely can trust them been gone to…read morethem for a couple years couldn't ask for a finer jeweler. Thanks so much for treating customers as nice as you do with respect and very knowledgeable.

This has been a family owned business. We bought all of our jewelry with the Holfert…read morefamily............starting with the brothers. They were honest and trustworthy with family values. I remember the sons working there while in school. I always felt our money was well spent. I'm sure the "boys" are all grown but they were taught honesty and good business sense. I can assure you this store continues with the core values of the family! J. Hausrath