Rude staff. Was like pulling teeth to get product information. Kept being steered to more expensive product after outlining my buget and needs. Can nor get over how rude the staff member was. read more

0 stars. If you want to pay for no customer service, this is the store. I took my laptop which I bought online to this store, JB hifi Prahan. The staff in charge of laptops, without looking at the laptop or taking a look at my purchase date/warranty status of the device, immediately accused me of deliberately damaging my laptop by breaking the screen to lodge a claim. I dropped the laptop off for Lenovo assessment. I was then told it is customer damage and my claim was denied a few days on, although the laptop hadn't been sent to Lenovo for an assessment?!! I went back 5 days later and the laptop was still at the store. I had to insist for an assessment report by Lenovo which they never provided and finally a week after the laptop was picked up by the courier for assessment/repair, I got an sms that it was ready for pick up- they had repaired it! I was still waiting for a quote for repair after being told multiple times that I had damaged the screen. They didn't charge me finally as I felt it was a faulty screen which needed formal assessment. Whether it's JB hifi or Lenovo(first time buying Lenovo laptop), I had poor service from both. I highly recommend familiarising yourself with the claims policy, extra care or any extra insurance taken as I felt it doesn't really protect the customer. You have to ask to be covered for accidental damage. read more

I can't stand you JB. I know everyone else thinks you're ballsout awesome for your "cheap" prices. Your stores are overcrowded and the "faux warehouse" feel no longer masks the fact that you are not the cheapest. Your dvd/cd/counter staff are more interested in trying to sleep with each other or get thru their shift than help a customer. Many act like you're impeding their ability to stock the shelves, rather than realise that they're there to help a customer out. The tech staff, aside from a rare few, are a joke. No training and poor knowledge. I was given the wrong information by a "hifi expert" about cables, an had to come back (ARGH!) and swap it because she couldnt even figure out which was audio, and which was video. This chapel st store is one of the worst as far as layout and claustrophobia are concerned, and I will do everything in my power to avoid setting foot in your establishment. And now I can. Because when you try to offer me an "aftermarket" laptop accessory and cable for $88, and I get on ebay and find the SAME thing for $10.99 delivered, I realise you are becoming more redundant in my life and this makes me happy. read more

Jb Hi-fi - High Fidelity Audio Equipment Near Me - Prahran, VIC

I'd just moved into a new place and had an old phone plug with a new connection so needed a converter. It was later at night so JB was still open, so I thought I'd give them a call to see what I needed. Front desk answered and transferred me, where I sat with a ringing phone long enough for it to go back to the front desk then off again. With no answer. So I decided to hang up and go to the store. Which is all fine. The top situation wouldn't have made it into my review if, when I arrived at JB, there hadn't been a store with 2 customers and a lot of staff. There were at least 6 staff members on and no one could answer my call? Weak. Lazy. I'm not sure if this store setup is temporary or not but it smelt like burnt wires. It's difficult to find things as the layout isn't the same as other JB's, but everything is really busy so it's hard to find. Looks like a good music section though. Small wins? read more

Yesterday I had the sales staff try to up sell me an $80 fibre optical cable. When I opted for the $12 one he proceeded to warn me that me image quality will not be as good on the cheap one. Its a frikin audio cable so it has nothing to do with the image. Their entier business model for hardware is leeching on the ignorance of people. One who sells computers/hardware in CD store is qualified to do neither! read more

Pushy, unfriendly staff. Just bought a camera and sales lady kept saying "Which one do you want to go for?" before I was even decided to purchase. No smile, just acting like I was a pain holding her up. Empty store so no excuse to hurry customers along. read more

This JB is great it's close and has really cheap prices if your looking for video games

The following points relate to both JB HIFI Prahran but these points are also valid for nearly all JB HIFIs I've been to in Melbourne (including HighPoint, CBD, Watergardens, Sunshine & Chadstone). The things I like about JB HI-FI these days are: 1. Big range of DVDs & CDs including many Australian titles - I really like the fact that they stock hard-to-find items and things other retailers don't bother with. Supporting local independent films and local artists unlike any other retailer is the best thing you guys do and keeps me visiting. So please don't ever stop this!! 2. Pricing* (*Hit & Miss) - I have in the past negotiated some very competitive prices through asking them to price match a legitimate online price on larger ticket items, such as an Apple Macbook Pro. While some JB prices are fantastic, some are an absolute fail, even after negotiating... and I don't mind paying a small premium for bricks-and-morter convenience. However, in these times of booming online retail and widespread online pricing info that comes with it, I do like the fact that JB allows it's sales team the ability to negotiate some prices. Well I guess that without this and based on my next point they wouldn't survive! The thing I experience over and over and absolutely hate about JB Hi-Fi that inspired this review is: WORST SERVICE EVER - I honestly started laughing uncontrollably when I heard that JB won the Choice best service award in 2011, and that Harvey Norman came last... LOL Choice lost all credibility when I read that they only visited a few stores in Sydney to publish judgement on Australia's top 10 retailers for service. That "Customer Service Rating" was so incompetent I assume it was conducted by JB staff members, well the execution and result seems to back up my claim. There are a small few great sales people at JB but the overall culture is broken and doomed to bring the company down if not fixed. I hear others saying the exact same thing and was not at all surprised to read similar thoughts here on yelp today. I've been to many locations of both JB & HARVEY NORMAN stores and the truth is - in terms of service - it's the complete opposite of what that dodgy Choice study found. Harvey's staff are mostly friendly, motivated and knowledgeable, while only a very small fraction of JB staff are like this... and it's the same all over Melbourne. It must be a big bad mix of corporate culture problems like lack of customer service training, no uniform policy (too cool for school attitude - probably why most private schools will continue to enforce uniform... to remind people they are part of a team and representing the company name), bad commissions/pay rates, lack of discipline, etc..etc.. The retail game is now changing and evolving at a faster-than-ever speed and JB as a company needs to pick up their service game to make the bricks-and-morter experience a unique, happy, positive and service-oriented one, or they may go the way of many failed BIG US retailers (like CircuitCity) that couldn't compete with online retailers... You need to offer exceptional customer service otherwise you're just a conveniently located warehouse with deadweight overheads and expensive rent waiting to be gobbled up by the changing retail environment. read more